ComplaintsforThe Brown Auto Group
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/22/2020 we purchased a 2020 **** Edger Vin # ***************** At the time of purchase we also purchase a 96 month extended warranty for $ ******** On 8/16/2023 we trade in the car for another car. at the time we trade it the car was only 42 months of coverage.We went to Puente Hills Ford dealer in the **************** to ask for a refund regarding the extended warranty that we did not use ( 54 Months at a value of $ 2.916.00 )They told me that the dealer was under new owner and they give a form to contact The Brown Group dealer. I mail a letter as requested but much to our surprise the letter was never delivered . We drove to the address that was provided ( The Brown Auto Group ****************************************************************- tel ************, we went to that location and is an *** PO Box mailing business, Then I called the number in the bottom of the form for claims ( ************ 0 I spoken with an agent he said mail all the documents including the notice of release of liability, ( attached) .Thy call me back and said that they can not cancel my extended warranty that the cancellation needs to come from the dealer . I went back to the dealer they told me to contact the Better Business Bureau and this is what I am doing , I trade it the car on 8/16/2023 and today is October 2,2023. I have been at the dealer multiples times and cal every number that I can to try to get to the right person with no luck,I just want Puente Hills Ford to be responsible for this refund they owe me.Thank youInitial Complaint
07/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Friday 02/14/21 I as a first time buyer purchased a certified used vehicle at Puente Hills Nissan.Shortly after purchasing my car I was laid off and I was immediately eligible for unemployment. I also already had a job offer from the same company but wasn't due to start until 03/21/21. 2 weeks after purchasing ny car I was contacted about problems securing the loan. I was fully cooperative and at no time was I instructed to return the vehicle. I was only told to contact Americredit for further instructions Which I did immediately. I was fully cooperative and remained in constant communication with the financial advisor. On multiple occasions, I initiated contact with them concerning my first payment that was due March 31st as well as getting the license plates for my vehicle. When time had passed and I was getting no response I was later contacted by a new financial advisor R. **** who was replacing ****** at the time or so I was told and further communicated with him providing any documents that he needed. I asked if I needed to do anything else and ask that he please let me know if there was something that I needed to do. At the time we were discussing a cosigner which I told him I had and I was told he would follow up the next Monday morning. When he didn't follow up. I reached out. I was never replied to. On 4/17/21 I was contacted by someone with puente Hills Nissan at the time I was out of town and I mentioned when I would be returning and scheduled an appointment to go into the dealership with my co-signer to complete the paper work. So we scheduled for Friday 04/22/21. On 4/20/21, I was getting ready for work when I was told the repo guy was at the house with my vehicle. On 04/22/21 they didnt have my dp. When I didn't hear back my mom and I went to the dealership to speak with a GM. Who then gave me a refund for $1970. When my down payment was $2500. I never received any certified mail from a dealership saying to return it immediately.Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
LEMON LAW AGAINST NISSAN, DISFUNCTIONAL TRANSMITION SINCE THE PURCHASE OF THE VEHICLE....Initial Complaint
07/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2016 Nissan Sentra with approximately ***** miles started having problems with the transmission on June 22, 2021. I first called Corporate Nissan (1800nissan1) to make sure my warranty was still good and they confirmed that I was still under warranty. I then contacted Puente Hills Nissan that same day and spoke with someone in the service department about the transmission problem and they told me to have the car towed to them. Puente Hills Nissan then confirmed I did indeed have a transmission problem and they said they were going to review my case to see how they were going to proceed. A couple of days later Puente Hills Nissan called and said that I was not under warranty but they said since my car was not that old they were going to review my case further to see if there is something that they can do to help me out. I waited almost 2 weeks for an answer, I got a voicemail, that I still have, from Puente Hills Nissan on Jul 2, 2021saying that my car's transmission will be taken caInitial Complaint
05/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In October 2020 was contacted by a Buena Park Nissan telling me I could trade in my 2017 Nissan Rogue that was leased for another vehicle and not have to pay for the extra miles the Rogue had. We went in, agreed on a price for a 2020 Nissan Kicks SV which we are paying lot more for because the dealership said it was to offset the miles charged on the lease and a few late payments. The sales manager "Bull" said he'd pay remaining payments including a late payment on the lease. While discussing payments they ran and set up a $1000 credit card line for Nissan Motors even before we signed anything. I know this because I got an email from Nissan Motors congratulating me on approved $1000 credit line. They tell me while negotiating we'd have to pay for $1000 charged on a new card (the one they approved before we even knew about) as a down payment or else no deal. We are now being charged $10,274.37 by collections for Rogue lease/miles. Seeking removal of billing of charge as agreed.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.