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Business Profile

Car Dealers

Mercedes-Benz of Beverly Hills

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a vehicle here at this dealership I refinanced my vehicle with my bank I tried to get in contact with them about cancellation to my ************* they redirected me to the original bank loaner called bank they stated I need to contact dealership I tried to reach out to this dealership over 2 years ago and cant get a hold of them .

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had service done back in April,It is now june and have noticed some things have been re rearrange, I dont know what they did but now my drivers headlight is loose, There is no physical damage on the headlight just loose I contacted ************* my advisor ******* ********* work cell number is ************* I informed him about this situation the lack of **************** he had towards me was outrageous and seemed to not care at all. I asked if he could send the pictures or videos of what he had before work was done, still hasnt sent them. The adjuster ******* asked me what exactly do you want me to do and I kindly ask if he could just put back the headlight in place like it was before because it is loose. Not responding back and the lack of trying to fix this little issue is outrageous. If this is not properly not done correctly I will get my lawyer involved.

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 12, 2025 I had my car towed to the Beverly Hills **************** center because it wasn't starting. It was raining, but there had been no water damage at this point. After it was dropped off at the dealership/service center, it rained very heavily and caused flood damage to the vehicle causing it to be totaled. They have admitted the damage was done on their property but not claim it could have happened anywhere, and unless I was willing to pay an insane amount of money to simply diagnose the damages made, the car had to be picked up from the lot. Tried several times to speak with several technicians and managers, but they claim that because of an un-diagnosed faulty hose, the rain water leaked into the car and because that could have happened anywhere, they will not repair the damages. Even though they have proof the damage happened on their property. I understand this wasn't intentional but the fact that they are unwilling to fix their own mistake not only is disappointing, but they destroyed my car in the process. I explained to them that I was more than happy to pay for the faulty hose and then whatever subsequent problem the car was experiencing if they covered the floor damage (That, once again, they admitted happened while in their care) and we'd call it even. But unfortunately they not only told me I had to pay over $1000 dollars to just address the issues, or get the car out of their lot within 2 days or they would start charging me "Storage" fees. I recently spent quite a bit of money at this location with the same vehicle, so the fact that they admit fault but are telling me to hit the bricks doesn't seem fair or like good customer service or care.

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My van was in the dealership for repair for over 2 and a half ********* was given to me with an accident they have not repaired yet as they agreed.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* repair team has been aware of an ongoing issue with my vehicle and they dont want to cover my repairs under my warranty they are stating that it expired 12/23, 9 months ago and they were aware of the same problem, my vehicle feels continuously being forced to move when accelerating Multiple complaints made to them

  • Initial Complaint

    Date:07/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-17-24 I gave *************************** of ******** of Beverly Hills a check for $25,000 (before that I had put $5,000 on credit card) totaling $30,000. He delivered the car to me at Carmax in ***********, ca. He had me sign paperwork and said when he finished playing golf he would make copies of the paperwork and ***** them to me. After calls and texts a month later. 7-18-24 I have received NOTHING not even my pink slip. I don't even know if the dealership registered my car with DMV. All he texts back is the computer is down. Obviously that has nothing to do with copying paperwork and filing proper paperwork with DMV. I want my money back and never want to do business with company again.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After the reading the reviews below, I'm relieved that I'm not the only one. On April 25th, I took my car for the service A maintenance which is $279.00, and was given a loaner car. I get a call the following day saying that there's some repairs that need to be done about $2,200 worth. Granted my car I've had for 5 years, still at ****** miles purchased new from ********. My service rep was like don't worry I can give you a good deal, so I told him let me think about it first. I googled the tires for cheaper because he quoted 2 tires for almost $800, but when I went on the ******** website, you can buy it for $250 per tire after rebates and discounts. I told him the following day and he was like oh yes I was going to do that for you, but if he wanted he should've done that in the first place. Then they wanted me to replace my disctronic allignment which is another $500, but I declined. I did need new tires, but I was never told that alignment is a different fee, but at this point I was willing to just pay and get my car back. Now 7 days later, I get a call from my service rep, stating that my car is ready, but they accidentally rear-end my car bumper with one their cars because the guy couldn't see while backing up. My car, never been in an accident, only one small **** on the side door from my garage gate, now has it's first damage. I asked the rep to let me speak to a supervisor and he said that would be him. They act so careless, inconsiderate, stating things happen, but imagine if you work so hard to buy your car and treat it so well, that this happened. They want to **** and dime me for every repair, but it's ok for them to get into a little accident with a $40,000, and not expect me to ****el and dime them back. I should not have to pay for any maintenance services that they wanted to charge me for because my car is new and if I took the bumper damage that they caused to them, they would charge me $4,000. This damage will go into my car report so when I sell my car, it will depreciate the value. My car is still at the ******** service, it's been more than 2 weeks. All my cars have been from ********, I love the brand, the customer service, the efficiency, how important they make you feel as customer, because it's a high end brand, you pay for what you get. I am beyond disappointed with my experience this time. It's almost like a nightmare. The only reason I'm writing this review is because no one has gotten back to me, after they told me that someone will reach. I think this is the only way that I can be heard and for people to know that it's true for females, they take advantage of you because they think you're dumb. Worst experience ever.

  • Initial Complaint

    Date:11/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought our 2017 C350E hybrid to Mercedes Benz of Beverly Hills for routine service 07/23. We waited to do both the routine service and what ended up being an auxiliary battery replacement.1.5 months later, the ** stopped working suddenly due to what was diagnosed by MB-BH as a high voltage failure. This was strange considering the car had just gotten a clean and thorough service report from the same facility. We were told that it needed a new ** ******************* We waited for the ** Compressor to come in and for the Service Advisor to work with the warranty company (*****************************) to ensure that everything was covered. In the end, the warranty company wouldn't cover the dryer *unless*:(1) there are signs of metal damage to the dryer and / or (2) the dryer needs to be opened up (because this would automatically trigger the need for replacement due to the nature of the maintenance). At this point, the warranty company said to send evidence that the dryer replacement was *actually necessary per manufacturer recommendations* (MB BH needed to send a screenshot of evidence for the procedure manual). It became clear that MB BH would not engage with the warranty company as requested to send evidence that the dryer replacement was indeed mandatory. On the contrary, the warranty company informed us that MB BH had informed the warranty adjuster that (contrary to what MB-BH had told us one day before) they would not include MB-BH standard warranty on the ** compressor part if someone (either us or the warranty company) did not pay $1000-1300 for the dryers replacement. Our options? (1) pay for the dryer, which had no evidence that it actually needed to be replaced or (2) accept the entire bill for the dryer and the ** compressor part because the warranty company does not cover parts that arent protected by a warranty.After exactly 2 weeks, we got the car back after paying the discounted value for the uncessary part out of pocket.

  • Initial Complaint

    Date:09/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I walked in trying to purchase a vehicle. When I mentioned my form of payment (which ************* and EVERY other car dealership in *** finances their clients with the exact same process)I was told my the GENERAL MANAGER word by word "I don't want to go chase after your money".I feel very offended that this was the result of this company refusiong my business especially when they make exceptions for everyone else. I understand that I identify as Korean ******** as a young male with excessive tattoos, but I do not believe this should subject me to discrimination and defamation of character. I already contacted the corporate office, but after receiving a call explaining this matter be sent up to the highest of urgency.

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 2019 *********Bens A220 into MB of Beverly Hills for Service on 5.2.2023. I was informed on 5/4 of the required repairs, contacted ***************** and opened a claim. MB of ***************** informed that they were having trouble located the required part, that they had to order it from ******* and it was being shipped on 6/24 with an estimated delivery 2 - 2 weeks later. The part never arrived and MB of ***************** has NO UPDATES on when the part will arrive. I was provided two different loaner cars, both that required service, so I had to return them to the dealership. When I asked Loaner manager ************************* why she sent me home with TWO cars that required service (the check engine lights popped up on the dashboard when I was driving home) she informed me that "we have no way of knowing if our cars need service." I was skeptical of her answer.Service Manager ***************** has stopped responded to my emails.My Service Advisor ***************************** seems to be trying to get this resolved, but I feel that she has been getting no support from the ** dealership or ******** ********* I registered a complaint with *********Benz ***/Customer Service and they have had no answers. MB Case # 2-426-823-64311.I want my car repaired and NO ONE at ******** has apologized or given me a firm date on when it will be fixed.May I ask for your help with this?Sincerely, ***************************

Mercedes-Benz of Beverly Hills is NOT a BBB Accredited Business.

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