ComplaintsforBrown's Carpet Cleaning
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Complaint Details
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Initial Complaint
07/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/18/21 Mr ***** came to scorch guard my carpets as previously discussed over the phone. The charge was 200. When he came, I showed him the stains on my new couch and asked if he could take care of it.i explained I had another company come out to look at it and I was told it could take 2 weeks to dry out after washing. Mr ***** claimed he could do the job for $175 and promised it would come out good. I paid him total 400 with 25 as tip. When I went upstairs, I noticed the couch looked exactly the same. All stains present prior were still there. I immediately reached out to him. He promised to come the next day to take care of the situation, he stood me up, called 6hrs later stating car issues.he rescheduled for the next day, stood me up again and then lied his employee came.camera shows no one did. He then rescheduled again for the 3rd time and stood me up again. I called and I texted, no response. At this point, I am tired of the back and forth and forth and want my refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.