ComplaintsforBig Sky Collision Centers

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent my Toyota Tundra to Big Sky to fix a door that did not open.. They had the truck for 2 weeks.. I was told the truck was ready 2/27/23. I was dropped off, paid for the repairs, and waited for my truck.. I waited and waited, different people kept going in and out, making small talk.. At that time I was suspecting there was something wrong..Finally one of the guys just told me what was going on.. It turns out they had broken the master switch for my windows, and mirrors… The Windows and mirrors were working fine when the truck was dropped off… . I asked why didn’t they just tell me to begin with? No real answer, and they did not have the part to fix it.. By this time it had been a substantial amount of time I was waiting.. I told them stop playing games, give my truck so I can leave, order the parts they need, and I’ll bring the truck back for them to fix it. I was told they would have the part overnighted, and they would call me.. My truck is still not fixed, and I have been told many excuses. The part was not overnighted, as they said it would be, and according to them, it’s the wrong part, and the new one would not in until 3/10/23. I feel this is another game, and they are not making their best effort to make good on their mistake..

  Business response

  07/26/2023

  Switch was not broken, vehicle had bad ground wire. Issue resolved.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my Truck into Big Sky for a collision repair. I asked them about installing an off-road bumpers and grill. I was informed to purchase those Items and have them delivered to Big Sky. I waited until they were paid by the insurance company and parts ordered prior to bringing truck in for repair. I dropped my truck off November 14, 2022. The grill was delivered to their shop on November 23, 2022, they also received the 2nd check from the insurance company for a total of over $10,000. some of which is due back to me because I paid for front and rear bumper and a grill. After starting the work and installing bumpers and grill they keep running into complications and start telling me that they don't really know how to install aftermarket parts. I called an off-road place to get information to help them install the grill, which once the two plastic pieces were separated. the grill went in place without any modifications. once the grill and bumpers. They can't seem to finish the job. I get excuses, missing parts that need to be ordered and they even blame me for ordering aftermarket parts. They won't give me a estimated complete date. It was surprissing to me, because the employees are very friendly and knowledgeable. The problem is the Owner of the shop doesn't seem to have any understanding on how to manage the work-load and doesn't seem to have the integrity to follow through on what he has committed to do. There is not any accountability in providing me a schedule or communication on delays. This is a case of my truck repair being completely mis managed. It is costing me in rental car fees. I can't even plan for how long I need a rental car or how to work this in my busy schedule. This is adding to the stress and frustration not having my truck. Typically, at other places someone gives me status and estimates to complete and report delays so I can plan for them. The Owner implied that I was stupid and wouldn't understand a body shop because I am an Engineer.

  Business response

  07/26/2023

  Their were aftermarket fit and finish issues, customer gave permission to trim aftermarket parts and refinish. Issue resolved.

  Customer response

  07/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18867630, and find that this resolution would be satisfactory to me. Xavier did make extra effort to complete The project and make sure everything was satisfactory. My truck was completed a couple of weeks after making this complaint. The Issue has been resolved.
  
  Regards,
  
  Wiliam Wolf
  
   
  

• Initial Complaint

  03/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The repair shop did work above what was authorized by State Farm. They are now holding the car for payment above the estimate. They will not release the car to me unless we pay them a balance out of pocket. Or if State Farm pays more. I went into the situation in good faith, fully insured with State Farm. I was told the repair would take 2 weeks. It has been 9 weeks. My car is now, finally, repaired, but being held hostage.

  Business response

  07/26/2023

  The vehicle had hidden damages related to the claim, the Insurance carrier short paid the claim. Repairs were performed as directed by the manufacture. Customer agreed to paid the difference. Issued resolve.  

  Customer response

  07/31/2023

  Absolutely the worst experience of my life. I can’t believe they could keep my car from me for 4 months on a repair that should have taken 1-2 weeks. While they were in  dispute with the insurance company. My insurance company stated their costs were unreasonable. I had no recourse. 

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