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Business Profile

Air Compressors

Industrial Now, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Compressors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/22 I called Compressor Now to check on availability of a Rolair compressor I wanted. Christian emailed me back saying the unit was in stock. I went online and placed the order, paying in full by credit card. Order # 45274010.
    They gave me no shipping info or follow up of any kind, only an order confirmation. The compressor arrived damaged on 6/8 so I refused shipment. I contacted Compressor Now about the refused shipment and asked them to send a replacement as soon as possible because I needed the compressor. Despite multiple requests for shipment/tracking info they have provided nothing but promises. I see online they no longer list Rolair brand compressors. I needed the compressor 2 months ago after my other one failed. If they can’t have a working compressor that I paid for delivered then they should return my money in full.

    Business Response

    Date: 07/03/2023

    We are not responding customer has sent the exact same items to AZ attorney general, google, bing and I assume more that we haven't seen yet. 

    Customer Answer

    Date: 07/05/2023

    To Whom It May Concern:

    After filing my complaint about Compressors Now with the Tucson BBB, complaint #20268526, the company contacted me and told me a refund has been issued. As far as I'm concerned you can consider my complaint resolved. Thanks.

    James ONeal

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from Compressor now back on November 11, 2022. Never heard anything further other than an email confirmation that my order was received. I called the first part of December to ask about my order and received an email shortly after stating estimated ship date was December 6. I finally received this part December 23. This was my first experience with Compressor One, helpful during the order process, just took time to get the part I needed.
    A few weeks later I find that I need another part, So I placed an order on Jan 16, 2023. within a half hour I received a voicemail from ******* regarding my order and she gave me call back information. I called her back and she informed me that it appeared the part I ordered was going to be several weeks out yet, She said I could look around for one elsewhere if I needed it faster and could always cancel the order. After my first experience I thought this was nice that they informed me this time. So I ordered the part from another business on Jan 17, 2023. At this point I tried to call ******* back at compressor now, but her extension went straight to voicemail. I left a message stating the situation and that I found the part elsewhere and that I wanted to cancel my order... I never heard anything back . On The afternoon of Jan 18 I called and talked to a parts guy at Compressor now to verify ******* received my voicemail. He looked up my order number and said yeah there is a note attached to cancel the order, but said they had to wait until the supplier showed the part was available, then they would cancel it and refund my money. Then a week after on Jan 25 I get a notice emailed that my order has shipped with a tracking number, so I called Compressor now again and talked to someone in parts about it and they said we can't cancel it because the manifest was already processed. He stated the best I could do is reject the package from ups, but I am not home during delivery . I have supporting emails if needed also.

    Business Response

    Date: 01/31/2023

    Customer will receive a refund once merchandise is received by the manufacturer, was given UPS account to ship back.

Industrial Now, LLC is NOT a BBB Accredited Business.

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