ComplaintsforCheap Title Loans
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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In January of 2021 I purchased a car from Truck Stop. Shortly after, they permanently closed and transferred my loan to Cheap Title Loans. For the last 21 months I've been making monthly payments of $262.56. I noticed in June of 2022 that my payments stopped being reported to Experian, which is the only bureau they report to, in February of 2022. On June 21, 2022 I called Cheap Title Loans to find out why. I was put on hold and then told they would have to call me back. A week went by and they still hadn't contacted me so I asked my father to help. He called Cheap Title Loans on June 27th, 2022 and spoke with the manager. The manager stated that they had switched their computer software in March of 2022 and that they would get in contact with Experian to solve the issues. He asked me to call him back at the end of July of 2022. I called Cheap Title Loans on August 9th, 2022 to make my monthly payment and asked about my previous ones. I spoke with a woman named Beverly who told me they audited Experian and that my payments should now be showing on my credit report. When I stated that they were not, she told me it had to be on Experian's end. It is now September 7th, 2022 and my payments still don't show on my credit report and I still have no answers from cheap Title Loans. I've tried, unsuccessfully, to speak with a representative from Experian. I am a young adult trying to raise my credit so I can succeed in life. I'm reaching out in hopes you can help me solve these issues. If you have any questions please feel free to contact me. I also have proof of these phone calls which I will attach to this complaint. Respectfully, ******* ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.