ComplaintsforEveryday Auto Parts
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Complaint Details
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Initial Complaint
11/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/8/2022 I placed an online order for a set of headlights for my **** ***** Element. Upon receiving and unboxing my order on 11/11/2022, I noticed one of the headlights had a broken mounting bracket with the broken piece lying at the bottom of the box. I filled out the form on their website for an exchange and sent multiple emails and voicemails requesting an exchange with no response. I paid a total of ****** and am seeking simply to have the damaged headlight exchanged.Business response
02/08/2023
We responded to customer via email on 11/23 and the same day sent a replacement item which they received on 11/27 via ***** ************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.