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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This company blatantly continues to falsely advertise availability of their product Vital Reds. Not only did they use a come on offer to buy 12 over 6 at a discount, which they charged as an order for 18 and not a replacement for the original order of 6 for the discounted 12. Then based on their ************ was in stock, they have failed to deliver after 5 weeks, but when called for the 2nd time they say it's not in stock, which is in complete reversal of their representation 2 weeks ago. even knowing they have no inventory, they continue to advertise that there are 169 bottles left so hurry up and order. That is completely dishonest and reprehensible.Business response
09/26/2023
I want to begin this message by expressing my sincerest apologies for the delay in shipping your order. I can imagine how frustrating and inconvenient it must have been to wait for your order to arrive. Please know that we are doing everything we can to fulfill orders as quickly as possible. Due to the high demand for this product and the large volume of orders, we have experienced some delays. I am truly sorry for any inconvenience this may have caused you, especially when dealing with our customer service team. I understand that you were looking forward to taking advantage of the discounted offers, and I am sorry that we were not able to fulfill this part of your order. However, I can confirm that both of your orders have been successfully refunded. You should see these refunds in your account within 3-5 business days. Thank you for bringing this issue to our attention, and please let us know if there is anything else we can do to assist you.Customer response
09/28/2023
Complaint: 20653204
I am rejecting this response because: In a very recent email Dr. ********************** is promoting having 319 bottles left. This is blatant false advertising when in fact he can't even fill the order that is a month old. There is nothing reputable about his marketing. They need to fill existing overdue orders and not promote more unfulfilled orders.
Sincerely,
***************************Business response
09/29/2023
We sincerely appreciate your patience and understanding as we diligently work to fulfill orders as swiftly as possible. Your valuable feedback concerning this matter has been duly noted and given the utmost consideration by our team.
Please understand that, at this juncture, the resolution we can offer for your complaint is limited to the efforts we are putting forth to expedite order fulfillment.
Thank you for taking the time to bring this matter to our attention. Your feedback is invaluable in helping us improve our services. We remain committed to providing you with the best possible experience and appreciate your continued support.
Warm regards.Customer response
10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
08/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 8/16/23, I ordered one product online from Dr. ********************** ******* but immediately was billed for several products. . . since I had no direct contact with the company, I filed a complaint online. I'd like to have my order canceled, and the cost refunded.Business response
08/24/2023
We are so sorry to hear of the inconvenience caused when ordering on our website. The orders have already been packaged and assigned tracking information which is why our customer service team was unable to cancel the orders at the time of your request. As of today, I have refunded you back for the orders reflecting return authorizations, the refunds should reflect back in 3-5 business days. Have a great rest of your day.Initial Complaint
08/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I've been sent an unauthorized pending order for the exact same thing using my 2 week old debit card. I didn't make this pending order for $180 Ca. How did you get my number? I also received two of the same thing and would like my money back.Business response
08/10/2023
I am so sorry for any frustration this may have caused. I can assure you that the two transactions from 7/30 were declined, so any pending status should have fallen off after 3-5 Business Days. We have gone ahead and manually released them from our banking system. Thank you for reaching out, have a great rest of your day!Initial Complaint
07/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 6 bottles of Vital Reds at a cost of $181.00 it has been over 3 weeks time and still no delivery. I tried using the website to track my shipment but no order is shown in my account so I sent a chat message but after waiting several days did not receive any answer. I tried calling to find out what was happening but was put on hold and never got an operator. I am now wondering if they are still in business??Business response
07/25/2023
Hi there! I apologize for any frustration this may have caused you. I have checked your account and do see that you had been sent an email on 7/11/2023 regarding the delay, along with a 10% discount for the inconvenience. Unfortunately you stated that the discount was insufficient for the inconvenience, and wanted the order cancelled and refunded. I can confirm that as requested, you have been successfully refunded for the order requested as of 7/24/2023. Due to the inconvenience, we will go ahead and process a refund for the remaining upsell order of 3 Vital Reds that as a One Time Courtesy and still allow the order to ship to you at no cost as soon as the product is back in stock. You will see those refunds back in your account in 3-5 business days. Thank you for reaching out.Initial Complaint
03/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on Feb 27 2023 for 3 Bio Complete and paid/was charged ****** on Feb 28. I received an order number ***-081365859/GM16809237 and a tracking link. On Saturday March 11 I was advised my order had been delivered - but I hadnt received it. When I checked the tracking link it was updated to say order was delivered at 15:12. I was home all day and received NO delivery.I emailed Gundry MD ************* on March 12 - **************** took my case and I was allocated a case ref CASE15249317 and she replied March 13.At first I was simply told my order was delivered and to check the tracking. I then advised my order was NOT delivered and Id checked with all my neighbours despite no missed delivery card being put through my door. I did all I could to trace this delivery. ******* then told me to go to my ************* but I had no card or ** delivery reference number - only the reference from the international tracking. I also asked ******* to confirm was it Royal Mail who delivered the order or a courrier - this question was never answered.I asked her to investigate and to provide proof of delivery so that I could try and determine where the delivery was from a photo - this was never provided.I asked why a delivery with a value of 150 was sent out without requesting a signature and/or providing proof of delivery. This was never answered.I requested a refund ********************************************************* Ive had no response to my last 2 emails.Please issue a refund.Business response
03/21/2023
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. Our warehouse has been working as quickly as possible to ensure orders are sent in a timely manner. We have refunded you for those orders as of 3/17 and you should see that reflect back in the next 3-5 business days. Thank you for reaching out!Initial Complaint
03/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a bottle of vitamins from Dr. ********************** at the ******************* At the "check out" I ordered ONE bottle. A few days later I received FOUR bottles. The extra bottles cost $83.99 !! I called the center waiting hours on the ONLY phone number provided. When I told the customer service representative that I only ordered one bottle she said I could return the other three bottles and gave me a reference number to use.The catch----I have to pay for shipping the bottles back that I didn't order.This is a racket!! They have your credit card number and feel they can use it to charge you for more things you didn't order. I know it happens all the time and people let it go. More need to complain.I want the $15.99 it cost me to ship back items that I didn't want !!Business response
03/20/2023
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at ***************************************. We want to be sure our customer concerns are being heard so we have refunded the full original order as well. Thank you for reaching out, have a wonderful day!Initial Complaint
10/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I signed up for a subscription (monthly deliveries of the weight loss product. They charged my account but did not deliver our paid for product. We had a similar problem in the past, and thought we'd give them another shot. Same damn problem. Great products, just messed up process.Business response
02/23/2022
Business Response /* (1000, 5, 2021/10/04) */ We sincerely apologize for any frustration caused while awaiting delivery of your order and want to ensure a resolution has been made. A refund has been issued in full as of 10/3/2021. Please allow 3-5 business days for this to reflect back t your account. Have a great day!Initial Complaint
07/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered supplements from ****** MD. The order was on 07/16/2021 for ****** MD Bio Complete 3 - 3 bottles $44.95 $134.85 Total $148.69 A second *unauthorized* order was charged that same day ORD-XXXXXXXXX ****** MD Bio Complete 3 - 6 bottles $32.95 $197.70 total Total $217.96 When I called customer service they said the orders are being shipped in the same box. Therefore I cannot refuse one part of the order without opening the box and having to pay return shipping for the items I didn't order. I expect a full refund of both orders immediately. The box will be rejected upon receipt and returned to sender. Shame on you for trying to take advantage of a Senior Citizen in this way!Business response
08/04/2021
Business Response /* (1000, 5, 2021/07/20) */ am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your last two orders in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!
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Customer Complaints Summary
175 total complaints in the last 3 years.
59 complaints closed in the last 12 months.