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Find a Location

PCMA Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • PCMA Inc

      2100 Main St Ste 450 Irvine, CA 92614-6268

    Business ProfileforPCMA Inc

    Mortgage Broker

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers mortgage services.

    Business Details

    Location of This Business
    2100 Main St Ste 450, Irvine, CA 92614-6268
    BBB File Opened:
    9/25/2015
    Business Started:
    9/24/2007
    Business Incorporated:
    9/24/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Power Choice Mortgage
    • Power Choice Mortgage Advisors
    Business Management
    • Ms. Krista Tucker, Senior VP of Corporate Development
    • Mr. John Lynch, CEO
    Contact Information

    Principal

    • Ms. Krista Tucker, Senior VP of Corporate Development
    • Mr. John Lynch, CEO

    Customer Contact

    • Ms. Krista Tucker, Senior VP of Corporate Development
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    June 15, *0** H33373*39343333353436H intentionally delayed the rate lock. Due to internal H33373*39343333353436H processing delays the original rate of *****% with **** pts. for my loan should be honored. Here is why:Failed to disclose the rate on the loan was NOT LOCKED until AFTER the appraisal was reviewed. Loan ********************* NEVER DISCLOSED/PROVIDED RATE LOCK or informed me it wouldn't lock until after appraisal. I signed several "loan disclosure" packets that outlined ****% but it was NEVER disclosed rate wasn't "officially locked". Unbeknownst to me, approval of the appraisal is integral to rate lock. The appraisal was completed and submitted on Friday June 10, *0** early afternoon PST. I spoke directly with the appraiser ********************* just prior to submittal. My file was delayed over the weekend and WAS NOT PROCESSED UNTIL late Monday, June 13, *0**. My file sat for 3 days. The Sr. ********* ************************* signed off on the criteria on Monday June 13, *0**, including an explanation as to why the hazard insurance was $7,050, higher than typical for properties in this price range. It was then handed off to the rate lock department. On Tuesday, June 14, *0** the rate lock department delayed the file again for lock due to the "high cost of hazard insurance" - an issue which had already been explained to and verified by Sr. *********** The high insurance cost required an "exception" for the change in DSCR ratio and was finally approved late Wednesday, June 15, *0**. This delayed the file long enough that the rates had been raised by the *************** .75%, raising my loan fro ***** to *****%! The irony is the rate was NOT locked due to an exception for low DSCR due to high insurance costs but, DUE TO THE INTERNAL DELAY at H33373*39343333353436H the interest rates moved higher making the loan cost an extra $449/month or $5,388 annually, which for an investment property, is a HUGE amount! The **** is now even lower. Coincidentally, I got my "rate lock" call from Alexander * hours AFTER the Fed rate hikes.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steve N

    1 star

    11/24/2021

    Letter sent on 11/24/21 to PCMA Loan Coordinator Dear ****,As you know, we have spent several months and a great deal of effort trying to qualify me for the refinance of my residence. To say the least it is very disappointing that this effort was expended, and the equity needed to close (cash) is not $30,671.00, but $130,000.00!Accordingly, I have provided very confidential documents and received your email indicating the documents would be returned to me via Federal Express. For any documents that were electronic, I would like a written statement that those documents will be deleted from your computer or other electronic storage. Any use of these confidential documents will be a breach of our Agreement and will be subject to legal action. Therefore, I want evidence that all electronic documents will be destroyed. Its unfortunate that you didnt call me directly to explain the situation, but rather used your underwriter to give me the bad news. Accordingly, please provide a written explanation as to why my loan was rejected. What government agency are you working for and how much do they pay you for each dossier? Welcome to the ************* Sincerely,*****

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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