Business ProfileforThe Countertop Factory Southwest LLC

Countertop Factory needs to SOLVE this problem:No way to return calls to them after receiving a message to call them back. The caller leaves no extension number, so you must call back the general number. When you call the general company number, you get a long, long announcement directing you what to do. "if you have an extension number, enter it now...." Well, you don't have an extension. So you begin to try extensions 1 through 5. You don't get a human being answering the phone. There is no receptionist or answering service.While you are waiting on extensions 1 through 5, you get a nonsense message to do one of two things, "leave your number for a return call". If you choose to wait, the auto voice tells you "you are next in queue" leading you to believe you will be answered shortly. You wait...and wait....and keep getting the same message. You realize that there is no queue. It's a lie. You are just waiting. So, you leave your number for them to call you back. No one calls. You are totally forgotten.. This took me 45 minutes trying to return the call that was left for me. I went back at it again, when I received another call from her that I missed. I called the general number back and went through the same routine as above, and hallelujah! got a human voice in accounting, who kindly routed me to the caller's voice mail. The caller was not there. I left a message and waited for her call. I called back awhile later and called the same extension that the human had answered and told her, what happened and that I hadn't heard from the caller as yet. I asked, "why doesn't she leave an extension number?" She replied that the caller doesn't have an extension number. Yet she has a voicemail. Hmmm. These messages were all extremely important and time was of the essence. By the time I was done with my conversation with the human, I was livid.I went to *********** who hired them and my rep made direct contact and together, we began to move the deal forward.