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Business Profile

Precious Metal Dealers

Genesis Gold Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.88

Average of 67 Customer Reviews

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Review Details

  • Timothy K

    Date: 04/29/2025

    Very honest people at the Gold ********************************* I have confidence in them for my ***.

  • Francis C

    Date: 03/31/2025

    This was my first experience with a Gold-backed ***. I was somewhat hesitant at first but ****** **** and ******* ******* soothed my concerns and explained everything that I wanted to know and then some. ****** helped guide me during the set-up process as I transferred funds from another *** to ***. I am grateful for their guidance and patience.

  • Daniel C

    Date: 01/14/2025

    My previous review may have been a bit harsh. It's easy to have a knee-jerk reaction when so much of your savings is at stake. There was a lot of confusion and misunderstanding at first. ****** provided excellent customer service and clarified some issues which had me very on-edge. My conversation with her put me at ease. My only suggestion is that this level of explanation be provided up-front, as most of us are fairly uneducated in the value assessment of a precious metals **** Some great customer service goes a long way. ******, you've earned this 5 star upgrade. God bless the employees affected by the horrible fires out there.

  • Dianne W

    Date: 01/10/2025

    Want to give a huge thank you to Vika at Genesis Gold. She went above & beyond to help us with our MRD. She is AMAZING!!!

  • Victor H

    Date: 11/29/2024

    I am a new customer, I have chosen ********************** company because they were very informative. The staff was helpful with each step of the process. My questions and concerns were answered promptly and thoroughly. I look forward to a great relationship with Genesis Gold Group.

  • Siniva W

    Date: 10/29/2024

    A joy to work with. I did not have a good understanding of precious metals they were so patient and explained everything in a very easy way to understand.

  • Constance W

    Date: 10/16/2024

    ******, in client services, provided a very thorough and knowledgeable explanation of account valuations. She is knowledgeable and kind and a credit to Genesis Gold Group. Exceptional service! Thank you so much!

  • Michael P

    Date: 08/28/2024

    The employees I’ve dealt with have all been professional , knowledgeable, courteous, and they all have had concern for me, their client. I recommend investing with them.

  • SLD D

    Date: 07/29/2024

    I started an account with ********************** over a year and a half ago. I have been very happy with the people I deal with, and they always answer my questions. I decided to pay off a small car loan and wanted to exercise the system anyway to see the whole process of converting to cash. I asked them to help me calculate the quantity of coins I would need based on the buy back process. I received the coins from the depository, then sent them to Genesis for conversion. I was very happy to see the whole process work as promised. One of the reviewers said that the markup was not acceptable, but I got the markup back and then some. When you look at your depository statement listing metals at spot, it can be very unnerving to see a lower number than you expect, but the process worked true to what they had explained, and I made out well in the conversion. Silver and gold are up from where I started, but the conversion was still good on top of that. My only issue is that every once in a while in the process, it came to a stop and I had to call to make sure some of the folks kept the process moving. Important to have a single advocate to turn to help keep it moving, and mine helped any time I needed it. Other than that, they are awesome to work with, and I am comfortable with how they operate. I highly recommend!

  • Molly D

    Date: 05/20/2024

    No matter how many times I had ask for something to be explained, ****** did it like it was the first time. She took time and explained all the questioned I had asked. Thank you so much ! Great *****************

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