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Business Profile

Health and Wellness

Radiology, Ltd., PLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Radiology, Ltd., PLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiology, Ltd., PLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a patient of Radiology *** for years. They have always honored their obligation to bill my insurance providers in the past. Today I received a bill for a PET scan and they did not bill my insurance providers. The contact number they provided has been disabled. Both of these actions are breaches of contract. The amount demanded by email was a $295.47 amount from services last November. That amount was promptly paid in full on May 22, 2025. This is now the 4th time they have harassed me for the already payment made. I previously complained and was told that it would stop. When I looked at the invoice behind today's demand, it showed my May 22nd payment but invoiced me for the full amount of the services provided in May. Apparently their billing services and phone system are not operating properly. I need your assistance in contacting them to correct their breach of contract.

      Business Response

      Date: 06/30/2025

      Radiology **** is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient. Thank you.

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2 separate recent occasions the company quoted me a price for a service that had a specific cpt code attached. I then received a large bill. They stated that there were separate charges for the imaging and then the doctor *** read the imaging, which I understand. The part I dont understand is that I dont have a choice in which doctor reads my imaging so how can some cost more than others. Anyway, I get this large bill and start to make payments on it and they never post my payments. Ive had to call-in multiple times to get my billing resolved. Each time I make a call it takes 25 minutes over the phone for them to find the payment I made but not before telling me that they see no payment or multiple different amount payments that arent accurate. They tell me that my payments arent posted to my account. They make me send in proof of my payment. I then get sent another past due bill that doesnt show I made any payments. If a company send you a link to pay and then you pay why do you have to submit proof that you paid? I sent them their own confirmation, but they want my bank statement. Id get if this happened once but this has been on two occasions and it never seems to get resolved. I never get a phone call or email back. I just keep getting a bill in the mail thats incorrect. I do believe they are trying to charge more to the customers by now splitting up each ********************** test into two billing parts. Its been difficult that I cant reach somebody locally to speak to you about this The customer service for billing doesnt know whats going on in their own system. When I asked them what amount they say I paid sometimes I will get three different answers before finally stating the amount and then asking me to send proof. Do I really owe this amount? I just want this resolved and I will never again use their services.

      Business Response

      Date: 04/29/2025

      Radiology **** is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient. Thank you.

      Customer Answer

      Date: 04/30/2025

      someone could reach out to me from the company to get this resolved. Saying they cant address this because of some formality is ridiculous.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2 separate recent occasions (in the last 2 months) the company quoted me a price for a service that had a specific cpt code attached. I asked if this price was the final price when I paid at the time of service. In the first instance the provider advised that I was being charged additionally for the X-rays because additional views were taken. In the second instance, I asked twice if the quoted price was for a unilateral diagnostic mammogram and ultrasound and was told yes, this was the final price. A week later, I received a bill for another $215 for the same service. I believe that the company is engaging in fraudulent billing.

      Business Response

      Date: 02/03/2025

      Radiology Ltd. is committed to our patients’ privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient.  Thank you.

      Customer Answer

      Date: 02/05/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22875820, and find that this resolution would be satisfactory to me.  The business has contacted me personally and resolved the matter to my satisfaction, and I consider this complaint resolved.



      Regards,



      Alicia Wilbur



       

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid all my co payments either at pre registration or at time of service both in person and online. Continue to get notifications and bills saying I owe money. I have called and gone in person and provided proof of payment at last attempt to get billing department to call with no response. I paid and would like this company to quit billing me after payment from both insurance and copay has been made.

      Business Response

      Date: 12/19/2024

      Radiology Ltd. is committed to our patients’ privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient. Patients are also encouraged to call the billing department and may request to speak to a patient experience supervisor. Thank you.

      Customer Answer

      Date: 12/26/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22692139, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      Andrea Santos



       

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue began when I was quoted one amount for services, then billed a higher amount.
      Then, between May 2024 to current, Radiology Ltd has not been updating my account balance when I make payments, and has been unable to tell me the correct balance when I call. Responses have ranged from telling me I have never made a payment and am in collections to telling me I have no balance due at this time.

      As a result I have made multiple calls where I am given different information each call with no assurance of the correct information.

      Between June and July of 2024 Radiology Ltd locked me out of my online account and after multiple calls and emails, finally admitted that they had incorrectly assigned my account to someone else.

      On July 12 I sent what should have been a final payment.
      According to my bank, Radiology received my payment July 19, however it is now mid September and they have still not processed the payment.

      After multiple calls, messages and emails almost weekly since July, Radiology billing called me to today and asked me what I was going to do about the July 12 check.
      They need to be telling me what they are going to do about the July 12 check that they lost.

      On August 21, a representative gave me incorrect contact information to representatives this three times, please pull the call. It was intentional. You don’t misspell your own name three times, and if you do, then you have no business handling financial accounts.

      Today Sept 20, a representative called me with incorrect information demanding I tell them what was happening with the July 12 check.

      He then refused to connect me to someone who was more up to date on the issue and told me it was “unfortunate” that did not know and hung up on me.

      It is unbelievable how disorganized and unprofessional their billing department is.
      I should not have to work this hard to pay them.

      Business Response

      Date: 09/18/2024

      Radiology Ltd. is committed to our patients’ privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern related to billing is addressed directly with the patient. Patients are also encouraged to call the billing department and may request to speak to a patient experience supervisor. Thank you.

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business incorrectly billed my health insurance and was denied for an error on their part. They turned this balance to patient responsibility and failed to inform me as the patient. The balance was turned over to a collection agency improperly for a balance I am not responsible of. I have tried several times to contact a supervisor or a person that has the ability to return this balance from collections and have not received a call or any form of communication from them. This is an unethical business practice and their billing and collection practices need to be properly reviewed. I have spoken with several representatives (Sunny and Sam), and both stated this was escalated to their supervisor (Anne T.) which has failed to return a call back. I was told I needed to wait 24-48 hours for a call back and it has been over 3 business days. This balance is still incorrectly placed in collections and affecting my credit, when this was a mistake on the billing office and billing procedure. They billed my insurance twice for the same procedure and was denied once for this reason. This should have never been patient responsibility as the error was on their billing part and I never received a statement or a call regarding this balance. It is my opinion this business was trying to obtain more payment from the insurance and when this was denied they turned the balance to the patient to obtain payment they have already received. In the best case scenario, this seems to be a case of insurance fraud and collection fraud by selling a balance that should have never existed to a collection agency. I have confirmed with my health insurance the procedure was paid according to the contract amount and any other balance is not patient responsibility. It is clear from the complaints regarding this business that they have a tendency to not respond to billing issues with a standard response to all complaints.

      Business Response

      Date: 06/04/2024

      Radiology Ltd. is committed to our patients’ privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient. Thank you.

    • Initial Complaint

      Date:05/22/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 20, 2024 I had my annual mammogram which should have been completely covered by my main insurance. On May 17, I received an email from Radiology Ltd. which states that I owe a balance of $857.24. That's after billing both my main insurance and my secondary. After looking online at the claim today, May 22, 2024, I called my main insurance company. The claim states, as well as the agent I spoke to on the phone, that someone who was out of network for my insurance was provided to me to perform my mammogram. Of all the mammographers who are in network, they give me one of the handful that is out of network.

      Business Response

      Date: 06/04/2024

      Radiology Ltd. is committed to our patients’ privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient. Thank you.

      Customer Answer

      Date: 06/11/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21748422, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      Denise Edwards



       

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a procedure done with Radiology Ltd (La Cholla location), which was pre-authorized by my insurance and a much-communicated and documented rate of a $300 copay. I ended up with a $2700 bill after the procedure.

      I reached out to my insurance company who 1) confirmed it was a covered service at the $300 copay level 2) confirmed they had pre-authorized this claim and 3) paid their portion (I saw this on the bill). They explained that what needed to happen was for Rad Ltd to "adjust" the bill per their contract with the insurance -- an agent then reached out to a Rad Ltd agent (confirmation Louis 4 04 2024 which wasn't a number so much as the date, but that's what they gave me). Louis told my insurance that Rad Ltd had used the wrong Provider ID, and that they'd review and correct.

      I continued to receive billing emails and texts with the $2700 balance. I called Rad Ltd two weeks later and was told that the review wasn't complete but that it would be within the week (3 more business days, spec). More weeks passed. I called today and was told in the same call that the review was and wasn't completed, but that either way the agent saw a missing adjustment and would request his supervisor make that adjustment, and was promised it wouldn't go to collections. I asked for this in writing, and was refused. I asked for any kind of documentation or to speak to a supervisor who could provide documentation of this request, and was refused and then hung up on.

      I see many reviews of this business showing collections activity long after an agent promised to, or even did, refund or fix an error (an obvious trend in their billing department), so I am deeply concerned I don't have any documentation of their attempts to resolve this, and only have bill after bill stating $2700 due despite my insurance guaranteeing the procedure and the (paid by both them and I) cost.

      Business Response

      Date: 05/14/2024

      Radiology Ltd. is committed to our patients’ privacy and to
      complying with all applicable law pertaining to patient privacy, including the
      Health Insurance Portability and Accountability Act (HIPAA).  As a result,
      we are not able to specifically address the Complaint in this public
      forum.  While we cannot comment directly on patient communications or
      care, please know that any patient concern is addressed directly with the
      patient.  Thank you.

      Customer Answer

      Date: 05/14/2024

      No communications or efforts have been made to reach out nor resolve the issue, so this response means and solves nothing (and is also untruthful). I still have a $2700 balance. 

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hospital and Emergency Room stay September 2022. Many bills. Radiology Limited
      provided services. Every single provider was able to bill both myself and insurance
      provider EXCEPT Radiology Limited. Radiology Limited sent bills to former address
      (13 years past), and billed wrong insurance company (old insurance company)
      Instead of trying to contact myself in any way (phone, check address, contact hospital
      etc.), Radiology Limited instead sent the bill directly to collections, when there was no
      way I nor my insurance company could know about the bill and/or services.

      As mentioned before, all other providers were able to be paid and correctly billed both
      myself and the insurance company with no problems. In November 2023, by chance,
      I looked at my credit report, where I found the derogatory credit collections and contacted Radiology Limited, both by email and website with no response. I then
      called where they admitted to the mistake.

      I supplied the correct insurance
      information, contact information, and address where they were able to submit the
      original claim to the insurance company. However: The derogatory marks remain on
      my report even though I have called multiple times. They clearly are not removing
      information that was not only unfair, but improper due to the billing departments
      laziness. They claim it is removed but after two months and multiple contacts, derogatory remarks on credit report remain.

      Business Response

      Date: 01/11/2024

      Radiology Ltd. is committed to
      our patients’ privacy and to complying with all applicable laws pertaining to
      patient privacy, including the Health Insurance Portability and Accountability
      Act (HIPAA).  As a result, we are not able to specifically address the
      complaint in this public forum.  While we cannot comment directly on
      patient communications or care, please know that any patient concerns are
      managed directly with the patient.  Thank you.

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RUN, do not walk. This company is the most dishonest I have ever dealt with and I cannot get anyone to listen to me. I received a mammogram and bone density test for preventive purposes on March 3, 2023. My insurance, United Health, paid on the claim in July (though not covering total cost) and sent me a letter saying I should not be responsible for any additional cost because it falls under "preventive care and the law that covers that." ( I have no co-pays or deductible.) Despite sending copies of the insurance paperwork to Radiology LTD, they continue to bill me $900 for 10 months! I have begged for a billing supervisor to speak with me and I call nearly everyday with NO help at all. The worst part, their notes say a supervisor called me Nov 4 BUT my cell phone has no record of the call. They are complete liars. I am sure they will try to send this to collections and there is no recourse for me. They are violating the law by trying to charge me for what insurance did not cover. Their customer service is not even in the United States! Radiology LTD is dishonest and despicable. I even called their "patient advocate" and you guessed it, NO RESPONSE. My next stop is the AZ Attorney General.

      Business Response

      Date: 12/01/2023

      Radiology Ltd. is committed to
      our patients’ privacy and to complying with all applicable laws pertaining to
      patient privacy, including the Health Insurance Portability and Accountability
      Act (HIPAA).  As a result, we are not able to specifically address the
      complaint in this public forum.  While we cannot comment directly on
      patient communications or care, please know that any patient concerns are
      managed directly with the patient.  Thank you.

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