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Find a Location

DTIS Diesel, LLC has 1 locations, listed below.

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    Business ProfileforDTIS Diesel, LLC

    Auto Parts
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/28/2022

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We offer a full line of New, OEM & Remanufactured diesel injectors, turbos, pumps, actuators and more to choose from.

    Business Details

    Location of This Business
    521 Ming Ave, Bakersfield, CA 93307-4027
    BBB File Opened:
    1/8/2018
    Years in Business:
    6
    Business Started:
    6/6/2017
    Business Incorporated:
    6/6/2017
    Accredited Since:
    1/28/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Cristian L. Gaona, Owner
    Contact Information

    Principal

    • Mr. Cristian L. Gaona, Owner

    Customer Contact

    • Mr. Cristian L. Gaona, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/07/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I brought in two PACCAR unit pumps and had them rebuilt, round trip 240 miles from Fresno. A day later, the pumps were done. I returned to Bakersfield and picked them up. Arrived at my shop and installed both pumps; they were inoperable. Called and they said there never have them fail. Advised me to bring them back. I drove back to DTIS, dropped off unit pumps. The following day they were done, I drove back again and picked them up. Installed both pumps and one was inoperable. I called and they stated that they were new to rebuilding unit pumps, but they rarely ever fail. They told me to bring the unit pump back. I returned it and the next day picked the pump up and installed it. The truck ran for three weeks and the pump failed again. I called yesterday and requested a full refund. They gave me $500 back out of the $1,112.50 they charged me. I called and they said they can't refund the tax or the 3% credit card fee. The tax alone is $82.50. They also said I had to bring back the unit pump to get my money back for the second pump. I clocked in over 700 miles and almost two weeks, lost a good customer, and now these jerks want me to drive another 240 miles round trip to get refunded. Who can trust this business as they have no problem taking advantage of businesses and refuse to accept any form of accountability for their continuously failed workmanship. Also, isn't it illegal that they would keep the $82.50 tax?
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anonymous A

    1 star

    06/14/2023

    Horrible product! Horrible customer service! ZERO accountability! This business is a rip off!

    Local BBB

    BBB Serving Central California & Inland Empire Counties

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