Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the inaccurate move-out date and resulting debt that has been reported by Park Sierra Properties II (managed by GHP Management). I was a resident at ************************************************************************************, and I vacated the property in May 2022. My mother left by May 1st, and my girlfriend also sent an email to management in May confirming we had moved out and were only planning to return to pick up the remaining belongings.Despite this, I was later told by Park Sierra that my move-out date was considered August 25, 2022, solely because a key was returned around that time. A key return alone is not proof of continued tenancy. We did not sign a lease extension, and there was no written or verbal agreement expressing any intent to remain beyond our original lease term.Following this, I was charged rent not only through August but also through October 2022, which inflated the total alleged debt. This amount was then passed on to the law firm *********************************************, who proceeded to file an eviction and obtain a judgment.That judgment is now showing on my credit report as a collection account , and it is being misrepresented as a regular collection. It falsely shows recent late payments in 2025, even though the debt originated in 2021. This is misleading and violates the Fair Credit Reporting Act by reporting inaccurate account dates and statuses.This debt is preventing me from securing housing and moving forward financially. I request that ********************** and its agents cease collection activity and correct the record, including removing the debt and any related reporting from all credit bureaus.Sincerely,********* ******

  Business Response

  Date: 05/13/2025

  We acknowledge receipt of Mr. ******* complaint and appreciate the opportunity to respond. Upon careful review of the matter and the associated account details, we respectfully disagree with the claims presented.

  
  Our records indicate that the charges were applied in accordance with the terms of the established company policies. Nevertheless, in the interest of customer service and as a courtesy to Mr. ****** as a former resident, we have elected to request the removal of the derogatory **** from his credit report. This action is being taken without prejudice and should not be construed as an admission of liability or fault.
  

  We trust this resolution will assist Mr. ****** in moving forward, and we extend our best wishes in his future endeavors.

   

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************************* at All Costs A Nightmare Experience If youre thinking about moving to *************************************, dont. Save yourself the frustration, the financial losses, and the utter lack of security or accountability from management. What was supposed to be a safe, comfortable home has turned into a cautionary tale of neglect, incompetence, and outright indifference from those in charge. Zero Security A *************** in Name Only We chose this property specifically for the security of its gated entry, yet the gates have been broken almost every month since we moved in. Even worse, people have literally cut the power to the gates, allowing anyone to enter unchecked. The result? Multiple package thefts right from our front door, costing us thousands of dollarsincluding a sentimental item from our wedding that we now have to replace. And what was managements response? When we brought our concerns to *******, she shrugged it off and told us that having packages stolen, people cutting the power to the gates, and random strangers dumpster diving just yards from our home is just America right now. Imagine paying thousands in rent only to be told that security is just a fantasy you should stop expecting. Management is Completely Useless If you think you can count on management to handle issues, think again. Reaching out for help is like screaming into the void. *******, who is supposedly there to assist residents, has been completely unresponsive, with one unresolved issue dragging on for well over a month. No updates, no sense of urgencyjust ignored messages and empty promises.

  Business Response

  Date: 03/03/2025

  Upon review of the past resident's history, along with interviews with the associates mentioned in the statement, we do not agree with the complaint and additionally find no discrepancies or any wrong doing on the part of management. All work orders submitted by the former resident were nothing out of the ordinary and were consistent with that of any multifamily life style living. All work orders were addressed and in a timely manner. All inquiries and questions were answered. 

  To reiterate, the Colony Townhomes is NOT a gated community, but a controlled access community. We do offer a *************** services throughout the community. They serve as our eyes and ears after business hours and are reported to Management on a daily basis. Additionally, management is not responsible for any personal lost or stolen packages.   

  Like any mechanical hardware, it can break down due to normal wear and tear. This goes for front and back entry and exit drive-up gates as they are constantly being used all throughout the day and evenings year over year. Parts for repairs and replacements are ordered and may take up to several weeks to arrive. 

  The former resident requested to break their lease agreement in which an agreed upon lease break fee was charged.  

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23007793
  
  I am rejecting this response because people need to know how poorly the complex is run. I want this complaint to be a ***** reminder that when you don't do right by your clients or tenants, consequences like this will happen.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A false $1000 violation suddenly issued against me (a tenant at the ******* on *******************************************) around Nov 30.Management has ignored my many requests for a meeting to ask for more details about the violation.I was not provided the opportunity to rectify the violation before a charge was incurred. Management has told Accounting to tell me I cannot pay my rent this month (Feb 2025) unless I pay this violation; and I am being blocked from paying my rent.I have always paid my rent on time.

  Business Response

  Date: 02/03/2025

  This is shared student housing. The resident rents 1 bedroom within a 2-bedroom apartment. We have been in constant contact with the resident and have shared with her the complaint made by the resident who tried to move into the apartment with her, whom after her attempted move in immediately come to resident services and requested a relocation due to ******* behavior. Within her lease is states that there is a $1000 fine for deterring roommates. We have sent her a waiver for a deferment of the fine, pending her not deterring any future roommates. If she does not deter any future roommates, this fine will be fully removed. If she does deter future roommates, we have the right to impose a fine for that infraction of the lease and reinstate the previous fine. To this point she has not signed this waiver. 

   

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported that a gas leak was detected by a SoCalGas technician on 11/12. He had advised me to contact the leasing office that a plumber needed to come out in order for it to be fixed. Although there was a plumber sent out, he did not fix the issue at all. The same technician who had caught the leak in the first place, was back at our front door on 11/20 because of another leak that was reported by someone else. Thankfully, he wanted to check our garage and he found that one of the sources of the gas leak (which was bubbling gas over) was covered in putty and not fixed properly. Mind you, this is the main pipe that leads into our home. The technician told me that the gas leak was severe and that he had to shut off our gas. The maintenance worker who came last night (11/20) on an emergency call asked me if we wanted the gas to be turned back on after already telling him there was a leak, which I find absolutely insane to ask as we couldve died in our sleep if we had the gas turned back on. We have an 18 month old and we are fearful that she has been exposed to carbon monoxide poisoning because she has been exposed to a gas leak for AT LEAST 8 days if not longer. We have all been feeling sick and we no longer feel safe in our own home. With our gas being off it also affects my ability to give my daughter a warm bath or cook her food. We want our rent to be prorated due to not having hot water, no ability to use to stove, and no heat when it gets to 40 degrees at night. My partner is a ********* disabled veteran and we have a toddler who have to live in these inhabitable conditions and we want to be compensated for this almost deadly disaster.

  Business Response

  Date: 11/22/2024

  The Colony Townhomes has responded to the maintenance request.  An outside vendor (****************) was called to complete the repair, and it has been completed as of yesterday 11/21/2024.  The *********** just needed to come out and turn back on service.  We tried to call ******* ***** yesterday, 11/21/2024 as she needed to call the *********** to turn back on service and didn't receive a response.  We called again today, 11/22/2024 to both Jasmine and her husband and were unable to speak with them.  We left messages for both of them.  We will follow up the Residents to make sure everything in their unit is working.

  Thank you.

  *** ******* - The Colony Townhomes

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22588354
  
  I am rejecting this response because: I called and emailed you back prior to receiving this message, but only was able to talk to ******* due to you being in a meeting. The issue wasn't the fact that you were not responding to the maintenance request, but the fact it was not properly fixed on 11/12 and we were sitting in a house with a gas leak for at least 8 days. I was in contact with SoCalGas multiple times yesterday and knew that I had to contact them in order to get our gas turned on, that isn't the issue. The issue is the fact that we were living with a gas leak for multiple days after it was "fixed" by a plumbing company (who covered the leak that was bubbling over with gas with putty) that the management company sent out. I have a toddler who was exposed to these uninhabitable conditions, it is unacceptable. This is a health and safety issue that was not properly fixed.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/03/2024

  The matter has been addressed and resolved as of November 27th, 2024 per the residences acceptance of managements customer service gesture.  

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at the ***************************** homes in *********************** GHP management Company, at unit ****** for the past 12 years and always paid on time with the exception of Covid-19 situation. I was a recipient of some rent relief, but unfortunately, I had to pay a lot of my Covid19 back rent gradually from my pocket. I am in the process of moving, but failed to pay the prorated amount of about $550 for July 2024.On Friday 7/5/24 I got a 3 day notice at my entry door about 3 pm and COINCIDENTLY within half an hour my ** BROKE.I made a maintenance request at about 4:57 pm on the same day and have been waiting for the repair ever since! (right now is Monday 7/8/2024 at 2:32pm)The apartment is inhabitable in this unprecedented heat of 104 F.I would much rather to focus on my move than calling and emailing and asking for help from anybody!But I can not because it is too hot to do any physical activity.Please fix the ** ASAP Thank you

  Business Response

  Date: 07/10/2024

  Resident submitted service request at the end of the day on Friday, July 5th, 2024 at 5:01pm. Maintenance requests are addressed on a first come first serve basis. A/C vendors do not work on weekends. 

  Resident was scheduled to move-out on Sunday, July 7th, 2024. Spoke with the resident on Tuesday, July 9th, 2024. ********************** claimed that it was to hot for him to pack his belongings and move out on his scheduled move-out date of Sunday, July 7th, 2024. Inspection of the A/C is scheduled for Wednesday, July 10th, 2024.

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The orsini apartment under GHP management double charged me for parking for March 2024, April 2024 and May 2024.Those overcharges that caused late fee for total $225. This problem starting February 2024, I have been trying to find help from the orsini resident service. No one solve this problem until May 8th. This mistake of double charge was made by the orsini, so they should be responsible for the late fees. But the orsini force me to pay all the late fees otherwise they will keep my online access of making payment closed permanently.I need 2 things from the orsini:1. reopen my online access to make online payment. 2. waive late fee for March, April and May total $225

  Business Response

  Date: 05/09/2024

  **********
  
  I am writing in response to your concerns regarding billing and collection issues at our property. We understand your frustration and appreciate your feedback.
  
  Regarding the late fees totaling $225 that you are requesting reimbursement for, I would like to clarify our payment policy. Rent payments are due and payable on the first of each month, with a grace ****** until the fourth of the month. Late payments incur a $75 fee for each occurrence. As a gesture of common courtesy and exceptional customer service, we have waived all three late fees that were applied in your case.Additionally, we have opened your resident portal for online access. Our records indicate that the last payment received from you was on March 31, 2024,which was underpaid and resulted in a balance on your account that needed resolution.
  
  I am happy to inform you that everything is now current, and there is a zero balance on your account. We strive to provide a seamless resident experience, and we appreciate your cooperation in resolving this matter.
  
  Thank you and please do not hesitate to contact us if you have any further questions or concerns.
  
  Warm regards,

  *********************************

  Area Portfolio Manager

• Initial Complaint

  Date:05/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment flooded on 3/31 overnight due to a faulty toilet. The entire apartment was flooded, every single room. The apartment was uninhabitable from 3/31 to approx 4/6, so my family had to stay in a hotel. The apartment was also never properly treated for mold, so I could not bring my young daughter back period who has asthma. Neither the carpet or the flooring was treated or replaced, but thats an entirely separate issue. All my renters insurance is requesting in order to cover my hotel stay is something in writing from my property management that says the reason and dates I was displaced. Thats all. I asked my property manager for this on 4/1 and am still waiting. All they have to do is write an extremely short letter to give to my renters insurance but they continuously fail to do so.

  Business Response

  Date: 05/09/2024

  Good afternoon, 

  We are actively investigating the complaint and will provide a final response as soon as possible. We apologize for any inconvenience caused and appreciate your patience.

  Best Regards, 

   

  ***************************

  Community Manager

   

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21676748
  
  I am rejecting this response because:
  There is no actual solution or resolution provided  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/28/2024

  Good morning, 

   

  Insurance agent has been provided the information requested. We confirmed with **************** that we responded to her insurance agent with information they required.

   

  Best regards, 

   

  ****

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a GHP owned apartment complex in January of 2024. Immediately after moving in, the ceiling fell through and there has been a large hole with water damage ever since. They have repeatedly ignored my requests to have this fixed. There are water stains on the ceiling in my bedroom and other places. Every window is installed incorrectly and so the windows "sweat" every single morning. They are soaking wet and the frames are all covered in black mold. I asked them to test for mold and instead they just came and wiped down the windowsills and said it is normal for windows to be soaking wet every day like this. The entire foundation of the building is water damaged and full of mold and I have allergies. I asked to be released from my lease since they are not taking care of the issue and they do not respond or call me back. I have filed a complaint with the ***************** of LA and am awaiting my claim number. I just want to be released from my lease without them charging me extra money which is what they told me they would do. This is a serious health violation and they are completely negligent.

  Business Response

  Date: 04/25/2024

  Our construction team has been informed of the issue and is awaiting scheduling. As far as we know, the leak has ceased, requiring only cosmetic repairs. The resident has been offered lease termination options but has not yet submitted a 30-day notice to vacate.

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have tried HIK through state assembly staff and FINALLY got approved with my appeal and payment was sent to GHP and received the remaining balance of my security deposit back after deducting remaining balance.Here is the problem. As soon as I emailed ************************* (***** property manager), he replied stating that they sent a refund check because of their accountings error on Nov 2023. I replied that only thing I received was a billing statement for the remaining balance and he said he will confirm with accounting and get back to me by coming Friday. As always that never happened so I reached out again and he said that the check was issued on 22nd. BUT, that check was issued after they received the fund from the **** It was not a previous check that he claimed was sent back on November. I am very angry because I think his lying, giving me a false hope and really messing with my head. After I replied with disappointment, last week, he stopped respond.

  Business Response

  Date: 04/09/2024

  *****,

  We apologize for any inconvenience or frustration caused by the recent communication regarding your refund check. Your experience with our team should have been smoother and more transparent, and I regret any confusion or disappointment you may have experienced. Upon reviewing your account and the information provided, I can confirm that the reissued check in the amount of $1,947.27 was received and cashed on March 1st. As such, there are no additional monies owed to you at this time. I understand the importance of timely and accurate communication, and I apologize for any lapses in this regard.

  If there are any further questions or issues you would like to discuss, please do not hesitate to reach out to me directly at ************. Your satisfaction is important to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Best regards,
  

  - The Piero

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21540990
  
  I am rejecting this response because: that check was issued AFTER receiving the check from HOUSING IS KEY on January 2024. That is not the check that ************************* is referring via email. Per ************************* the refund check was issued because of his accounting made an error which lead nearly 2 years of stressful battling to get my appeal approved by HIK (housing is key). By what you are saying, this means ************************* been lying by giving me a false hope and that is wrong. You can clearly see that he stated that refund was issued to me on November 14th and refused to answer where about that check is located. I will get more help to get the bottom of this. I will contact media and will file a small claim so that I will get the answer. If you have read the attachments, you should know whats going on. You should clearly know that the check you sent after HIK is not the one Im talking about.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/09/2024

  Thank you for your message outlining the details regarding the refund issue and the subsequent challenges faced in resolving it. I understand your frustration and want to provide clarity on the situation. Upon reviewing the timeline of events, it appears there may have been some miscommunication or misunderstanding regarding the issuance of the refund check. I apologize for any confusion caused and appreciate your diligence in seeking resolution.As per our records, a refund check was to be issued in November 2023. This was a direct result of the accounting error leading to the denial of Housing Is Key (HIK) funds. Subsequently, after you followed-up in February, payment was issued on February 22nd, 2024.The funds later received by HIK were applied to the month that was owed (but reversed due to our error) and was applied to that balance. Your security deposit at move in was $2,160 and this was accounted for in the statement mailed to you resulting in a refund issued to you in the aforementioned amount ($1,947.27). We are in hopes this clears up any confusion and are available for any additional questions at ************.

  -The Piero

  
  

  Customer Answer

  Date: 05/05/2024

   
  Complaint: 21540990
  
  I am rejecting this response because: it seems that we are finally getting somewhere but my question is where is the refund check that was sent out on November 14th 2023? The refund that was issued to me on Feb 2024 was because you have received a payment from HIK after almost 2 years of me working on with state assembly staff and I still dont know what she did to get my appeal approved and funded. So if HIK didnt funded, I would have never received the deposit. I am sad and very disappointed that big corporate company still making up stories to avoid the fact that regional manager would provide false information. I wonder if landlord aware whats really going on. I will subpoena the landlord, Mr ************************* and an accounting department to explain front of the judge under oath. I am very disappointed with your response. I careless about the money at this point but seeking truth and why providing false hope. I have suffered almost 2 years with this matter. Sending many emails to HIK, contacting HIK via telephone and contacting state assembly after I was not able to handle this issues.
  ************************* clearly mentioned that they will not take any responsibility for the error they caused when I return the keys in person back in May 2023. and after 2 years he emailed me asking if I have received the refund check mailed on Nov 14th 2023. This makes me feel like providing false hope and toying with me.

   

  
  Sincerely,
  
  *****************

  Business Response

  Date: 05/31/2024

  We appreciate your communication regarding the missing November check. Upon being informed that the check had gone missing, we promptly issued a replacement. We are pleased to confirm that the replacement check has been delivered and successfully cashed.
  

  Thank you for bringing this to our attention. Please let us know if there are any further concerns or if additional information is needed.

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21540990
  
  I am rejecting this response because:
  That check you claimed that it was re-sent was never delivered and cashed. Because it was never issued on first place. Only check that was delivered to me and cashed was the check received AFTER HIK issued the check after many attempts of filling an appeal through state assembly because YOU didnt want to take any responsibility for your accountings mistakes which led to all my agony and stress throughout the years. Please get your story STRAIGHT!!! I will see you in the court!!!
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management was negligence in responding to my renters insurance for a claim I filed in 2023. I incurred lodging **st and other expenses. This is prolonging the claim i filed and delaying the insurance ** to issue a claim payment.

  Business Response

  Date: 04/04/2024

  ****************,

  I am writing in response to your recent complaint filed with the Better Business Bureau regarding the handling of your renters insurance claim. We take all concerns seriously and strive to address them effectively.
  
  Upon reviewing the timeline of events related to your claim, I would like to provide you with the following information:
  
  - The only documented communication I have on record from the insurance company was received on March 19, 2024, at 9:31 AM, requesting additional information regarding the remediated leak that occurred in 10/2023.
  
  - On the same day, March 19, 2024, we promptly responded to the insurance company's inquiries at 2:57 PM, addressing each question thoroughly. We also kept you informed by copying you on all correspondence.
  
  - As of this point, we have fulfilled all requirements and obligations as a management company in relation to your claim. Our prompt and detailed responses demonstrate our commitment to resolving this matter efficiently.
  
  We sincerely hope that this information clarifies any misunderstandings and resolves any issues you may have encountered. Your satisfaction is important to us, and we remain committed to assisting you throughout this process.
  
  Thank you for bringing this matter to our attention.Should you have any further questions or require additional assistance, please do not hesitate to contact me directly.
  
  Best regards,
  
  *********************************
  Area Portfolio Manager