Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22960038
  
  I am rejecting this response because: There should not be an automated email message attempting to collect credit card information. Why do you need payment information for an empty account? That potentially leads to automated charges on my credit card. That's basic. Also, "nice" to see after four years, you all still cherish the value of receiving payment for do nothing.  The service was not functional then, and based on how you all are sending automatic emails to trick people into uploading payment information I guess it is still not functional enough to retain customers even now. You also never addressed the attempt to charge my account in 2022 to renew a domain name that was no longer in my account.

  I've followed the steps to permanently delete my account and associated data. I'm also requesting confirmation that my data has been deleted and that my data will not be sold.
  
  Sincerely,
  
  ****** *****

   

  Dear Customer,
  
  Our apologies for the message received in November
  2024, it was an automated email message sent by the system. No charges
  were attempted as there were no active services.
  Unfortunately, we
  cannot provide a refund for the service acquired in 2021, we only have
  refunds within the 30-day guarantee as it was explained in previous
  communications with our team.
  
  Additionally, we couldn't find a request to delete your account in our registers
  
  To delete your GreenGeeks account, follow these simple steps:
  Log in to your GreenGeeks account using your email and password.
  Go to your profile Click on your name in the top-right corner of the dashboard.
  Select "My Profile" from the dropdown menu.
  Navigate to the Privacy Tab Here, you'll find options related to account management.
  Request
  account closure Look for the section labeled Request Profile Removal
  / Request Account Closure and follow the prompts to complete the
  process.
  Thats it! Your request will be submitted, and GreenGeeks
  will process the account deletion accordingly. If you have any concerns,
  you can always reach out to support for assistance.
  
  If you need any help please let us know.

  ansferred away from **************, an invoice was generated for an empty account. On August 26, 2022, I requested that GreenGeeks LLC close and delete my account. This request remains unfulfilled, and my account remains open to my astonishment almost three years later. On November 5, 2024, ************** attempted to charge my card on file for an empty account. They sent me an email demanding that I update my credit card on file to "avoid service interruptions." There should not be a service interruption or reason to charge my card because the account is empty, and the account should be closed. I am once again requesting a refund for the amount of $59.40 USD and for my online account to be permanently closed and deleted, including the deletion of the associated data. This request abides by *********'s privacy policy: "GreenGeeks also allows individuals and customers to delete their personal information which is in GreenGeeks custody and control, by requesting erasure of the same."

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22960038
  
  I am rejecting this response because:

  I will never find it acceptable to pretend to offer services, and then withdraw payment for services are too inadequate to use. I will always be in pursuit of the money that stolen from me In addition, GreenGeeks, LLC is pretending as if my card was not charged due to being an ethical company. I counter this image GreenGeeks, LLC is falsely portraying. My card wasn't charged because it was expired and GreenGeeks, LLC, was unable to withdraw payment. If *************** could have withdrawn payment they would had, just like all the other cards they charged. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/26/2025

  Dear Customer,
  
  Our apologies for the message received in November 2024, it was an automated email message sent by the system. No charges were attempted as there were no active services.
  Unfortunately, we cannot provide a refund for the service acquired in 2021, we only have refunds within the 30-day guarantee as it was explained in previous communications with our team.
  
  Additionally, we couldn't find a request to delete your account in our registers
  
  To delete your GreenGeeks account, follow these simple steps:
  Log in to your GreenGeeks account using your email and password.
  Go to your profile Click on your name in the top-right corner of the dashboard.
  Select "My Profile" from the dropdown menu.
  Navigate to the Privacy Tab Here, you'll find options related to account management.
  Request account closure Look for the section labeled Request Profile Removal / Request Account Closure and follow the prompts to complete the process.
  Thats it! Your request will be submitted, and GreenGeeks will process the account deletion accordingly. If you have any concerns, you can always reach out to support for assistance.
  
  If you need any help please let us know.
  
  GreenGeeks
  

  Business Response

  Date: 03/03/2025

  Dear Customer,
  We can confirm that we have received the account removal request, and all your data has been erased.
  As per the email received, as mentioned that was an isolated event due to a system error that has being fixed as well, no charges were attempted as mentioned.
  Thanks.

  Business Response

  Date: 03/12/2025

  Dear ******,
  
  We understand your frustration and appreciate the opportunity to clarify the situation.
  
  To address your concerns:
  
  Account Closure & Data Deletion Your account has been permanently deleted, along with all associated data, in compliance with our privacy policy. We do not sell or share client data.
  Billing & Automated Emails The email you received was an automated system message, and no charges were processed. We acknowledge your concern regarding receiving this message, and we have already resolved the issue to prevent similar occurrences.
  Refund Request Regarding the original payment from 2021, our services were provided per the agreed-upon terms. As stated in our refund policy, we offer a 30-day money-back guarantee, which was explained in prior communications. While we regret that our hosting platform did not meet your needs, we cannot issue a refund outside the policy window.
  
  We strive to provide a transparent and high-quality service to all our customers, and we regret that your experience did not reflect that. If you have any remaining concerns, were happy to assist further.
  
  Kind Regards,
  GreenGeeks

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22960038
  
  I am rejecting this response because: You are abusing your arbitrary 30 day refund window. The 30 day refund limits are for offline businesses who are ensuring that customers are not using the product and then returning it for a full refund after using it for months. It is to protect their inventory and maintain the quality/integrity of their products. Hosting is a digital product, you can clearly see that this intangible digital product was not used because it was faulty. I made this same request from another hosting company and it was no issue. They applied the refund as store credit for my domain names renewals because they could see that the hosting was not used.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We created a website on greengeeks in 2021 called ****************** We paid for and used the first year of the service but realized we didn't want to continue in December of 2022 before our first year was up.We requested a cancellation of our services (not a refund request for the first year that we paid $116.15 for).They denied our request initially, then a few weeks later they cancelled our *********** suddenly last week they charged us $430.20 for a website that was cancelled 3 years ago and has not been active since.They also charged us on a credit card that they must have illegally obtained because it is a completely different credit card than what we originally provided them.We just want our money back and to not have any dealings with them in the future.

  Business Response

  Date: 12/11/2024

  Dear ****,
  Im truly sorry to hear about the situation youre facing. Were here to assist you, clarify the case, and work towards a solution.
  Unfortunately, the email address provided, ************************* doesnt appear to be associated with an account based on the information in the images you shared. Could you please provide the email address linked to your GreenGeeks account? This will help us properly correlate your account while adhering to our security protocols.
  Thank you for your understanding, and we look forward to resolving this for you promptly.
  Thanks
  GreenGeeks

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ********** web hosting to terminate my account on or about 6 November 2024. Unfortunately, After calling them, I was told I had to cancel the account via their website. I followed their procedure and stated I wanted the account closed immediately, which was prior to the renewal date of 16 November. About ten days later I received an email from GreenGeeks stating that funds had been taken from my bank to pay my account. I called ********************** the same day (Nov 16) and they said I did not completely close the account as I previously thought. ( Its not a user friendly process). Anyway, with ********************** on the phone with me this time, I closed the account again. Today, on 18 November I received an email from GreenGeeks stating that my account would be terminated at the end of the term. I immediately called them again and told them the account had been closed (3rd time). They said since it was closed after the renewal date, that I may not be able to get the funds refunded. I explained that I initially closed the account prior to the renewal date and specifically noted in the comments section that I wanted the account closed immediately. I also mentioned at this point of frustration, I might need to take legal action. Within about thirty minutes of the call I received another email from GreenGeeks stating that they would give me a refund of $135.45 of the $143.40 that they deducted. The difference was to cover 1-month fee. i believe this to be in very poor taste not to provide the full refund.

  Business Response

  Date: 11/22/2024

  Thank you for sharing your experience. I'm sorry to hear about the frustration you faced during the cancellation process. While we strive to make our procedures as straightforward as possible, I understand that this situation caused inconvenience. Im glad we were able to resolve it by issuing a refund, though I acknowledge it may not have fully met your expectations. Our actions are guided by our Terms and Conditions, which outline the cancellation process. That said, were committed to continuously improving our procedures to make them as seamless and user-friendly as possible. Your input helps us identify areas for improvement, and we truly value it. Thank you for giving us the opportunity to address this. Your feedback is invaluable, and well use it to improve our processes moving forward.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************************** is the signin email you have.

  Solutions provided: buy more plans and migrate your customers to them, creating problems and time consumption... 

  Notes: You just migrated me to this plan recently! Not even you knew this arbitrary, nonsense, quota rule? Why did you changed my plan then?

  different concepts.+ They advertise thru their website: **************************

  Business Response

  Date: 09/23/2024

  Thanks for your message, unfortunately the contact email provided doesn't show in our client base to be able to review this issue. Please let us know the email associated with your GreenGeeks Account so we can address and find a solution for this case.
  Thanks.

  Business Response

  Date: 09/27/2024

  Thank you for sharing your experience and for being a valued customer with us. I understand the frustration surrounding the disk space limits after the plan change.
  
  To clarify, there is a typo on the first line as we do not offer 1600GB of disk space. When we received your request to move to the RH-80 plan, our team noted that your current usage was around 220GB, which exceeds the 160GB limit of the RH-80 plan. To accommodate this, we previously advised splitting your cPanel accounts into an additional RH-50 plan, which provides 80GB of SSD disk space.
  
  It's important to highlight that the plans you offer to your clients through your reseller account must stay within your total disk space limit, even if the initial usage is lower. For example, if a plan includes 100GB of space, the client can't allocate 200GB to their clients because we do not support overselling.
  
  We understand that some web hosting companies allow the practice of "overselling," where a reseller can allocate more space to their clients than what is technically available, assuming not all clients will use their full allocated space. However, at GreenGeeks, we do not support overselling. This approach helps maintain optimal server performance and prevents resource over-allocation. In our case, the total disk space allocated across all cPanel accounts within a reseller plan must stay within the plan's limits to manage resources predictably and avoid potential overutilization issues.
  
  We sincerely apologize for any confusion this may have caused. Our support team has been providing assistance and exploring options to meet your hosting needs. We will continue to be here to help you as much as possible. We appreciate your understanding and patience as we work through this together.
  
  GreenGeeks Team

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to cancel my webhosting service with GreenGeeks but could not find a cancellation option on their web interface. Instead I had to write to them to get a link to cancel my service. I filled out the form on March 7 and hit submit and the form simply disappeared. Others have noted this same highly suspicious occurrence. On or about March 16 I received a notice from GreenGeeks that I was being charged for a renewal. I accessed their chat feature and was told by their representative that I cancelled my service but then rescinded the cancellation. This is false and highly deceptive. During that chat I told their representative 3 times that I wanted to cancel my service and have nothing to do with GreenGeeks ever again in light of their unfair business practices. I have exchanged emails with their representatives who confirmed that I cancelled my service on March 7, well in advance of their required 5 days notice to cancel before renewal. They claim my cancellation was incomplete which is incomprehensible since my intention to cancel their service was ******* clear, confirmed by them and repeated. They continue to insist they will charge me for services that they are not providing (I moved my website to another host on March 8 that they can easily confirm). I have asked them to cease and desist from claiming I owe them any money.

  Business Response

  Date: 04/01/2024

  Hello,Thank you for reaching out and sharing your concerns with us through the Better Business Bureau.
  We always strive to ensure a smooth and transparent process for all our services, including account management and cancellations. Hearing about your experience is concerning, and we take these matters seriously.We are committed to understanding and resolving any issues our customers face. While we have processes in place intended to make service cancellations clear and straightforward, your feedback suggests there may be opportunities for us to improve and ensure that our processes are as user-friendly as possible.
  Were pleased to note that the matter regarding the chargeback has been resolved, and a refund has been processed accordingly.
  At GreenGeeks, we are continually working to enhance our processes and customer experience. Feedback like yours is invaluable as it helps us to identify areas where we can improve, particularly in making our services more accessible and user-friendly.While this specific case has been technically resolved, we remain dedicated to ensuring that all our customers receive the support and assistance they need, with transparency and efficiency at the core of our interactions.
  Should you have any further questions or need additional support, we encourage you to reach out to us directly. Our team is here to help.
  Thank you once again for your feedback.

  Best regards,
  Customer Success Team
  **********************

• Initial Complaint

  Date:12/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a payment taken off my card on December 7th for a subscription renewal for a hosting service (GreenGeeks) that I have not been using for more than six months due to poor performance. On November 27th, I contacted their customer service letting them know that I did not want the service to be renewed. They wrote back with a link to an online form to complete the cancellation process. I filled in the form and hit submit, but it looked like the form just disappeared and there was no confirmation either on the page or in my mail. I tried again several times with the same outcome, so I wrote back to their customer service and let them know that the form didn't seem to be going through. After that, I did not hear back from them and assumed it was taken care of. Yesterday, I discovered that they had charged my account anyway ******* USD) for a whole year of hosting I will not be using and a service that I had attempted to cancel in good faith. Since I am used to European laws in these matters (where all purchases can be undone within 14 days of purchasing), I was not too worried and contacted customer service to request a refund. However, they say that they will not be making any refunds because I failed to correctly fill in the form. Is this legal despite there being a whole correspondence in which GreenGeeks confirms that they know that I want to cancel the renewal? And despite me filling in the form several times without it going through? Even communicating about that? This correspondence was within the time allotted to cancel a renewal per GreenGeek's cancellation policy.

  Business Response

  Date: 02/27/2024

  We at GreenGeeks deeply value the feedback and satisfaction of all our customers. I would like to personally address the concerns raised by ***** regarding her subscription renewal and the challenges encountered during the cancellation process.
  
  Firstly,I want to extend our sincerest apologies for any inconvenience and frustration that ***** experienced. After thoroughly reviewing the situation, including all attempts to cancel the subscription and the technical difficulties encountered with our cancellation form, we acknowledged the challenges experienced in the cancellation process.
  
  As a gesture of our commitment to fairness, customer satisfaction, and good faith,we processed the refund of $186.45 on December 18th, 2023.  We understand the importance of a straightforward and reliable cancellation process and regret that this was not *****'s experience.
  
  In response to this incident, we are taking significant steps to ensure our cancellation process is more user-friendly. These improvements are part of our broader initiative to continually enhance our customer support and service quality. GreenGeeks is dedicated to learning from every customer interaction. We believe in transparency, accountability, and constantly improving our services based on customer feedback. *****'s experience has been invaluable in highlighting areas for our improvement, and we are grateful for the opportunity to address and rectify the situation.
  
  We hope this resolution satisfies ***** and is a testament to our dedication to our customers. Should any further questions or additional assistance be needed,we encourage direct contact with our customer success team, who are more than willing to help.
  
  Thank you for bringing this matter to our attention, and once again, we apologize for any inconvenience caused.
  
  Sincerely,
  *********************
  Head of Customer Success **********************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 years of hosting understanding that I was buying an 'unlimited plan'. I understand your 'policy explanation' about what unlimited means, that it doesn't actually mean unlimited, but that is misleading and probably illegal. You have ambiguous language in your policy (no excessive media files). I had many media files on my website already on ************ platform when I payed for 3 years of your service. Then after less than a year of service you complain about me having too many media files and suspend my service.

  Business Response

  Date: 03/01/2024

  We at GreenGeeks appreciate your feedback and the opportunity to address the concerns you've shared regarding your experience.I understand that our previous communications may have left some questions regarding our "unlimited" hosting services. I appreciate this opportunity to clarify the information.
  At GreenGeeks, when we say "unlimited hosting," we aim to provide our customers with the resources needed for normal website operation without the worry of hitting arbitrary limits. This includes disk space, bandwidth, and similar resources essential for your website's day-to-day activities.More info here: ************************************************************************************************
  However, every server, no matter how robust, has physical limits. This reality means we must balance offering generous resources to our customers with maintaining the server's health and performance for everyone. Excessive use of resources, such as disk space for media files or emails, can impact this balance, affecting not just one account but all users on the same server.Our goal is to preemptively address potential issues that could lead to server degradation. This is why we may reach out if we notice excessive usage, not to penalize our customers, but to find solutions that ensure the best performance for all.
  We're committed to transparency and support at every step. If there are specific aspects of your account you'd like to discuss or if you have any questions about our policies and how they apply to your situation, please don't hesitate to reach out.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a website domain. All I needed was the domain to remain in my name, dormant. I paid for three years. A year of maintaining a domain should run less than $15. I have about a dozen domains. Thirty days before it was to expire they send me a notice that they were going to bill me about $450 for hosting a website. It took several emails, and me launching multiple tickets, for them to understand that I do not have a website, and do not need anything more then the yearly maintenance fee to keep ownership of the domain. They then understood and agreed. At that point they said it will only be $17.95. A few days later they deducted from my account $440 plus the $17.95! I contacted them again and they stated I did not notify them I wanted my service changed more than 30 days in advance, pursuant to the contract. So I had to start all over explaining to someone new that I never asked for the service, I dont have a website and would have never asked for the service. There is no way for them to supply the service since there is no website to host. Reading the reviews for this company make me sick. I will start checking BBB ratings more before buying anything.

  Business Response

  Date: 02/29/2024

  We at GreenGeeks deeply value the feedback and satisfaction of all our customers.
  After a comprehensive review of your case, I would like to personally address and clarify the situation regarding your domain and the associated charges.
  First and foremost, I extend our sincerest apologies for the misunderstanding and any confusion, inconvenience, and frustration this situation may have caused you. It appears there was a miscommunication regarding the services purchased. As a web hosting company, we provide hosting services that include a domain name for the 1st year. During renewal, clients need to renew both their hosting services and domain names, which is where the confusion arose.
  Upon further investigation, we acknowledge that the matter has been settled to your satisfaction. This outcome, while resolving the immediate billing concern, is not the experience we want for any of our customers. We are committed to ensuring that all our communications are clear and that our customers have a solid understanding of the services they are receiving and their respective costs.
  To prevent such situations in the future, we are taking proactive steps to review and enhance our communication processes and improving our customer service team's training.
  Please rest assured that we are dedicated to improving our service and support, ensuring clarity and transparency in all our customer interactions. Should you have any further questions or require additional assistance, please do not hesitate to reach out directly to [Direct Contact Information].
  Again, we apologize for any impact this may have had on you. We value your feedback and are committed to using it as a catalyst for improvement across our services.
  Sincerely,
  **********
  Head of Customer Success
  ********************** Web Hosting

   

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of GreenGeeks affiliate partnership program for over 3 years. Promoting their hosting services with all our heart, not thinking twice that a company in existence for over 15 years can keep an affiliate's commission.As long as the sales were below 10, I got paid on time and yes that was good enough to trust the Company will make right decision in any situation.So me and my team decided to double down on our advertising efforts and budgets to upgrade our sales numbers.As soon as sales came in higher numbers, the very first month we got an email of "Account Under Manual Review"Well, I thought - No problem They have always been on time with payments. I was quick to respond with all the proofs, the advertising screenshots, the company profiles and so on.3 days later I got another email saying that account is suspended and we will not receive any pending commissions what is a completely Reckless and unfair decision because we put our sweat and blood not only to put that money in advertising but to speak to clients, to redirect them to GreenGeeks when they have countless hosting options.This one is my opinion and I request BBB to remove this from my complaint but I really felt that our clients are being discriminated against since the people who purchased hosting, most of them, they are not from US.I may be wrong but if you only want customers from US or accept big companies to host their websites before you pay out commissions to affiliates please state this clearly.Despite presenting my 12 year history of work, they never bothered to consult or discuss before unlawfully, unfairly keeping our earned commissions and suspending the account.Attached* is a screenshot of all the registered clients - more details can be provided through a detailed video prooof.

  Business Response

  Date: 02/29/2024

  We at GreenGeeks deeply value the feedback and satisfaction of all our partners and customers. I would like to personally address the concerns raised by the affiliate regarding the suspension of their account.
  The decision to suspend the account was made following a detailed investigation that revealed a pattern not in line with our affiliate program terms and conditions. This action was in strict adherence to our affiliate program's terms and conditions, designed to ensure the integrity and fairness of our program for all participants and the security of our hosting environment.
  We understand this situation has caused significant concern, and for that, we are truly sorry. Our policies regarding affiliate commissions and account management are in place to protect both our affiliates and customers from potential fraud and to maintain a high standard of service.
  We appreciate your understanding.
  Customer Success Team
  ********************** Web Hosting