ComplaintsforChapman Used Cars On Speedway

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sold me a car with a broken transmission and blamed me that I broke it when I drove it off the lot, they sold me a lemon the car did not run and they agreed to repair the transmission and then after the manager Jose lied to me and said I’d be charged the car never ran I never got to use the car the man was very tricky and weird and sold me a broken car and lied the whole time these guys are crooks and should not be in buisness I had to them file bankruptcy after I let them repossess the broken down car I was sold

  Business response

  04/26/2023

  We did replace the clutch. As requested by Ms. ****** ******, there will be no further contact by our business.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Chapman collusion lied to me told mr car fixed three days been staying wipe out super charge ne my insurajce company geico its been 13 days on rental they chapman told ne be another 9 dats before they fox my car promised simplr frnder bender repait take kess three hours fix suspecr defrauding ne my insurance they lied despevtive advertising

  Business response

  01/16/2023

  We received ***** ************* 2019 Honda Passport on January 3rd , at that point we wrote an estimate and ordered parts. We then got an approved estimate from Geico on January 5th at 9:13 am which then we called the customer and let her know that it would be roughly a 9 working day repair. At this point the vehicle has been completed since Thursday the 12th and we have attempted to contact the customer 3 times to let her know her vehicle is completed with no answer or returned call. **** ****** is currently reaching out and will continue to reach out so we can address her concern.
  
  
  

• Initial Complaint

  01/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In the Month of May 21, 2021 we purchase a Chevy Trax 2019 we noticed some issues beforehand, and these have already been taken care of. There was one important issue that we mentioned before about a a week after the purchase that engine noises was detected and the response was that it was normal. Now are facing some engine issues when pumping Gas, the Chevy goes into a stall mode and don's start after 5 minutes or so. We were right about this issue when presented and nothing was done. We do believe that this vehicle has some engine issues and no one wanted to do an thrall check before selling it. Now we are stock with this Lemon. Someone has to know that this was an issue beforehand. Someone didn't do their do diligent on this matter. Now I'm going to go legal against Chapman Auto due to this problem that could be resolved before. Also there was not Car-fax information for this vehicle in which was encounter there was another 2 owners before me and the vehicle has just about 18 Issues by Car-fax Information. All we want is to get this vehicle change for another one paying at least on what we pay now or less. Now we have doing our homework were we trying to get a trade in for this vehicle and they worked on a Kia Optima LX 2015 but with a monthly payment of 519.00$ a month. Also the dealership mentioned that we can only look for a vehicle under the14,500$ with low mileage of 100K , Knowing that my /our credit is on 549 and a little of 500.00$ down. We would like to come up with a solution with Chapman Speedway used car as soon as possible. Thank you

  Business response

  01/12/2022

  **** ****** spoke the Mr. ****** 1/11/2022 and gave him the option to trade the vehicle. Mr. ****** will have the vehicle looked at.

  Customer response

  01/12/2022

  This response form Mr. ****** doesn't meet my requirements. I'm not willing to have this vehicle any longer due to an unsafe issue Reported before hand. All we want is to Chapman Speedway to take this car as a sale back with out any penalties. They can take the car back as a sale. 

  Business response

  01/14/2022

  Mr. ****** agreed to have us pick up the vehicle and check it out regarding his concerns.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a Volkswagon Jetta in May of 2021, and from then until 08/30/2021 I have had to work on the vehicle more often than the last 4 cars I have owned combined. It started off with the shifter knob handle falling off while my wife was driving, a few days after we took possession of the vehicle. I fixed that by tightening the set screws and it hasn't come off since. I have photos that show the 2 other issues I have had, both involving the suspension. After taking the front tires off and inspecting it, the passenger side front lower control arm (or A arm), had 2 of the 3 bolts were extremely loose. the fourth bolt was stripped and the nut was completely missing. I obtained lock washers and a replacement nut from AutoZone and repaired the issue. The knocking still had not stopped I removed the rear tire and the lower bolt that holds the shock to the wheel hub was not attached at all. The shock was dangling free. I repaired this issue as well.

  Business response

  09/09/2021

  Mr. ******* ******* never made us aware of the situation and we we never given the opportunity to rectify the situation.

  Customer response

  09/15/2021

  I made the dealership aware of the issue by email sent to Mr. ***** *****, Mr. **** ******, and Mr. ***** ************ on 08/30/2021, did not receive a response from them at all. I followed up with an email on 09/02 and received a phone call from **** ****** about 3 hours later. I informed Mr. ****** of the issue and he attempted to turn the issue around on me. Stating there was no way they could verify the car left the lot like that, and that it could have been from me driving it. Mr. ****** also stated that I should have brought the vehicle to their shop when I noticed the issue. This would have been yet another inconvenience to me, once I determined what the issue was, I already had the means and knowledge to make repairs myself. Not to mention that once I discovered the issue and determined the vehicle was not safe, I was not going to put it all back together and drive an unsafe vehicle to their shop, to wait who knows how long for them to make repairs.  

  Business response

  09/20/2021

  Mr. ******* ******* did not reach out to us until after he had repaired the vehicle and we were never given the opportunity to inspect or repair the vehicle. We would have sent a tow truck to bring the vehicle to us for inspection. 

  Customer response

  10/08/2021

  Having them send a tow truck to get the vehicle would have been a more disruptive inconvenience to the issue and would have left me without transportation while they made repairs. Repairs would have likely taken the dealership much longer than the repairs took me to complete. Yes they likely would have offered a "Loaner car" but again, I would have had to put my life on hold and go to them to get it.

  The issues were discovered by me one at a time, over several days. Each one individually was not a huge concern at the time of discovery, but it was the cumulative effect of all of them together that caused the safety concern.

  I had investigated the issues and had them exposed at the time, so it was more convenient and prudent for me to make the repairs at the time than to put everything back together, call the dealership and wait for them to send a truck. Who knows how long that would have taken, from several hours, to several days? In the mean time I would not have been able to drive the vehicle and would have been even more inconvenienced. All this over something that should have been caught and repaired during their pre sale inspection, if they even did one. 

  I should not have to be inconvenienced because they sold me an unsafe vehicle. When I did make them aware, all I was seeking at the time was some sort of understanding and maybe even an "I'm sorry this happened" but all I got from them, when they finally responded to me, was complaints that I didn't tell them immediately and let them inconvenience me even more, and then they tried to make it seem like I caused the issue after I took possession of the car. The responses I got made me feel as though they didn't care that they put me and my family in an unsafe vehicle, they had my money so I was no longer a customer just a complainer. 

  I am asking for $10,000 for the time spent and the inconvenience of making the repairs that I should not have had to make, and the stress and concern of realizing that they put my wife and children in danger because they didn't conduct an effective pre sale inspection. 

  I will resolve this issue now for $1000 and an apology. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩