ComplaintsforAll Access Tickets
Event Ticket Sales
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid ****** for concert for *********** At September 15th2021. Paid with ******** card. All access never provided tickets. Numerous emails sent about where are the tickets. Never received any correspondence.Company claims tickets were sent , however there e mail address is not the address I provided. My e mail address is ********************** ********** They used ************************** which is not mine. I've heard and read about all there different scams they use . That is one of them. Never received anything.They also had my tel # XXX-XXX-XXXX. Again I used my ******** card it got reimbursed then withdrew it as all access sent them false info.Business response
07/18/2022
Business Response /* (1000, 5, 2022/07/05) */ Mr. ***** placed an order online and entered in all hi information. The email entered was ****************************** The tickets were transferred to that email on 5/24/21 , the same day he purchased them. It seems as if the customer entered in his email wrong which is not our responsibility. I have a copy of of proof that that was indeed the case. He also entered in the wrong phone number as you can also see on the attached documents.Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am reaching out because I purchased tickets for a concert for********** for the date of 3/27/2022 . I went to the place where the event took place and was not let in due to the fact that I was sent a QR code instead of the actual barcode ticket they needed. I was not able to attend because they said the tickets were not in my name nor released from the seller to me. I called the day of the event and was just provided this same exact information of the QR codes instead of the actual barcode (for example a barcode you would find on a milk carton is what the representative at the ticket station told me upon arrival). I was turned away from the event and was not able to attend due to having valid/accurate tickets that I was provided with. I was put on hold then hung up on and not contacted at all. I got completely scammed by this company by them not providing me with the tickets I paid for. Every time I call I don't get an answer and the email on their website also comes back invalid. It's a fraudulent site!! I need a full reimbursement.Business response
04/29/2022
Business Response /* (1000, 5, 2022/04/12) */ The customer was refunded in full on 3/31/22. 4 days after the concert took place. Transaction ID: ********** Type: CREDIT Result: CAPTURED CVV2 Response: none AVS Response: none Amount: ********Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased tickets through tickets access on December 26, 2019 for the Lion King. The performance was supposed to take place in May of 2020 but due to COVID the show was delayed until December 2, 2021. Yesterday when my mother and I went to get our tickets from will-call I was informed that there were no tickets there for me. I called TA and they said that the tickets were there. I did try to file a fraud report with our credit card company but I was past the 538 complaint window. Again, due to COVID I was not able to realize that this company was fraudulent. Today I spoke with the VIP of ticket sales at the performing arts center who tried to help me get refunded from TA asking for proof of delivery. TA could not provide that. I am out almost $750 and would like to be refunded. Thank you for any help you can provideBusiness response
01/26/2022
Business Response /* (1000, 5, 2021/12/09) */ We have resolved the issue with the customer prior to receiving this compplaintInitial Complaint
10/25/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
A fraudulent charge from a vendor by the name of All Access Tickets came up on my Capital One CC statement. I immediately called All access tickets back in July 2021 to notify them that I did not make this purchase. They told me that all purchases were final and there was no refund policy so I would have to contact my credit card company. They state specifically that my email and billing address matched what they had on file and that is why they were denying a refund. I contacted Capital One and opened a claim in July 2021. For whatever reason the claim was later denied and the charge showed back up on my account. I called Capital One again to reinstate this claim and the lady I spoke to put in another refund request due to not receiving the purchase. I then called All Access Tickets again and told them that I reopened a claim with Capital One and that to date I had yet to receive anything from them and that I did not purchase these tickets. They stated that they would not send me anything until 2â€5 business days prior to the event via email and that they send the tickets electronically. The event in question is supposedly to take place on Nov 5, 2021. I questioned this because if it were all electronic anyway why would they not just go ahead and send the electronic tickets that I "supposedly" purchased. The man from All Access Tickets stated it was because they were "backedâ€up," which sounded like a hoax to me to begin with. I want my money refunded and credited back to my account. This is poor business practices!!!!!!!Business response
11/19/2021
Business Response /* (1000, 5, 2021/11/01) */ There was no sign of fraud on our end. The customers own credit card company denied the claim as well. The in hand date for the tickets the customer purchased and then had buyers remorse is approx 48hr prior to the event. that is when we get our tickets in and electronically delivery them to the customer. All sales are finalInitial Complaint
07/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased tickets to see Hamilton the Musical at Broadway at the Eccles. I paid ******* for one ticket on ******** *** ***** I received an email on ***** ***** **** stating the event had been postponed and recieved another email later stating that the event was canceled. Only to later see that the event was apparently still going on? I'm very confused and frustrated because I spent a lot of money for that onr ticket. I was told I'd recieve a refund but still have not seen anything. Even if the event was still going on, I was told that the event was canceled and didn't even get to go see the show due to being told it was canceled by the sellers. I just want a refund because this has been very unprofessional and stressful.Business response
07/27/2021
Business Response /* (1000, 5, 2021/07/27) */ Hello, we are sorry for the negative experience you have gone through. refunds do take up to 120 business days from the date of cancellation. please reach out to us at ************ Thank you Consumer Response /* (3000, 12, 2021/10/29) */ I still have not recieved any refund at all. It's been more than 120 days. Never buy from this company! Business Response /* (4000, 14, 2021/11/04) */ Please contact us at ************ and we will reseolve this issue for you.Initial Complaint
07/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This company refuses to allow access to tickets I purchased on January 8, 2021 for ******** to **** ***** AT THE WARF IN ORANGE BEACH AL THAT WAS ORIGINALLY SCHEDULED ON JUNE 4, 2021 and rescheduled to July 31, 2021. I purchased insurance through Allianz travel insurance and they are requesting my original tickets which have never been emailed or shipped. They are accusing the artist of not releasing tickets until 24/48 hours before the actual concert. This is absolutely ridiculous because the original show was over a month ago. I have had nothing but issues with this company and I want my refund. I will be filing through PayPal which is how I paid THANK GOD because these people are scam artist who take your money and refuse to even release your tickets. They should be investigated and SHUT DOWN. I am beyond angry and would like someone to investigate this situation and contact me with details of what Is found so that millions of others don't get cheated out of thousands of dollars ofBusiness response
08/04/2021
Business Response /* (1000, 5, 2021/07/20) */ The in hand date for the tickets selected is set for 24/48 hours prior to the event date. We do not set this date and we are not holding the tickets until that date. The artist and promoters just do not release them until then.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.