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Complaint Details
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Initial Complaint
11/20/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
We hired Pioneer Pools to install a saline system summer 2022. We thought everything was good until we noticed it was leaking a couple months later. We had to call 6 times to get them to come look at it and it was supposed to have a year warranty. And now its been 6 months we have been calling them. They say it is a bad unit and they will replace it. However we have called at least once a week for months and they claim not to know who we are and say they never worked on our pool. I have the credit card statement showing who it was.Business response
02/16/2024
Complaint 18443285 has been resolved. The product was submitted for a warranty repair from the manufacturer, Pentair.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.