Complaints

This profile includes complaints for Renewal by Andersen of Arizona's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Renewal by Andersen of Arizona

  2401 W 1st St Tempe, AZ 85281-2329

  
• 

  Renewal By Anderson Replacement Windows & Patio Door Installation

  3785 E 34th St Tucson, AZ 85713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewal by ******** Arizona was contacted by myself July 3rd last year about a crack where the door step lock is located. I was told someone would be in touch to repair. That never happened. I resubmitted my photos, again no response from the company.

  

  Business Response

  Date: 07/14/2025

  This has been filed under the wrong company. This is Renewal by Andersen of Oregon and the client lives in Arizona. Please remove from our BBB account. Thank you!

  

  Business Response

  Date: 07/17/2025

  We initially reached out on 12/30/24 to schedule, but were informed at that time that you were not interested. We left a voicemail today (7/17/25). We apologize if there was any misunderstanding or inconvenience. Please let us know a convenient time to reach you so we can get this corrected. Thank you.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an estimate for 6 windows and 3 slider/doors for our house remodel. The estimator showed us pictures of warped VINYL window frames and we stated we did NOT want vinyl. He claimed that Renewal by Andersen (RBA) product called FIBREX was NOT VINYL. He claimed their product was "the best" in the business and had NO problems. So we accepted the estimate and paid a deposit $13,303.00. The estimator told us it would take 3-4 months and the company would manufacture our windows closer to that time- mid June or July. The measuring guy came out on 3/18/2025 and he said it would take 2-3 months and manufacture would be close to that time- mid- May to June. We researched more on *** and found FIBREX is 80% vinyl- so we were lied to. Also saw problems had been found with their frames ****** on the lower window sill. We filed the cancellation 2 days 3/20/25 after the measuring, and sent texts to the estimator, measurer, and company. We talked to the estimator and he claimed our windows were already done. We know that was a lie from what he and the measurer had said before on timing. We never heard from the company and now the estimator says we need to talk to a "leader". We left a phone message and have heard nothing. We want our deposit back because the product was misrepresented as NON-VINYL, which is NOT true.

  

  Business Response

  Date: 04/03/2025

  We've made contact with the customer and a resolution has been identified.

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago I spoke with someone trying to sell windows, they had rung my doorbell. I ultimately told them I was not interested in buying anything. They than began calling me every day, sometimes 3-4 times a day and ringing my bell 3 times a week. I have told them to stop contacting me and they continued. Eventually I believe I was able to block all their numbers but after 2 years they continue to ring my bell on a weekly basis. Sometimes late at night. And multiple times with 4+ associates (again late at night). I have put up no soliciting sights (which are enforceable in the state of **), one right above my doorbell, but the harassment continues. If this harassment and intimidation does not cease immediately I will be contacting the police.

  

  Business Response

  Date: 02/24/2025

  Is this complaint related to Renewal by Andersen? Additional details would be helpful like names of representatives that are contacting you, phone number(s) they are calling you from, etc. It was mentioned that some instances of knocking on the door were late at night. Our canvassing teams do not knock doors late into the evening. We would love to be helpful, but need more information to determine if this is in fact related to our company.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Renewal By Andersen window began leaking in July 2024. We noticed when the wall became soft and the baseboard began to bow. We contacted Renewal By Andersen in August 2024. Initially they sent out a sale ***resentative, not a person to assess the damage. On September 17, a worker was finally sent to assess the situation. The worker did identify that the window was in fact leaking. He left stating that he would send the necessary paperwork to corporate to verify warranty, etc. We have been waiting now and still the issue has not been resolved. No one will give a direct phone number to "corporate" or an email. Whenever we try to contact through the website, a sales *** calls and we go through a phone tree to finally get to a person that says they will "look into it." The answer is always that the paperwork has been filed and they are waiting on corporate. We would like this matter resolved. Is it under warranty? Who will fix the damage and the window? What is the timeline? We have not been able to get any answers. We have not had email contact since October 10, 2024.

  

  Business Response

  Date: 02/10/2025

  Our team has explained to the customer why their claim was denied - We did not do the work on this project, and the customer has been given direction that the original contractor is who they need to work with in addressing their concerns. 

  Customer Answer

  Date: 02/10/2025

  We were never informed that our claim was denied. The window clearly says "Renewal By Andersen" How are WE to contact the people that were contracted by their company to remedy the issue? 

  

  Business Response

  Date: 02/10/2025

  The contractor that originally did the work was not contracted by us - they were a separate and distinct entity from ours. That contractor is ********** remodeling and their info should be on the ** ***'s website. 

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. In the future, written communication from Renewal by ******** could eliminate confusion and wait times, as well as involving the BBB.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023, Andersen windows and sliding glass doors were installed throughout our home. By January, water began seeping under the dining rooms sliding glass door, warping the wood floor and causing visible moisture on the door frame. Andersen sent two **********s who, due to cold weather, claimed they couldnt perform a leak test. They visually inspected the door and said everything looked fine. To address potential issues on our end, we hired a stucco repair company and a mold remediation service to investigate moisture around the door. After confirming there were no leaks from the wall, we reached out to Andersen again. A second ********** could not identify the leak's source, even after testing. Our contractor independently confirmed the door frame was leaking. Finally, Andersen sent a ********** from Phoenix who identified a hole in the outside sill, allowing water to collect with rainfall. Then Andersen sent a three-person team who dismissed the Phoenix **********s diagnosis and argued it was likely a stucco issue. Unbelievably bad customer service. They called me the next day to tell me that after they sent the photos to corporate it was determined both door frames needed to be replaced By late October, we still hadnt heard back from Andersen. After I reached out again, I learned the doors had arrived, but the agent needed additional confirmation for installation and promised to call back. I have yet to receive a follow-up, and that was 4 days ago. This process has been marked by conflicting diagnoses, delayed responses, and a lack of consistent communication, all of which have prolonged the water damage to our home. We request that Andersen urgently complete the necessary repairs on the downstairs door without further delay.

  

  Business Response

  Date: 11/15/2024

  Our team has been in constant communication with this customer. At this point, they are in fact scheduled for December 20th. While we have both door frames ready to be replaced, in a previous conversation with the customer, she refused to have the master bedroom door frame replaced. We will still be ready with both door frames for the appointment in December.

  Customer Answer

  Date: 11/15/2024

  After significant delays and multiple attempts to get a response, it took filing this complaint for the company to finally schedule the installation, now set for December 20th.

  Andersen Windows claim that they have been in "constant contact" with us is both inaccurate and incredibly frustrating, given the lack of timely updates or meaningful communication throughout this process.

  Additionally, they have yet to address a critical issue: the damage to our wood flooring caused by the leak. Despite repeated inquiries, we still have no confirmation or information about whether they will take responsibility for repairing or replacing the damaged floor boards.

  I am requesting that Andersen Windows provide a clear response to the issue of the flooring.

  

  Business Response

  Date: 01/20/2025

  We visited the customer on 12/20 and have addressed her concern related to flooring. We have one follow up appointment for a small service scheduled in March. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May We signed a contract with Renewal by Andersen. They committed to giving us a superior product that would be significantly better and more energy efficient and secure. We put down a lot of money and were told the installation would be Thanksgiving at the latest. I tried contacting them to get my install date many frustrating times. In March they finally installed. They windows were incorrect sizes that breathed and whistled bring in dirt and outside air, you can stick a credit card through the windows to the outside, the door handle plates were crooked and looked unprofessional doors leaked but were fixed after multiplevisits and appointments set over and over again. They have been contacted and out leaving the issues unresolved still 5 months to date. It's been inconvenient, time consuming, frustrating, and still the issues remain with still no date to be fixed. We were told at least four visits by *** that the window needed to be replaced correct size put in but visit after visits it's adjusted, the windows leaked bad they were to have correct size flashing installed but tech only caulked the window which is not advised. We seek them to properly fix these issues.

  

  Business Response

  Date: 11/19/2024

  Our team made contact with the customer today and established next steps to have their concerns addressed. 

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchased 29k of windows in march of 2019 , they have to replace the coils ( outside window trim ) three times & the 2 windows facing the west sun are literally disintegrating , I am worried that when the warranty expires , i will have ongoing issues , I would like a refund so I can purchase windows that will last , I reached out to customer service for a call from a district manager , my call is obviously not important , nobody called me !

  

  Business Response

  Date: 10/23/2024

  Our team conducted a site visit yesterday to assess the customer's concerns. During that visit, we identified a path forward and will be working with the customer on scheduling once products arrive. 

  Customer Answer

  Date: 10/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:08/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two picture windows and a French door from renewal by Andersen. Lead time was 6 months, and around 6 months after committing to our project, the installation crew arrives. The windows are perfect, however, the French door has been a nightmare. We ordered a left inswing door, and the installation crew arrived with a right inswing door. Due to the error of the inswing French doors, our screen door could not be installed as the screen was correctly active on the left side. We waited 3 MONTHS for the arrival of the correct left inswing door. A week ago, we finally got the correct door installed. But they did not install our screen doors as they forgot to add that to the work order (after numerous conversations stating that the screens would be installed), and the center beam for the left inswing doors was not ordered. I was told by the installation crew that the problem would be rectified within three days... And that everything would be on rush order. I did not hear anything from Andersen following the departure of the installation crew. I am now stuck with a door that doesn't close all the way, I cannot lock said door, and since the center beam is flipped upside down to accommodate my left inswing door, the installation is wobbly and displays extremely poor craftsmanship. I am beyond livid with the service I received by this company, I demand the completion of this job. I was kind when the first mishap occured, I sat patiently and waited. But a second time messing up on the same exact job? I am far too disappointed to sit patiently. I want my door installed and operating correctly. The safety of my family is jeopardized with a defective door, and the heat coming around the door is going to increase my electricity bill.

  

  Business Response

  Date: 08/21/2024

  We have an appointment set up with the customer on 8/27 to address their service concerns, with one additional appointment to follow after part delivery. 

  Customer Answer

  Date: 08/21/2024

  
  Better Business Bureau:
  
  At this time, the business offered a solution that I've found to be satisfactory. I consider this complaint resolved.

  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewal By Andersen of AZ
  *************
  TEMPE AZ 85281

  Customer Answer

  Date: 08/13/2024

  I purchased windows from Renewal by ******** Windows of ******* in the summer of ************************* September of 2023. There salesman **** out of the ************* had explained their 20 year warranty as covering everything. He even used a bird strike as a reference because I had dust imprints of neighborhood doves on my old windows. Two weeks ago my window was broke by a rock from yard maintenance. When calling the warranty department they state the warranty only covers manufacturer defects. If it's only defects, why do you make it good for 20 years only. No one can explain that to me. I ended up coming out of pocket $2500 to repair the window. **** the salesman finally called me back and is standing by his claim that his interpretation of the warranty covers everything. So either their salesman are intentionally lying to customers or the service department is scamming customers. Corporate has yet to return my calls.

  

  Business Response

  Date: 08/19/2024

  Customer has been contacted and resolution identified. 

  Customer Answer

  Date: 08/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The install appearance of the exterior door was not fully explained to me or planned by the installer in advance so that decisions could be made. The threshold now presents a safety concern because the install is not as the salesperson explained. The contractor refuses to correct unless I pay more money.

  

  Business Response

  Date: 08/19/2024

  Our team made another visit to the customer's home and service is now complete. 

  Customer Answer

  Date: 08/19/2024

  Renewal by ******** did return to install the trim inside the doors. They never addressed the safety issue of the threshold. I signed off on the project because Renewal by ******** informed me that to correct the safety issue, I would have to pay additional money which I cannot do. I couldn't continue to allow an unsafe situation at the entrance to the home. My husband and I did the best we could with the unsafe condition that Renewal by ******** refused to correct. We remain unsatisfied with the installation of the south entry door threshold. 

  

  Business Response

  Date: 08/23/2024

  We have identified a resolution and have called and left a voicemail for the customer. We're waiting to hear back from them to establish next steps.