Customer ReviewsforKen Grody Ford

*** grody is very disrespectful and discriminatory towards their costumer they like to profile. I cant believe how a supposedly called them self the best **** dealer in the nation. How can they call you names like come back when you can af**** it low life when they never even ran my credit.

I TOWED MY OVERHEATING **** TRANSIT *** AT *************** GRODY SERVICE ON 03/09/2024 AND INFORMED SERVICE ADVISOR ***************************. 03/15/24, NO ONE CALLED, SO I CALLED AND LEFT NUMEROUS MESSAGE AND DECIDED TO PULL OUT MY ***, FINALLY, ************ CALLED ME ON 03/18/24, AND SAID, THEY'RE DOING DIAGNOSTIC TEST AND REPLACING THE THERMOSTAT AND "Y" **** FROM THE HEATER ****. 03/20/24, ************ CALLED ME THAT MY VAN IS DONE AND I OWE $962.45. I ASKED HIM IF HE'S REALLY SURE IT'S DONE AND SAID, "YES". THAT SAME DAY, AROUND 3:30 PM, I PAID MY BILL, PICKED UP MY ***, DROVE IT TO CAR WASH AND TO THE GARAGE. AT AROUND 4:00 PM, ON MY WAY TO PICKUP MY PASSENGER, IT START OVER HEATING AGAIN. SO I CALLED ************ AND ASK WHY MY TRANSIT IS STILL OVERHEATING, AND ************ SAID TO BRING BACK THE **** I SAID "NO"! I DON'T TRUST *** GRODY SERVICE DEPARTMENT ANYMORE! THEN ************ SAID, "HOW ARE WE GOING TO FIX IT IF YOU'RE NOT GOING TO GIVE US A CHANCE?" I SAID," I LEFT IT THERE FOR 10 DAYS AND LOST SO MUCH MONEY, NO WAY". THEN I CALLED THE SERVICE MANAGER TO REPORT THE INCIDENT NUMEROUS TIMES AND DEMANDED A FULL REFUND, BUT NO ANSWER. I FELT IGNORED. NEXT DAY, MARCH 21, 2024, I DECIDED TO BRING THE *** TO A SMALL SHOP IN ***********, CALLED ********************* **** THE SAME DAY, THE MECHANIC FOUND OUT THAT THE RADIATOR FAN IS NOT WORKING. I CALLED *************************** IMMEDIATELY AND LEFT A MESSAGE THAT THE PROBLEM OF MY *** WAS THE **** AND THEREFORE I WANT A FULL REFUND FOR FALSE DIAGNOSIS. *** GRODY CAUSED THE **** TO BREAK AFTER THE TEST. I CALL THE SERVICE MANAGER AND LEFT MULTIPLE MESSAGES AND NOT ANSWERING MY CALL OR RETURNING MY CALL. THAT IS VERY SHAMEFUL TO *** GRODY SERVICE DEPARTMENT. MECHANIC ******* CALLED ME ON 03/21/24, THAT MY TRANSIT IS READY TO WORK. TODAY, 03/22/24, MY *** HAVE BEEN WORKING GOOD, NOT OVER HEATING AND BACK TO NORMAL CONDITION. I HAVE ALL RECEIPT FROM *** GRODY SERVICE DEPARTMENT AND DEMANDING FOR A FULL REFUND.PLEASE REFUND MY $962 ZERO STAR

I am not satisfied with *** Grody **********. I'm satisfied with **** vehicles, but not from your dealership. I leased/purchased vehicles for the last 10 years from your location and placed a large down payment every transaction. I finally realized that other dealerships do not require down payment for the same monthly payment and upgraded vehicle. I will NEVER deal with *** Grody **********. The managers DO NOT care about the customers, only the deals. It's unfortunate that ********** reps work there and have no idea how terrible the service is. I was presented a deal with $5000 or $10000 down payment for a leased Expedition XLT, for close to $1200 monthly payment. I just leased a Limited Expedition for the same amount with no down payment. Need I say more? I give zero stars to this dealership but that's not an option, so they get one star. That's being generous. Thank you

On 11/7/23 9:20am left car at Ken Grody Ford ******** service department because check engine light had came on the prior day, a technician read the *** code with his reader as P1450 fault, which they said they would have to figure out what part needed replacing in the fuel system. they called at 10am, forty minutes later and told me it was a fuel purge valve and "you're lucky, we have one in stock" and that it would cost eight fifty, I assumed this was the price of the part and gave them permission to replace the valve. I picked the car up at 11:19 same day.My complaint is that they charged me $858.43 parts and labor for less than two hours work, my complaint is the $630.00 labor charge. After three unanswered phone calls to the service manager and a day later, the service writer called and told me I was such a good customer they would take $210.00 off my bill, I countered and we settled with removing $260.00. This dealer is a AAA approved repair facility, which has nothing to do with what the business charges their customers, charging $315.00 an hour for an auto mechanic is exorbitant.

I've never had a dealership lie to me as much as this one. 1) "We just got this truck in yesterday". It's been sitting on your lot for at least 6 weeks when we first started shopping around. 2) "You can't drive the truck because it's locked away in our service department warehouse." It was actually stored in an open dirt lot with no security. 3) "This truck is very rare and hard to find." They had 6 of them on the lot. 4) "The color is extremely rare and you're not going to find one like this very often." They had 2 on them on the lot and the **** website showed 14 of them within a 100 mile radius. They put the window sticker price on the internet for $85K, leaving out the $15K markup and the performance package sticker for $20K. We're seeing a price tag for $85K and walked in to a $122K asking price. Just do your homework- there are honest dealerships out there that will work with you but this dealership isn't one of them.

Found an amazing truck here! The sales, financing, and service team have been great to work with.

It's all lies the pitch from Mr ************************* no credit bad credit no problem we get you in a car it took me 3 hours to get there walk in the hot sun look at 3 cars one of them was not there but it didn't matter because the sales man ******************************** didn't bother to work with me I told him what I oil pay his reply was none of my banks will finance you so why lie & to top it off I end it walking to ******** bld to catch the wrong 101 **** *************** my family was poor to but I never use tha line to sell cars major be yourself & stop lying to the **************** is time to change the script ?& come out with fresh sales tactics because you playing the hood Samaritan giving the poor Mexican a very small desoensa it doesn't go I fo more & I'm not on national TV if you ever want to do some real pr work let me kniw

When you are in the market for a **** Vehicle, talk to them first and don't waste your time elsewhere.

I contacted them online about a Bronco. I offered MSRP over email. They said they don't take offers unless it's in person. I understand that but could see where things were going. I went down and asked for the person I was speaking with. They said he would be right with me. Someone else who didn't introduce himself came up to me and asked if I would be looking at new or used cars. I explained who I was here to see and he said yeah I am going to show you the car for him. Ok, so he goes and looks for the keys. I go out to look at the Bronco and someone else comes up from the dealership who also doesn't introduce himself. Tells me there is a 15k markup on the Bronco and they bought it from another dealership. They aren't really going to move on the markup. So I walked away and left. I thought it was the guy I was there to see but I guess not based on the emails I got after I left. I had heard bad things about them from a friend who bought a truck there but thought I would give them a chance. Don't waste your time, these cars aren't rare.

Ripped off!My service advisor upsold me. I told him I wanted to spend as little as possible to fix the problem as I was selling my truck. He insisted that I get 6 new spark plugs. That really turned out to be a full tune up at the ridiculous price of $695. I did not request or agree to a tune up. How do 6 spark plugs cost that much. When I asked him why he didnt just replace the 2 spark plugs that were bad he said it was good maintenance. He just didnt listen or care about my main concern which was to spend as little as possible to fix the problem. I am totally disappointed and would never buy a vehicle from *** Grody or service one there ever again.The spark plugs were $114. The rest was labor (are you kidding?) and I know now what it feels like to be ripped off. Shame on you *** Grody!