ComplaintsforVital Health Emporium
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Complaint Details
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Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
On March 20, 2021 I spent $198.70 with Bloom Healthly Keto (White Lion Health, LLC). Once I received the purchase I immediately sent it back as "Return to Sender". It was unopened. When I called them May 18, 2021 I was informed that they couldn't give me my money back because they don't know where the package went to and I didn't follow procedure to return my purchase. I argued and was told a manager would call me in 48 hours. I never heard from anyone. June 8, 2021 I emailed the company and explained my situation and as of today's date, August 30, 2021, I have not heard from anyone. I don't see how they can say they can't tell where it came back to. I want my $198.70 refunded and can't get anywhere with them.Initial Complaint
04/28/2021
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered some pills off a website on 2/27 for a cost of 39.95. Upon receiving them on 3/21, it showed I was charged 198.70. I immediately called them and was informed on how to return them with a returned Merchandise Authorization number and that there would be a 30.00 restock fee. Items were mailed certified return on 3/22. A photo of the bottles were taken before to show that they hadn't been opened. On 4/2 I checked the USPS website and found that the package had arrived but the receiving company requested that it be forwarded to another address which it did. On 4/8 it was signed for. On 4/26 I called them because the money had not been defunded. Was informed that 1 of the bottles had been opened and that it was pasted the 30 day return. 3/22 to 4/8 is 17 days. Then was informed that the 30 days started on the date order was placed. 2/27 to 3/21, 22 days had passed before receiving them.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.