Customer ReviewsforBill Luke Fiat

I took my ***** in for transmission work. It was covered under an extended warranty. This was the second time I took it to this dealership for the same problem. I was told that the work would most likely be done within seven days so I rented a car while the work was being done. After the 7th day, and after many calls to them to find out the status of my repair, I was told that the transmission was covered under their previous work since they had just put the transmission part in. They told me they shipped it off to ***** as they had trouble fixing it. They did not inform me of their doing this. In the end, I waited a total of 18 days for the car to be fixed. After receiving it back, they informed me that ***** told them that it was not the transmission that was the problem but it was the engine mount. I drove the car home, and the problem was substantially worse than before. It smells like the transmission is burning and frequently gets stuck in 2 and 3rd ****. On top of it, I was charged almost $400 for the rental car as the warranty would only cover $350 of the rental car and ***************** told me that it was not their responsibility to cover the remaining amount. I have to say this is frustrating as they did not inform me that they were moving it to another dealership. I have to say, over the last 30 years, this was the worst experience I have had with a dealership. I bought the car from them and kept the service with them as they had always been responsible, timely, and performed solid work. In the past, when they kept it longer than 7 days they covered the rental until the work was done. Now my extended warranty has lapsed, and I am stuck with a worse problem than I gave to them, and I was stuck with a rental car bill of $400 because they could not recognize an engine mount problem and could not diagnose a transmission problem. A simple test drive after the work was completed would have been all that was needed to see that the issue had not been resolved.

*******, thank you for brining this to our attention. We would like to discuss these issues further. Please give our Service Manager a call at your convenience.

s*** service sold me car with many issues and very overpriced. Told me there is a no negotiation policy aswell which is a lie. Sold me an unsafe care and neglected to help or pay for issues that i bought the car with that they lied to me about. lawsuit is coming

*****, you purchased the vehicle 5/2021 and have put over 20k miles on the vehicle over the last 15 months. We cannot take care of items that come up as maintenance. I see you do have extended warranty coverage, that will cover most everything besides maintenance items. If there was an issue within the first 30 days of ownership, we normally address those issue and take care of them. You can reach me directly @ ************. Thank You, ********************* General Sales Manager Bill Luke Tempe.

I found the car I was looking for online, worked with the internet department to make sure it was everything I wanted, walked in, took the car for a spin, and walked out with the keys! Could not have been easier! Great staff and super smooth transaction

Thanks *******!

Very thankful for the service department. We have been struggling with some on going issues with my car and they have taken the time to work with us. I trust their guidance and expertise and their fast response time.

******, we are happy to help! Thank you for the review.