ComplaintsforThe Fairfax Companies, LLC
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been harassed several times at this landfill. The Employee name is *******. I have complained 2x with the manager on property. This guy is harassing me and my employees every time I use your service. I’m very well aware of the fact that no trash is allowed but this guy chooses to pick on us and threaten me every time that he is going to ban me from using the facility. I have 3 witnesses to this last incident that happened today. He was very un professional and threatened to kick my ass. He told me I will be harassed for life every time I come to the dump if he doesn’t succeed at having my company banned. This has gotten out of control, I’m willing to go as far as it takes to have this guy stopped from these harassment episodes. I have already spoken to Tod his supervisor and nothing happened. I followed all the rules every time I use this landfill but we are clearly being picked on. He’s upset because 2 formal employees quit and came to work for me and every since then my employee and I are getting singled out and harassed. I have been a customer for over 12 years and I don’t think the owner of this place would be happy to know what this employee is doing. I’m a professional licensed contractor and this guys behavior is not except-able in any work place. I would like to know what will be done because myself and a few of my employees feel threatened by this person every time we pull in this place.Business response
09/01/2022
This Customer comes into our facility and violates our rules and policies every time. ******* is not rude or impolite. ******* is firm and has never threatened anyone. This Customer, who is on camera every time he is at our facility, has has been filmed bringing restricted waste into the Speedway facility. Almost every time he violates our rules and policies by attempting to hide prohibited and hazardous waste materials under other acceptable materials. ******* has been instructed to monitor and check this Customer's loads thoroughly. The Customer becomes irate and becomes abusive and threatens our employees when asked to follow our policies and procedures. Upper management has spoken to him several times about his behavior and each time he denies doing what our employees and cameras observe.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.