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          Find a Location

          Associated Asset Management has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Associated Asset Management

              1600 W Broadway Rd Ste 200 Tempe, AZ 85283

              BBB Accredited Business

            • Associated Asset Management

              1311 W Chandler Blvd Ste 130 Chandler, AZ 85224-5284

              BBB Accredited Business

            • Associated Asset Management

              14780 W Mountain View Blvd Ste 111 Surprise, AZ 85374-7280

              BBB Accredited Business

            • Associated Asset Management

              1963 Commerce Center Cir Ste A Prescott, AZ 86301-4497

              BBB Accredited Business

            • Associated Asset Management

              8200 Perrin Beitel Rd Ste 128 San Antonio, TX 78218-1551

            Business ProfileAssociated Asset Management

            Property Management
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1600 W Broadway Rd Ste 200

            Tempe, AZ 85283

            Visit Website
            Email this Business
            (602) 957-9191

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            Get a Quote

            Customer Reviews

            1.54/5

            Average of 37 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            69 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/30/2006

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers homeowners association management services.

            Business Details

            This is a multi-location business.

            Find a Location

            Associated Asset Management has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Associated Asset Management

                1600 W Broadway Rd Ste 200 Tempe, AZ 85283

                BBB Accredited Business

              • Associated Asset Management

                1311 W Chandler Blvd Ste 130 Chandler, AZ 85224-5284

                BBB Accredited Business

              • Associated Asset Management

                14780 W Mountain View Blvd Ste 111 Surprise, AZ 85374-7280

                BBB Accredited Business

              • Associated Asset Management

                1963 Commerce Center Cir Ste A Prescott, AZ 86301-4497

                BBB Accredited Business

              • Associated Asset Management

                8200 Perrin Beitel Rd Ste 128 San Antonio, TX 78218-1551

              Headquarters
              1600 W Broadway Rd Ste 200, Tempe, AZ 85283
              Email this Business
              BBB File Opened:
              2/20/1992
              Years in Business:
              33
              Business Started:
              12/27/1990
              Date of New Ownership:
              12/12/2005
              Business Incorporated:
              12/12/2005
              Accredited Since:
              10/30/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • AAM LLC
              Business Management
              • Ms. Laura Ziff Lentin, Manager (Owner)
              • Ms. Amanda Shaw, President
              • Mr. Ercell Sherman, COO
              • Ms. Vicki Sears, VP of Customer Service
              • Mr. Joel Kramer, CEO
              • Mr. Neil Miller, Manager
              • Mr. Gerald Webner, Manager
              • Mr. Corporate Accounting, Billing Contact
              Contact Information

              Principal

              • Ms. Amanda Shaw, President
              • Mr. Ercell Sherman, COO
              • Mr. Joel Kramer, CEO

              Customer Contact

              • Ms. Amanda Shaw, President
              • Ms. Vicki Sears, VP of Customer Service
              Additional Contact Information

              Fax Numbers

              • (602) 957-8802
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              69 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I am deeply disappointed with the handling of repairs and billing by the **** The *** directly hired a contractor to address repairs to my unit, and I have been unfairly billed for services I did not authorize.Not only did it take two months to address the repairs, but the board has now passed the cost on to me after determining that a portion was the owner's responsibility. Despite promptly paying my own contractors for my part of the damages, I am being held responsible for additional $300 hired by the ****Residents pay $348.72, substantial monthly fees, for the management and upkeep of the property. This lack of responsibility is unacceptable and reflects poorly on the integrity of the board/****I urge prospective residents and homeowners to carefully consider the management and accountability of the *** before making any repairs to their units.Overall, I am deeply disappointed with the lack of fairness and accountability demonstrated by the *** in this matter.
              Read More
              Read 68 More Complaints

              Customer Reviews

              37 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brittany S

              11/20/2023

              The team was Incompetent and rude. We submitted a request and received no follow up response whatsoever from them. When we reached out 2 weeks later, they claimed to never have received it. We provided the date of submission and then it was "**************** in their inbox. They made no effort to provide status updates or push things along due to the delay from their error. The only responses we ever received were exerts from the contract saying they had 30days. Once the 30days passed we followed up. They had not heard from the committee and made no attempt to follow up the committee. My representative went on a 2 week vacation and did not forward my case to another co-worker during this time period, so I then had to reach out to find someone to manage my request in her absence. Once I reached her manager the manager was ******************, and would no assist my case at all. This all took place at the ************, ** office.

              Associated Asset Management Response

              11/21/2023

              We are very sorry to learn of this experience. We make every effort to timely address questions and concerns. Often times we are at the mercy of the resident architectural committee for a decision on the submittal, If you would like to discuss this matter further we ask that you reach out to *************************************** at **************************************************************
              Read 36 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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