ComplaintsforPLH Products Inc
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Complaint Details
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Initial Complaint
12/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear ****, a few years ago, i acquired a spa from this company. Part of my warranty included a "Lifetime" warranty on the Heater, Workmanship, and Electrical Components. I have a copy of this contract. My unit went out and they refuse to honor their "Lifetime" warranty. This unit was defective and i hardly used it. Now that i tried to use it, i found out that the Heater was not functional. When i communicated with them, they refused to honor the warranty and instead wanted to charge me an extra fee. Note that I paid for the warranty back when i purchased it since it was already included in the price. The company claims that it was closed. However, they still use the same name "Health Mate Sauna", same telephone number *************) and same email address *********************************** Please help me get this resolved. Thanks for your assistance in this matter. Sincerely,***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.