ComplaintsforAnother Planet Entertainment

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had bought a ticket for the BONOBO show starting at 7:00pm. When I arrived at the venue around 6:00pm, a staff member at the entrance informed me that the artist (******) would start at 8:45pm instead of 7:00pm. There was no prior notification for the changed time. I had already spent $75.85 (through Ticketmaster.com) and was unable to attend at the changed time.

  Business response

  11/08/2022

  See attached

  Customer response

  11/09/2022

   
  Complaint: 18307127
  
  I am rejecting this response because:

  
  

  My complaint that I filed with BBB is that the show of the artist (******) did not start at the promised time (7:00 pm) as announced. I provided the evidence of the receipt that I have from ticketmaster.com. This complaint is simple and straightforward, based on clear evidence.

  
  

  In contrast, Another Planet Entertainment replied with generalities: (a) they always announce all the opening acts and (b) tickets are final sale no refunds.

   

  Obviously, they do NOT ALWAYS ANNOUNCE all the opening acts;it DOES NOT EXIST IN MY RECEIPT. For sure, Another Planet Entertainment did not handle properly their collaboration with their agent (ticketmaster.com).

   

  I also wonder why a sale for a show that was not delivered as promised should be final. Clearly, I NEVER AGREED to attend the performance of Bonobo ANY TIME THAT FITS THE ARTIST OR THE ORGANIZER.

   

  Again, it is easy to see that they have nothing specific to say about my case. Thus, they refer to generalities and rules. In *********** provided specific evidence.

   

  In closing, I have attended hundreds of music concerts in many countries, all over the world. I am experienced enough to know that opening acts have to be clearly communicated to the customer. It did not happen in my case. I am also reasonable to understand that a few minutes delay can be normal.A few minutes delay is accepted. The delay in my case was an hour and forty-five minutes! That is not accepted.

   

  I find it UNACCEPTBLE for a large company to throw the weight of their mistakes to customers. The Bonobo case provides a good example of a badly managed event. I hope that BBB will showcase my complaint so that other customers will be better informed about what can go wrong when they are dealing with unorganized companies.

   

  I am also attaching again  the receipt I have from ticketmaster.com.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  08/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Friday General Admission Ticket for this event. As ********** went into state of emergency for Monkey Pox, I knew that it was a very bad idea to be attending events due to the high infection rate. I emailed for a refund and they refused and asked me to give the ticket to a friend. If I didnt want to be infected, why would they think I would want a friend to get infected. A few days after, the entire U.S. went into state of emergency and I reached out again. They ignored my request and never responded to my email. Even though I was very polite and genuinely concerned for the disease.

  Business response

  08/25/2022

  See Attached

  Customer response

  08/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩