Business ProfileforSignature Heating and Cooling

Jeremy Nora come to perform the, first of the two yearly visits. However, he could not answer any questions that I had about the thermostats. As you can see in the attached documents, Jeremy did nothing yesterday, I knew when he took the picture of the thermostats that he had NO knowledge of how to put these unit in the Maintenance mode and how to read the numbers that the systems provide in the maintenance mode. At the end of the day, he didn’t know how to put them back into the mode they were in when he arrived. Normal visits, by somebody that know what they are during, take around 4 to 5 hours for moth systems. Jeremy, was here just over an hour. All he did was take pictures, he didn’t have any filters, he didn’t check any of the wiring too verify it is tight, he didn’t vacuum or check the R410 levels. You can see that he didn’t even take the same pictures on both systems. He didn’t even take the filters out to see how dirty they are. He just took a picture of the date installed. When he told me that he didn’t have the filters, I told him to refund my $ 350. He called the office and told me that somebody from the office would deliver the filter to me by the end of the day. That never happened. I am writing this on May 5th at 11:05 AM, so they have had 24 hours to get the filters here, and so far they have made no attempt to deliver them. Because Jeremy, didn’t know how to perform the summer service and he didn’t have the filters, I now have to hire somebody else that actually know how these system work and can perform the actual service required to verify the R410 levels. What I want you to know is that Signature Heating and Cooling is not doing the job that they contracted to do. Since I now have to hire somebody else, I want a full refund of the $ 350.00 charged me last November. See attached documents from both the November 9th and May 5, 2023 service invoices.