ComplaintsforDr. Water Heaters
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/18/2023 I was in need of a water heater. This companys worker came to my house on Avocet cut. In ***** **. they installed a new water heater on that day. That night we noticed that the water was not getting hot. I texted them letting them know that water was not getting hot. They did not respond . I called several times and left messages . No respond. No text back. I finally had to call the gas company to come out and check the water heater. The gas company informed us that the water heater was going out. So they installed a defected water heater. I paid $500.00 for the water heater and install. We have been living with this water heater that can go out at anytime. I can not afford to pay for a replacement. I would like my money back or them to replace it with a working one.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.