6 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Onezubi
1 star04/13/2023
Had my car towed on February 26th, 2023. After waiting 4 weeks for a diagnosis, ****, my service rep, said the transmission needed to be rebuilt or replaced. He said it would be $6400.00 to replace it or $7200.00 to rebuild it. I told him I prefer to have a new one. The first few ******************* kept me updated every 3 - 5 days, after that I would leave messages or text and sometimes wait a couple of days for a response. **** told me that they were having a hard time finding a new one, but I was still willing to wait. On, approximately March 31, 2023 I stopped by, because **** wasn't returning my call. I also spoke to the parts department and the guy I spoke with didn't have any info that they were looking for a transmission for my car. On April 3, 2023 **** called and said they found a transmission, but it would be $6800.00. I agreed to the price, so they "ordered" it. On April 7, 2023 **** called and told me the transmission was in and my car would be ready no later than Wednesday April 12, 2023. I called **** on that Wednesday and he told me he would check on it. He called back approximately 4 hours later and told me that the transmission never came in. He said that they found it online, ordered it and then it just disappeared. I asked him, again how much to rebuild the the transmission. **** told that the service manager agreed to split the $800.00 extra to rebuild it. My Math: $6400.00 + $400.00 = $6800.00. Their Math: $6800.00 (price of phantom transmission) + $400.00 = $7200.00. So, I chose to have the vehicle towed to a transmission shop, which I probably should have done at first. I still had to pay $304.00 diagnosis fee. Another issue I had was that every time I called the main number for the service department, nobody answered the phone. I will be sure to never go to this dealership again.
Jim Click Ford, Lincoln-Mercury Response
04/17/2023
We have contacted the customer and provided a resolution. The customer is satisfied with the proposed action.Customer Response
04/17/2023
Yes, we have spoken and I was glad that they were cooperative and we came to a satisfactory conclusion.Review from George H
1 star03/04/2023
I purchased a used vehicle from Jim Click Ford, only to realize several months later (with the help of a friend who works at another **** dealer) that the car was used, for ****** miles, as a rental car for the dealership. Jim Click Ford rented my vehicle for ****** miles at their location before selling it to me, and never once did they bother to disclose it was used as a rental. There is absolutely no excuse for this. Absolutely no reason the salespeople did not know this was a rental, considering it was used as a rental at THE EXACT DEALERSHIP for years on end. If I wanted to buy a used rental car, I would have purchased from Enterprise. I did not pay full price for a vehicle to be used and abused for ****** miles as a rental. Even worse, when I asked about the service records for what maintenance had been performed before I purchased the vehicle, almost nothing was done besides cosmetic repairs. Not even the transmission fluid had been changed, and I had to pay out of pocket to do service which should have been done before purchasing the vehicle. The technician AT THE DEALER was surprised when he had heard my car did not receive a transmission fluid flush before my purchase. Every bit of research I do on my car reveals more and more lies and dishonesty with Jim Click Ford.Jim Click Ford, Lincoln-Mercury Response
03/13/2023
We have attempted to contact our customer and have left messages. The used vehicle purchased by our customer was a retail trade-in. We did not acquire this vehicle from a rental company nor did we rent out the vehicle when it was under our ownership. The statement that it was used as a rental at THE EXACT DEALERSHIP is false. We would be happy to review the reconditioning repairs that were performed on the vehicle prior to selling it to our customer. We request that he contact us at ************ to discuss. In the interest of customer satisfaction, we will refund the transmission flush service from our customers last visit.Review from David M
1 star01/17/2023
I had a warning light come on in my 2016 F-150 in late December 2022 and scheduled an appointment on 1/10/23 to have it addressed. When I made the appointment I was told the diagnostics take 2 days. My car stopped running on 12/30/22. The truck was towed to Jim Click Ford on 12/31/22. Prior to towing, I called the service department to ensure they could deal with the problem. I was reassured they could address the problem before my appointment and they were the appropriate location to take my truck because it was the dealership where it had been purchased (new) with an extended warranty. It is now 1/16/23. Initially the service seemed acceptable. I was called on 1/4/23 and was told they believed a sensor was causing the problem. I then had to call numerous times to get an update and did not receive a call back until 1/13/23 when I was told they were still looking into the problem. At that point I wanted to talk to a manager. I left messages with 2 managers, once on 1/14/23 and once on 1/16/23. I have not received a call back from a manager. I finally received a call from the service provider and was told they were now looking into the problem. When I asked if they had been doing anything the past two weeks I was told they had not because there was a parts shortage. I was told they just started looking into my problem today (1/16/23) and they think it is a valve problem. No mention of the potential sensor problem. The parts shortage excuse makes no sense. The parts shortage could not be relevant to my truck because they do not know what parts are broken. If they are short parts needed to repair other vehicles they should have extra technicians available to diagnose my truck's problem. I am not sure what else technicians without parts would be doing. I have had to pay for a rental car the entire time my truck has been sitting in their lot. I am not confident they are working to diagnose the problem or that they will be able to repair my truck.Jim Click Ford, Lincoln-Mercury Response
01/19/2023
Our ****************** has contacted our customer to confirm repairs and provide a courtesy service loaner.Review from Mark M
5 stars11/29/2022
I had an awesome experience with the entire team at Jim Click Ford this evening. ************************* was my salesman, and he was very helpful, understanding and there was no additional pressure in the negotiations for the vehicle. The best experience with a vehicle purchase from a dealership. Thank you ****, thank you Mr. *** and ******************. I also appreciate your patience with me as a buyer.Review from Ron K
1 star09/14/2022
Bought New ********************* 2019. Every time we back this car out of garage, on a slight hill the car ***************** loudly & continuously. This is very loud noise happens every time car is used! The noise is heard in our house & ALL my local neighbors joke sarcastically about the noisy squeal on a daily basis & tell me that's the reason they NEVER buy **** products. Car kept in the garage & only has ***** miles on it now, so it still looks new. It's had every scheduled maintenance per **** recommendations to date. They tried only once to replace the standard brake pads with upgraded pads, but that NEVER fixed the problem. Service Mgr. told me that corporate **** didn't want to upgrade the pads, but he did anyway to NO avail. That's all they have done in 3 years! Jim Click Ford is very OVER-RATED! **** is NOT recognizing that this is a product Defect and could possibly put someone's life at risk. I've talked to the Click Service Mgr. many times about this issue. He called ****'s corporate office who stated it's not a ************ was designed that way. to sound like the wheel or axel is ready to possibly lock-up & fatally injure people in the car due to an undiagnosed failure. I feel **** is letting down its customers. I'm a Senior, don't use the car very much due to the fact that I am concerned of this vehicle failing while I am out using it. I am also a Cancer Ambassador on the National Level since I had high grade cancer 3 times in 5 years! My professional colleagues from the BEST Defense contractor Raytheon, plus, my fellow alumni from ************************* ALWAYS ask why my car makes that dangerous sounding ************** from Click has FIXED IT YET! Why?Please help me since I have MAJOR health concerns due to the history of multiple cancers, especially if it comes back! Every time I call the Jim Click Ford team, I get a song & dance from them with NO Action for 3 years! 3 yr. original warranty expires this month. HELP ME PLEASE!Review from stephen p.
1 star04/16/2022
Was talked into a service agreement I didn't need, The finance guy who worked for Homes ******************** at the automall gave me the wrong time frame for my existing warranty of my 2020 ******* Navigator which I had just purchased.. Gave me a quote and every time I said no, he kept lowering the price.. We finally agreed to $1600 dollars. After reading all the fine print I decided to conceal my contract the next day and e mailed him the same day/ Didn't hear back from him so I asked him to send me a verification response that he received the cancellation e mail notice,, After 3 days and another e mail I finally get a response.. I was always polite.. After about 1 month, I e mailed him again about how long would it take to get my refund, answer about 4-5 weeks.. After about 7 weeks, I asked to to make sure all the paper work had been filed, Now it was 4-6 weeks He finally got the check on April 5th which took about 2 months. He ask me if I wanted to pick up the check or mail it, since it's about 1 hr drive each way I asked him to mail it.. I sent him 3 mails on April 5, including my home address and even to send a tracking number, since by this time I did not trust this guy. HERE IS HOW DISHONEST THESE DEALERS ARE When he notified me about the check I called the **************** just to ask the time frame as to how long does it take for a refund. There answer, The cancellation notice as dated February 9, 2022 but it was not received until April 4, 2022. He received the check on April 5th.. After waiting for the check for about 9 days I emailed him again, his response was you didn't tell me to mail it to you despite emailing him 3 times. I kept all the emails. I called 2 store manages who told me they would look into this, never heard back from either one.. You have to nuts to do business this this dealership... I have spoken to attorneys about this as well regarding punitive damages.. Lies lies lies. I am done with *** Click.. .
Customer Review Rating
1.67/5stars
Average of 6 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.