Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a VIP ticket package through Ticketmaster for ******* concert on April 28, 2025. This package was provided by VIP Nation and cost a total of $1,800.70. Based on the VIP marketing, I expected premium seats with an exceptional view as part of the experience.However, the actual seat location was significantly farther back than implied and did not match the expectations set by the VIP package. I have since discovered that for another show on the same tour, VIP packages with a noticeably better (closer) view are being sold for only $1,012.95. This pricing and experience discrepancy has left me feeling misled and disappointed.I chose the VIP experience with the belief that I was paying for an exclusive, high-value view and experience, which I ultimately did not receive. I believe this falls under misrepresentation in marketing and unfair pricing practices.I am respectfully requesting a partial refund, credit, or voucher due to the misrepresentation of the VIP seat view and the noticeable pricing difference for better seats. I am also asking VIP Nation to improve the transparency and accuracy of how they present seating and value in their VIP packages.

  Business Response

  Date: 05/05/2025

  We understand your frustration and truly regret that your experience did not meet your expectations.
  

  We would like to clarify that the location of the pit area has not changed from what was outlined at the time of purchase.While we acknowledge that seats located behind the pit were removed as part of the final event layout, this adjustment did not impact the location or validity of your pit tickets.
  

  Its also important to note that the specific proximity of the pit area to the stage was not guaranteed or represented at the time of sale.
  

  As outlined in Section 11 of the purchase agreement, ****************************************************************************** Please note that seating maps are representative of a venues layout; however,they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
  

  Although,we maintain the pit was never relocated, a refund would not apply per the terms and conditions of the purchase policy agreed upon at purchase.
  

  Again, we sincerely apologize that your experience was not what you had anticipated. We value all feedback and take it seriously. However, based on the information above, this situation does not qualify for a full refund, partial refund, or any form of compensation.
  

  We hope you understand our position, and we appreciate your continued support.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February ******* I purchased two tickets to Cowboy ****** Tour on July ******* in *******, ******* for $3,577.78. The tickets were advertised as VIP Bucking PIt , with seats behind the pits, which significantly influenced my purchase decision. However, I have since confirmed that the pits do not match this description. Based on communication from ticketmaster that the pits for all shows were moved and pictured video and evidence from the LA show, it is evident that the actual seats are located in a different area than advertised, offering a substantially different experience. I have attached photo evidence of what is advertised in blue and what the actual seating is, which are the seating sections. I tried to resolve the issue with Ticketmaster first. On April *******, a Ticketmaster supervisor called me stating he will try for a refund as an exception but the vendors may say no. The next day I received an email declining my request.I then followed up with VIP Nation and despite me explaining the issue, the Sr ******** ******* stated they stand by their no refund policy, even though what was advertised is not the ******* a resident of New York State laws, I am protected under New Yorks ticket resale laws, which require that ticket listings reflect the actual seat location. When tickets do not conform to their advertised description, consumers are entitled to a refund for the full amount paid. This is in addition to protections under the ************************ Act, which prohibits deceptive and misleading business practices, including false advertising.

  Business Response

  Date: 05/02/2025

  The pit location was not moved, it was never moved, it is in the same location as stated on the map at purchase. we never indicated the pit would be x amount of feet away from the stage. This is covered under section 11 and 12 of our terms and conditions when placing the order. With that being said, new pits were used for night 2 and will be the pits used going forward. The new pits are higher and closer to the stage. As we are pleased the fans response has been positive, we stand by the fact that the pits were always in the same location as stated. the proximity to the stage is what was adjusted. A refund will not be issued.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23270905
  
  I am rejecting this response because:

  You indicated the pits were never moved, which is a complete lie. In fact, you had to move the people behind the pits to account for the move which was NEVER initially advertised. Therefore, it is in fact false advertising and I will be submitting a complaint to the fair trade and attorney general for the deceptive practices. Also, your statement is a complete contradiction and I am happy to have it in writing. 

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/02/2025

  We will provide them with our correspondence, including the fact we advised you the pit has been moved closer as of the 2nd night to the stage and the following. Look forward to resolving with them

   

  We understand your frustration and truly regret that your experience did not meet your expectations.
  We would like to clarify that the location of the pit area has not changed from what was outlined at the time of purchase.While we acknowledge that seats located behind the pit were removed as part of the final event layout, this adjustment did not impact the location or validity of your pit tickets.
  Its also important to note that the specific proximity of the pit area to the stage was not guaranteed or represented at the time of sale.
  As outlined in Section 11 of the purchase agreement, ****************************************************************************** Please note that seating maps are representative of a venues layout; however,they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
  Although, we maintain the pit was never relocated, a refund would not apply per the terms and conditions of the purchase policy agreed upon at purchase.
  Again, we,  sincerely apologize that your experience was not what you had anticipated. We value all feedback and take it seriously. However, based on the information above, this situation does not qualify for a full refund, partial refund, or any form of compensation.
  We hope you understand our position, and we appreciate your continued support.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the ***********, SC Blink 182 show on 7/29/24 show with 2 Ultimate VIP tickets which included a VIP lounge experience, 2 stuffed animals, free food, 4 alcoholic beverages, and 2 autographed posters by the band ($1493.65- receipt attached). I also purchased 2 ****** ****** Meet and Greet tickets ($2000- receipt attached). I was not told that the meet and greet and VIP lounge would overlap so I did not get any free food nor my 4 alcoholic beverages and missed the entire VIP lounge experience. I was also told at the show that my autographed VIP poster would be mailed to me. The show was 5.5 months ago, and I have emailed asking for my poster at least 10 times since then- constantly being told it was on the way and thanked for my patience. I was sent an email last night by VIP Nation (attached) saying I will not be receiving my 2 autographed posters but they would like to send me more stuffed animals as compensation. This is not an acceptable solution- there is a significant price/value difference between the stuffed bunnies and autographed posters. Not only did I miss the entire VIP experience because I spent even more money to do the ****** ****** meet and greet, but the meet and greet ran over so I also missed the opener and half of ****** the Veil while waiting to get my tattoo that the meet and greet came with. At this point in time I am asking for a $400 refund per ticket (2 tickets). These posters are selling for the lowest amount online at $300 on **** with tax and if you will not furnish me with the autographed Blink 182 poster that came with this package, a partial refund of 2 tickets is in order for a total refund of $800 to compensate for the $600 I will need to spend purchasing 2 posters on ****, 4 missing alcoholic beverages (approx value of $60), missed food, and missing part of the show.

  Business Response

  Date: 01/15/2025

  We apologize for the inconvenience, delay and frustration. We were able to retrieve 2 posters from staff and will be sending them out today. You can expect an email with tracing from our customer service department later today. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two VIP Ultimate Meet and Greet thru AXS for Grupo Frontera on 10/6 at **************************I received an email about the details on 10/2 which included the itinerary , check in, soundcheck, meet and greet, etc from VIPNATION. The person checking us in told us that merchandise was not available and will be sent out and , tracking information will be sent by email on file, we were only given drink tokens. After the soundcheck (exciting) we were directed to the meet and greet photo area. We met them and took photos (photographer )which was a great experience for us, the concert was amazing too!! Well after a week of waiting for pictures, I went to the original email which said photos to be uploaded and downloaded. Unfortunately our pictures were not included in the upload. I have been waiting and checking each day to see our picture, to no avail they are not there. I have contacted by email to VIPNation 10/10/24 response from a representative(regarding merchandise, to be sent in the next two weeks) and again on 10/13 regarding our pictures, response from another representative asked for a description of what were wearing, our selfie pictures were sent to them. I emailed VIPnation again on 10/15, response from **** that they forwarded to the appropriate team to look for our picture, I have also called the customer service about this and waited on hold with no help from whoever answered, just left me hanging on for almost an hour, I hung up. I have not received any response from VIPnation and regarding merchandise or our photos taken. This has been very upsetting and time consuming for me having to go thru all of this to get what was paid for and promised when I purchased these tickets. I need a some sort of refund from AXS or VIPnation in regards to this, just so disappointed.

  Business Response

  Date: 10/23/2024

  Thank you for reaching out. We apologized for the delay in merchandise and photos. The merchandise is being shipped by one of our vendors and should arriver to the address you confirmed onsite. This will arrive within 1-2 weeks. The signed poster will arrive after as the band needs to sign and they are delayed. As for your pictures, al photos were uploaded as of yesterday. Please take a look in the gallery. If you do not see your picture, please reach out to ******************************* with a photo of yourself and we will try to locate. A refund will not be issued as you attended the concert and the experience. We apologize for the delay, however, that does not warrant a refund as those elements are being fulfilled. 

  Customer Answer

  Date: 10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Cerdagalvan

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29th, 2024 I attended the ******* show at ********************** in ********. I purchased VIP tickets for my mom and I as a present. I was told to verify I provided the correct address, for the merchandise to be shipped. A month later we still hadn't received the items, and I went looking for them. About a week or two later, I received an e-mail stating the items were being shipped. I saw they were being sent to an old address, and called the post office to have it be held. They did not hold the package, and it was stolen. I called VIP Nation to tell them what happened, and they said they couldn't find my order. They told me to call Ticketmaster, and then to call ***, they are the company that is handeling the merchandise. I then e-mailed them, and spent days verifying the correct address. They said they would ship it again, and they sent it to the wrong address a second time. I then called last week again, to see why I hadn't receieved my items, and was told I would get a call back. I never received a call back. The following morning, I received an e-mail with a tracking number for **** I called *** they verified it was the correct address, and that was it. It has now been another week, and I still haven't received my items. It has been 3 months since the concert. I spent way to much money on these tickets and items to not get them in a timely manner. I have attached my order details, and every e-mail we have sent each other since this began on 9/17

  Business Response

  Date: 10/30/2024

  We apologize for the delays. Your merchandise will arrive 11/2. Here is the tracking number 1Z19469A0395737721

• Initial Complaint

  Date:10/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed the livenation/vip nation company and have gotten no reply back. I purchased the **** ***** VIP merch package and never received my lanyard, branded candy, poster, and one item hand picked by the artist.

  Business Response

  Date: 10/07/2024

  We apologize for the delay in production. We anticipate shipping your items in the next 3-4 weeks if not sooner. We do apologize for the delay. Please feel free to contact us at [email protected] if you have any additional questions.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the Blink show 7/21/24 at ********** & the entire VIP process was a nightmare. We checked in at 5. WE HAD PLENTY OF TIME TO GET WHERE NEEDED TO GO. At checkin they didnt have our gift & said it wouldnt be mailed til end of tour & said we cant enter until 5:30 but we could right next to their table so we waited there & at 5:20 when we tried to get in, we were told we had to wait 10 more minutes. Fine. At 5:30 we were told our VIP didnt allow us to enter there. At this point there were 2 other chances for them to give us correct information. We went back to check-in & asked what was going on & were told its not their ************ should know where to get in. Eventually we found a Citi Field staff member & had to go to the complete other side of the stadium to enter. Had we been given the right information from the beginning, we wouldnt have had to race around the stadium and wait in a long line of other people who had floor seat. Because we got the information late & then had a 20 minute walk around the building, we got in late. When we got to a merch booth, the line was wrapped around the stadium & when we got to the front, they didnt have my sized items, which could have been avoided from the beginning. I paid $538 per ticket for 3 tickets & this experience was garbage. Seats right next to mine were in the $200s so youre telling me I paid $250 for a lanyard & a stuffed bunny that wont come til end of the tour? Poor quality of staff caused us to not even be able to get merch? There was no experience in this VIP experience except for aggravation that could have been avoided with a basic floor ticket. For the inconvenience and lack of actual experience, I would like at least a partial refund. A reg floor ticket would have gotten me in on time & able to buy merch. The entire VIP experience made my actual experience terrible. Im submitting the response from the company; showing they didnt even read my email & the response addressed nothing at all.

  Business Response

  Date: 07/23/2024

  The fan purchased a premium Ticket package. This package did not contain early entry or early merch shopping. The fan checked in at 4:48pm and as stated in the itinerary we sent they would be allowed entry with the general public when doors opened at 5:30pm. it sounds like the fan thought they purchased an early entry package. The early entry package did include early entry and crowd free shopping. However, this is not the package the fan purchased. Everyone that purchased a VIP package is receiving the Bunny after the tour concludes. A we fulfilled the package the fan purchased, we are not issuing a refund or partial refund. 

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22028417
  
  I am rejecting this response because:

  Only one issue was acknowledged. In my complaint I stated I was fine with entering at 5:30. The main issue was the runaround that was caused by VIP nations lack of customer satisfaction. I would not have been late to anything if we were given the correct information because as you stated, I checked in BEFORE 5pm. My other issue is that we paid all this extra money because we were to get a gift and we are going to get a stuffed bunny mailed to us and were supposed to just be ok with the fact that that bunny was $250? I refuse to accept there cannot be a refund because no sane person would purchase a stuffed animal for $250! I am aware there wasnt crowd free shopping, again NOT THE ISSUE.  The issue is VIP NATION screwed everything up for us by giving us wrong information and then blaming us! We only were able to even get in after hunting down a Citi Field employee. You should be ashamed of yourselves and Blink 182 should do better for their fans! Keep the stuffed bunny and refund us $250 per ticket. This is unacceptable. 
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 07/26/2024

  We are sorry that you were not satisfied with your experience. When you checked in you were then allowed to enter the venue from any entrance after doors opened at 5:30. You did not have early entry, so I am unsure as to what direction you needed to enter. As previously stated, your package was fulfilled. As we are sorry to hear it didn't meet your expectation, it fulfilled what we promised. No refund will be issued.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a Premium Ticket Package to the ******, ** stop of Blink 182's One More Time Tour that took place on 6/27/24. The ticket purchase had included 3 physical items to pick up at the show; **mmemorative *** laminate, Specially designed *** merchandise item and Blink-182 custom candy. On 6/24/24 I received an email from VIP Nation outlining the *** check-in process prior to the show which was from 6PM - 7PM. I arrived to the venue and was checking in during the outlined timeframe. At the door, I was instructed to go to the arena floor where they would help me with *** check-in, upon getting to the arena floor I was sent to someone else for help. I ended up going to the Guest Relations **unter by the main entrance where nobody knew anything about *** chick-in, then referred to another Guest Relations **unter. This process went on about **************************************************** they weren't around but provided me with the email address ******************************* and told me that VIP Nation will mail you the items you did not pick up. I saw many other people with the similar strips of paper with the VIP Nation email address on it, so I emailed them as soon as possible letting them know about the situation. I received an auto-type response stating that they will not mail items out but I can follow the tour to another state to pick up the items I paid for. I have seen other complaints about this business for the same story, they provide the event staff with their email and tell patrons to email them explaining the situation and they will mail you your merchandise although it is clear they have no intentions of doing so. I believe this is done only to keep patrons from complaining at the event, quite a shady business practice. I would prefer to receive the 3 physical items I paid for and didn't receive, but if not, I want an immediate refund of the difference I paid for a premium ticket and a non premium seat in the same row.

  Business Response

  Date: 07/03/2024

  We send the fans a detailed itinerary with very specific check in locations and check in times. The itinerary also states that merchandise not picked up at check in will not be shipped. This is due to tour logistics being very difficult to ship from the road. This fan received and opened the itinerary. They did not check into the *** area to collect their merchandise. We can make an exception and send the fan the merchandise. Please confirm the shipping address.

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21919766
  
  I am rejecting this response because:
  

  Thank you. I will *accept* this response upon the receipt of my merchandise. When I physically have the items I am owed, I will respond to BBB and tell them we reached a solution and have the complaint closed. My shipping address is ********************************************

  Thank you,

   *********************

  Business Response

  Date: 07/22/2024

  We will be shipping the 2 of the 3 items tomorrow. The 3rd item is not available until the end of the tour. At that time the item will be shipped. 

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went tothe ************************* meet&greet onFriday(6/21/24)inMiami, ***The upgrade that I bought for$1,250included the following:Aphoto,laminate,&tattoo.We were toldthe day ofthe event(6/21/24)@12:13PM that there wont be the tattoopart ofthe M&G&would be compensated with1drumstick&a t-shirt.Uponsome research2drumsticks are$15at GuitarCenter&a shirt is no morethan$20-$30.Theres noway that these2items compare to a tattoo whichwas advertised not only inthe description ofthe packagebut on socialmedia as well.I attemptedto reachout to *******************************&got the responses of, The tattoo was also a gift completely gratis from TravisFlashtattoo options willbe available to preview&select onsite at no additionalcostNowhere in the description ofthe package doesit say the tattoo is a gift&if its at noadditional cost thenthat means its included within the$1,250 Ipaid.On theUK VIPNation website Iwas able to findtheTicket/Package Terms of Purchasewhichclearly states whathappens if somethingis withdrawn fromthe event.I asked in the email tobe provided a link forthe NorthAmericanTicket/Package Terms of Purchasewhichwas ignored¬ given.I calledVIPNation onMonday (6/24/24).I was onholdfor~30minutes,spoke to an agent&the call was dropped.**** expecting a callback butdidnt get one.I called@10:51AMto bewaiting for an agent forover90minutes.The agent listened&said exactly whatwas inthe email.Irequested to speak toasupervisor which ************** tocontinue tosendemails.I was hungup on&when I calledback another rep *********** he coulddo is giveme ********* speakto someone else&he provided me the samenumber I wascalling.ImNOTasking for a full refundbut I paid for a fullpackage&only received 2ofthe3 items.Im wanting a partialrefundof atleast$500due to notreceiving a tattoo,the unprofessionalism ofthe agentson thephone&fortheVIPNation email agent that didnt provide me thelink I asked for tosee myrights as a buyer onwhat thecompensation is forwhen an item is withdrawnfrom apackage.

  Business Response

  Date: 07/10/2024

  We came to an agreement that a $500.00 refund was warranted and resolved this issue. The refund was processed, and this closes the complaint

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attended ******* at the forum on 3/9/24. We did not make check in to pick up our merchandise. Order 42-19618. I would like my merchandise sent to us

  Business Response

  Date: 03/21/2024

  As we apologize the experience and the merchandise were missed, we do send an itinerary outlining the pickup location and times. The itinerary also outlines that we do not ship merchandise not picked up at check in. 

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21468499
  
  I am rejecting this response because:
  
  As I am aware of what the itinerary stated, I paid a premium price and I want what I paid for. The merchandise belongs to me and I would appreciate it being sent without me escalating the situation any further. I expect my merchandise or a refund immediately. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/22/2024

  As a courtesy we will ship the merchandise. Please let us know the sizes you would like and confirm the shipping address. Thank you.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21468499
  
  I am rejecting this response because:
   
  Thank you, I am owed 4 jackets. I want one Large, ************* and one XX-Large as well as the merchandise associated with the package. 
  

  Once I receive my items I will advise the BBB we reached a resolution and to close the case satisfied. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 04/05/2024

  These should ship out next week. Here is the tracking number 1Z19469A0393965658. Thank you for allowing us to resolve this issue.