ComplaintsforBest Western Plus
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Complaint Details
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Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Visiting *******, and not familiar with the area I took a wrong turn into the parking lot, their sign said do not back up. Called attendant and they advised to drive through the parking lot. No charge if driving through less than 5 minutes. Got to the exit gate and received a $25 charge. Called the attendant who then came out to the car and told us there are no exceptions we must pay the lot fee charge of one hour. After leaving the property I called the manager twice left a voicemail with my name and number with no reply in a weeks time. As you can see from the attached receipt there was 10 minutes stamped because of the time disputing with attendant.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.