ComplaintsforTrestle Management Group

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Trestle HOA Management Re: **********, ************************************************** *********************, Property Manager at Trestle HOA Management for **********, has been unresponsive to weekly and now daily requests for access by the unit owner.We still do not have a community (pool) key after 5 weeks of continuous requests. We are now we are being lied to on a daily basis.We were told 4 weeks ago the key was in the mail.We were told 3 weeks ago another key would be mailed out.Last week we drove a 70 minute drive to the Trestle *************** and picked up a key, and that did not work.Thursday I called *************************** about it and she promised someone would physically drive to the complex with a key, test it and put it under my units mat.When that didnt happen, we called *************************** and she promised it would be done on Saturday.It is now Monday March 25 and we still have no key.I spoke to you requesting a working key on FEBRUARY 15, 2024.IT HAS NOW BEEN 5 WEEKS AND WE STILL DO NOT HAVE ACCESS TO THE COMMUNITY FACILITIES.

  

  Business response

  03/27/2024

  Our team was aware of this situation and has been working to resolve it since it was brought to our attention that the first key provided did not work. After having a locksmith out to the community and confirming the lock and key are in working order, it is our understanding that this issue has now been resolved. The Community Manager tested the key at the community pool, confirmed it was working, and delivered the key to the tenant as requested by the homeowner. The Manager called and spoke with the homeowner this morning, confirmed receipt of the new key, and asked the homeowner to let us know right away if there are any remaining issues once the tenant has used the key. We apologize for the frustration this has caused and the amount of time it took to finally get resolved. Thank you.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is the management company for my HOA. They NEVER answered my repeated and documented requests for communication regarding various HOA issues.

  

  Business response

  03/13/2024

  We have confirmed that a representative from Trestle Management Group has spoken with the homeowner, *****************************, in response to her questions related to the *** painting requirements. The homeowner now understands that the first step is to submit for her paint scheme, get approval from the architectural committee, and once the house is painted (within 90 days), it will inspected and their requested waiver of fines can be presented to the Board for their consideration. The homeowner was given a timeframe of 2 weeks to submit her ARC request. An email was also sent to the homeowner following the conversation to recap and document the conversation and things appear to be resolved at this point.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ******* ******* on behalf of Trestle Management are illegally withholding information they are legally bound to provide specifically regarding HOA violations and records. They sent me two separate violations regarding a recycling bin left out for less than 24 hours. This HOA community has no history of any reports of this since it is not uncommon for residents to occassionally leave a can out for a day or two. These violations were not common until specifically ******* ******* began managing our accounts. My direct neighbor also left his can out on the same day of my May 15th 2023 violation yet he did not receive a violation from ******* ******* on behalf of Trestle Management despite his can being clearly visible since he lives a couple houses down. ******* specifically avoid answering any questions regarding this specific violation date. She also claims she is protecting the privacy of residents by withholding this information but she is legally obligated to share this information. I have also asked ******* ******* on behalf of Trestle Management to provide me historical reported violations to include the reason and dates but NOT include any personal information however ******* ******* refuses to provide this information despite their legal obligation. This information is required for me to understand the scope of violations reported and more importantly within my legal right to request as well. There is also financial information ******* ******* on behalf of Trestle Management has refused to produce however that will be a separate filing since these two cases may have separate handling and outcomes. ******* ******* on behalf of Trestle Management have also falsified information in other situations. One specifically is where they declined my submission as a candidate stating a candidate was already selected however a few weeks later, the vote to select a candidate was sent out thus the initial e-mail stating a candidate was selected was a false statement.

  

  Business response

  02/29/2024

  The claims made in this complaint are completely baseless and untrue and we respectfully request, following this response, that the BBB remove this from our record with your organization. Trestle Management Group has NOT illegally withheld records of the association. State statute protects private records of homeowners from being shared with other members of the association, which includes detailed violation history. This homeowner was provided (2) separate violation notices dating back a year ago with photos of trash cans being left out. We have been directed by the community's Board of Directors to enforce this violation of the governing documents and do so throughout the entire community during each inspection. To address the false claim that he is being 'singled out', approximately (60) trash can violations have been sent to homeowners throughout the community in the last 12 months. In regards to financial information, ALL monthly financial statements for the association have and continue to be available to all homeowners in the 'Documents' portion of the homeowner portal.

  We would again strongly encourage *** ****** to retract his statement regarding Ms. ******* professional practices/ ethics and have this complaint permanently removed from the BBB website as we find his claims to be completely baseless, slanderous in nature to her reputation in our industry, and approaching defamation. Thank you.  

  Customer response

  03/04/2024

  The May 2023 violation is the one in question and less than 1 year ago.
  TM continues to evade responding to the May violation in question even with the BBB.
  
  TM's response:
  "State statute protects private records of homeowners from being shared with other members of the association, which includes detailed violation history."
  FALSE! Note, TM does NOT provide the laws they claim protect this information. The 6th Ammendment to US Constitution also dictates a defendant has the right to be confronted with the witnesses against them. 
  
  IF TM is the sole reporting for BOTH violations then this statement is irrelevant as is however they've mentioned this several times. If TM IS the only reporter for the May 2023 violation, then this confirms they selectively sent me a violation and did NOT report the neighbor with the same violation. 
  
  IF a separate HOA resident reported me, then there is no concern of selectively sending violations by TM and TM simply needs to provide the name of the resident pursuant to ARS laws.
  
  ARS Laws contradicting TM:
  33-1242: Powers of unit owners' association; notice to unit owner of violation & 33-1803: Assessment limitation; penalties; notice to member of violation
  C. Within ten business days after receipt of the mail containing the response from the unit owner, the association shall respond to the unit owner with a written explanation regarding the notice that shall provide at least the following information unless previously provided in the notice of violation:
  1. The provision of the condominium documents that has allegedly been violated.
  2. The date of the violation or the date the violation was observed.
  3. The first and last name of the person or persons who observed the violation.
  4. The process the unit owner must follow to contest the notice
  
  TM's response: 
  "This homeowner was provided (2) separate violation notices dating back a year ago."
  False, the violation in question is on May 2023.

  

  Business response

  03/04/2024

  Please review the notices that were previously provided to you as you will find all of the information contained in those letters including that the 'witnessing party' was our team member Ms. *******. In regards to your claims of selective enforcement, as we mentioned in our previous response, approximately (60) trash can violations have been sent to homeowners throughout the community in the last 12 months. In a community of (137) homes it is easy to see that this particular violation has been equally enforced throughout the community and your (2) violation letters are a small percentage of the total, far from 'singling you out'. 

  Customer response

  03/19/2024

  Noted TM continues to not mention the specific May date; continued elusive responses i.e. not direct. So Ms. ******* as you mentioned her reported the violation in May 2023 and no other resident made the report.This means that she selectively chose to report me and NOT the adjacent neighbor that left their can out several more days than I did. The neighbor that TM did NOT report attests this is true since we both received the same violation in February however the adjacent neighbor did NOT receive the same violation I did in May which again was the same time they left their can out as I did. 
  
  That would be selectively choosing to write up a violation since there is no possible way for TM/Ms. ******* to have visibly seen my can to report it without seeing the adjacent neighbor's can as well. I was more inclined to believe this was a resident making the report since that would be acceptable for them to selectively report as that is their own prerogative. A Property Management company such as TM does not have that option. 
  
  So this circles back to TM/Ms. ******* selectively choosing to issue violations vs. enforcing rules/violations holistically without prejudice. 
  
  Is this behavior, and deception including the financial mis-reportings made in the other BBB case I have yet to receive a case# for what the BBB deems appropriate to receive accreditation? 
  
  

• Initial Complaint

  10/06/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Trestle Management Group continues to ignore emails and voice-mail seeking to obtain specific information regarding violations. Multiple attempts over multiple months to reach someone who can speak to the account go unanswered but they continue to send additional violation letters and assess additional fees.

  

  Business response

  10/16/2023

  Upon review of this owner's account in our system we found (2) internal tickets. The first (XN #*******) began with a courtesy notice sent to the homeowner regarding a front yard landscaping issue sent on 9/8/23 which was responded to by the homeowner on 10/3/23. Our Community Manager reviewed the notices and homeowners concerns about fines and addressed them in writing a few days later on 10/9/23. The Community Manager was on vacation from 10/4 to 10/9, which caused a slight delay. The second issue (XN #*******) started on 10/6/23 when the homeowner responded to a first fine notice regarding painting of the side blocks walls sent on 9/8/23 and then again on 10/6/23. Within 4 days, on 10/10/23, the notices and homeowners concerns were reviewed and responded to in writing. This also is clearly a reasonable turn around time. The Community Manager also researched all email items with this homeowner's email address as well as call history from their phone number and no additional items were located. If there are any remaining unanswered questions or concerns we would urge the homeowner to contact their assigned Community Manager directly at ********************************************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My sons car was towed while parked in an approved spot. There was a green warning sticker placed on his window at 8pm and his car was towed at 10pm. We are supposed to be given ***** hours to comply with the warning. He was given 2 hours and never even saw the sticker. He is considered a guest in our home and stays with us a few months at a time. I called and left a message but I did not receive a call back. The $226 is the cost to get his car back.

  

  Business response

  10/02/2023

  The complaint revolves around the issue of street parking within our community. As per the original community rules (CC&Rs), it is clearly stated that there is no street parking allowed for homeowners. However, in consideration of temporary guests, the *** board created special guest parking zones.
  
  It has come to our attention that the homeowner's child has been residing with them for extended periods of time and has been consistently parking in the designated guest parking area. This action directly violates the parking rules established by the ***, which were communicated to the homeowners in writing twice in 2022 and 2023, as well as during every quarterly open *** meeting. The homeowner even states this extended parking of the son in guest parking for months at a time in her own, written complaint.
  
  I would like to emphasize that each home within our community is provided with two parking spots in the garage and two additional spaces on the driveway. These parking provisions are intended to accommodate long-term guests. However, the homeowner has chosen not to utilize their own parking spaces and has instead elected to park their car nightly in the guest parking area, thereby restricting the availability of these spots for true temporary (i.e., overnight) guests of homeowners.
  
  Our intention in enforcing these parking rules is to ensure fair access to the designated guest parking spots for those who have a genuine need for temporary parking. By disregarding these rules, the homeowner is inconveniencing other homeowners and their guests who rely on these parking spaces.
  
  We kindly request that the Better Business Bureau consider the facts presented and dismiss the complaint filed by *************************. We believe that our actions are justified in maintaining order and fairness within the community.

  Customer response

  10/02/2023

  I never said my son parks there months at a time. My exact words is my son has been home from college for 2.5 weeks and will be leaving soon. I would like to know what constitutes a guest? It also states the owners can not park in guest parking. My son does not own the home. I mean if you want to get picky. He is our guest when home from college.  My main concern is the permanent sticker they put on the middle of the drivers side windshield, which completely blocked his view. He had to drive home like that due to needing a razor blade to remove it. 

  The sticker said warning on it.  It had the time and the date that the sticker was put on his car which was 7:59 PM and it said the car will be towed on the same day. Why would you put a warning sticker on a car and then two hours later tow it? Obviously, my son never saw the sticker.  I do not believe that is a sufficient warning time.  If you look it up, it states; After a warning sticker is placed on a car, HOAs should give 96 hours before they tow a car.?? They should have at least given it until the next day. He comes in at 8 PM and doesnt leave until morning but they had it towed  2 hours later knowing he wouldnt see it. 
  He has never been warned before, we believed him to be a guest since he would come and go.  One of the board members whose son parks on the street every day, never gets towed.  I see the same cars parked on the street night after night and when talking with them, they have never been towed. I feel we are being harassed and discriminated against when others in our community are not, especially the board members and their friends. Please see attached. 

  

  Business response

  10/03/2023

  We understand your frustrations and concerns but the Parking Policy and towing of your vehicle were decisions made by your volunteer ***** members comprised of other homeowners within your community. You are certainly welcome to submit a written request to your assigned Community Manager for the reimbursement of your towing fees. Upon receipt, your Community Manager will present to your ***** of ********* for their consideration and determination. Please understand these are not actions or decisions that are taken by Trestle Management Group directly as we take direction from and all decisions related to your community are made by your elected ***** of *********.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased home 01/16/2023, no communication with HOa many attempts made by lender, realtor, and myself. When I contact HOA they had all incorrect information wrong person and contact. Payments have been taken out of savings not checking. I have tried to fix the situation for two years. Stop payment from savings, now they are charging me. Reported roof issue. Not fix since March 2022. They took pictures twice. Much damage. They Reported roof was replaced 2020.Not maintanig property. Damage from landscaping, break irrigation system. Charging home owners for their $200000 water bill. Intentional damage to personal property. Reported sine 2021 by all residents.

  

  Business response

  05/25/2023

  While it appears that the accounting concerns have already been corrected we would want to clarify that incorrect account information would have only been originally supplied by the homeowner. In regards to the roof issues, the association's roofing contractor, *************, was immediately contacted once the issue was reported to our office. Unfortunately, according to the contractor, they have attempted to make contact with the owner for months without an answer or response from the owner. They obviously need access to the interior of the unit to assess the location of the leak and make the appropriate repairs. We have subsequently emailed and copied both the owner and contractor to confirm we had communication with both in writing. The owner finally arranged to have her son there last week to allow the roofers access. They will be providing an estimate for any repairs needed. Irrigation breaks are addressed weekly and also reported frequently and repaired by landscape company. Water/sewer/trash for the unit owners, as well as for common areas, is included in the *************** but there is no additional charge to owners specifically for water. We have no idea what the owner is talking about regarding intentional damage to personal property and I have no idea what 2021 complaints are ongoing from residents.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Large Paloverdi tree by the street fell and made several line cracks on my wall on March of 2022 contacted *** several mths passed several followed up emails and phone called then in Sept./Oct. several repair person came to do the estimate after several mths passed I got a phone called said he is the repair guy. I called *** to confirm that and was told he's the guy. He came started the repair on March 23, 2023 He started to tear down the wall was removed only partial and next day same thing only worked for a few hrs a day only him. I had to asked my son to take care of the dog since now I don't have fence, I endure that inconvenience until April 11 or 12 he had the wall up may be 3/4 of the way up then one of the *** man came told the repair guy that his work is not acceptable (I never see the *************) wanted him to tear it down and redo them the repair guy quit now my wall is only approx. 4' tall and all I received was a message on my phone to tell me of the story which I already knew from the repair guy that was on April 24 said of nothing about when the wall going to get resume, I'm still waiting their respond to my latest email on May/8/2023

  

  Business response

  05/18/2023

  This is a shared wall between the homeowner property and the association's common area. The originally selected contractor was recently asked to stop their work as it did not meet the association's workmanship expectations. Three other proposals have been acquired from different contractors and have been sent to the ***** of ********* for their review and selection. We have a ***** meeting early next week and hope to have a selected contractor at that time. Based on visual inspections, it is our understanding that the rear yard is secure as the wall exceeds 5' in height. We understand this has been a frustration but it has been our primary focus to have the work performed correctly even if it caused an unfortunate delay. We will continue to work diligently to have the work scheduled as soon as possible once the new contractor has been selected by the ***** and will keep you updated along the way. Thank you!

• Initial Complaint

  12/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Better Business Bureau of *******, I respectfully submit this complaint for resolution from Trestle Management. According to the attached documentation, Trestle Management is an agency representing the ******* *************** of Directors, et al. ** or about November 13, 2022, I received a violation notice in the amount of $50.00 from Trestle Management about an exterior painting scheme that required action within 14-days (see attached letter dated September 28, 2022). However, the letter was actually received by U.S. **** services and via email on November 13, 2022 (16 days-outside of the window to address the matter). In my opinion this is an unfair business practice wavering outside of the window of due process to address the matter.Second, Trestle Management serves as an advisory member to the *************** of ******* Sun Farms ********** Based on the attached documentation dated December 6, 2022, Trestle Management clearly states that the decision (appeal) was sole responsibility of the ******* Sun Farms, despite the fact of my personal appeal to the ******* *************** of Directors with many other residents on November 16, 2022. Pursuant to 15 USC 45-Unfair methods of competition in or affecting commerce, and unfair or deceptive acts or practices in or affecting commerce, if Trestle knew the notice was served outside the window of opportunity to correct, it was their responsibility to address the matter with the ******* Sun Farms HOA ***** of ********** Furthermore, since the inspection of the exterior homes were done and reported by an outside agency (Trestle Management). ** December 7, 2022, I've decided to pay the require $50.00 violation to Trestle Management as required to maintain my account in good standing. However, I'm seeking the assistance the from the BBB of ******* to address this matter with Trestle Management and refund my account in amount of $50.00. The foundation of our laws in this great country is not based on arbitrary decisions, it founded on the due process and the law. It's incumbent that Trestle Management shares my concerns with the ******* Sun Farms HOA ***** of ********** If we allow a practice to function outside the boundaries of due process, giving a resident 14-days to adjudicate a matter, but the notice of opportunity to correct is given 16-days later-it's unacceptable-I find this matter highly prejudicial and constitutionally offensive to the laws of our land. Thank you! ****** *********************** III

  

  Business response

  12/09/2022

  As our office notified **************** in writing on 12/6/22, the ***** of ********* of Morning Sun ***************************** **** denied his recent fee waiver request. Unfortunately, despite our request, they did not provide additional information regarding why.

  Trestle Management Group is a managing agent for the homeowner elected ***** of ********* and we are required by law to follow their direction as we have no decision making authority for your association. Any dispute or claim **************** might have is obviously with the association's ***** of *********, not Trestle Management Group, and we demand that this complaint be removed from our record with the BBB and transferred to the correct entity.

  Customer response

  12/11/2022

  Hello BBB Team,

  The response and actions from Trestle Management is unacceptable, and the response doesn't explain why the notice was given beyond the opportunity to correct. The letter provided by Trestle Management stated 14-days in an correspondence dated October 28, 2022, but the letter was email and mailed 16-days from the date on the letter. I encourage Trestle Management to reach out to the Morning *************** of Directors HOA association, since the error was created by Trestle Management on providing a late notice to the resident. 

   

  I truly believe Trestle Management is trying truncated this unfair business practice with their response to the BBB. As a resident of Morning Sun Farms, I'm not questioning the authority of the Morning *************** of Directors HOA association pursuant to A.R.S. Section 33-1805, my concern and reservations is founded on an "unfair business practice by Trestle Management" of providing a late notice via email and U.S. Mail (16-days from the date of the letter) with no opportunity to correct during the period 14-day period, since the letter was received late.

  Please add this reply to my case file with the BBB of the Pacific Region. If you have any questions or require further information, please let me know. Thank you for your assistance and the opportunity to response to this matter.

  Sincerely 

   

  ******************************

  

  Business response

  12/13/2022

  After further review of ****************** account, I was able to confirm that the initial correspondence provided regarding the paint requirement was sent on 6/2/22. That notice gave homeowners (60) days to submit a design review application and the painting project was required to be completed by 1/1/23.Having not received the required painting application by the 8/1/22 deadline,an initial Courtesy Notice was processed on 8/9/22. Since a completed application was still not provided, additional fine letters were sent on 9/28/22 and 10/14/22. In addition to the letters sent via ***** copies of each correspondence are also sent electronically to homeowners via email. Our management software tracks both delivery and when each email is opened and we have verified that the letter in question (dated 10/14/22) was in fact received and opened on 10/16/2022 7:39:15 PM. The owner was clearly advised of the requirement to paint the home, dating all the way back to 6/2/2022 and an application to paint, to satisfy the violation, was not received by the owner until 10/17/2022 the day following our latest fine letter. While we have no control of **** mail delivery, we have confirmation that the owner received proper notification dating back to 6/2/22. Furthermore, the owner attended the November meeting to appeal the fines to the Board and the waiver was denied by the Board.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I own a detached single family home within the gated community of ******** Courts managed by Trestles Management Group which I purchased new in ****. It has been a rental with numerous tenants over the years. Prior to my last tenant moving out I received a notice via email that I was required to provide them with private detailed information regarding my lease agreement and personal new tenant information including a $25 fee which hadnt been required over the last @18 years of my ownership and of course I didnt have this information since a new tenant wasnt identified yet. Two weeks after identifying a new tenant I received a notice that Im require to pay an additional 60% late fee! Trestles Management needs to be audited for their business practices and policies theyre creating to profit themselves at the expense of the homeowners they were hired to serve.

  

  Business response

  08/25/2022

  As our letter to you indicated, one of the many services Trestle Management Group provides our community association clients is maintaining accurate homeowner and resident records. Knowing who resides in each of the homes under our management and how best to contact them, enables us to provide valuable services in times of a property related emergency. The ***** of ********* for the communities we manage insist that this information be provided and remain up to date. The **************** also recognizes this value by enacting legislation that empowers a Community Associations Managing Agent to request important contact information regarding a rental property, please refer to ARS 33-1806.01 for the exact language of the statute and feel free to be back in touch with our office directly if you have any remaining questions or concerns. Thank you! 

  Customer response

  08/25/2022

  The initial email I received from Trestle Management on July 31, 2022 stated:

  "Note that the lease we have on file for 882 E ********* Pl has expired. A new ************************************* form must be submitted based on the following guidelines."

  I had never received such a request since owning the property since @2004 with multiple tenants in addition to the wording of the request copy & pasted above, which appeared to suggest they had a copy of my "lease" which made me very concerned.

  I also began receiving a lot of solicitations from various vendors and investors via text, phone calls and emails around this time before any information regarding my tenants lease expiring was made public which made me increasingly suspicious that Trestles management may be sharing or selling my data to affiliates and outside vendors.

  Additionally their request sent via email for new tenant information....not standard mail was received weeks before securing a new tenant while I was also requesting they provide more information with regards to the necessity of their request.

  

  Business response

  08/26/2022

  The information on file by our management company is NEVER shared with outside entities and the accusation otherwise is baseless and completely false. As we have explained previously, if you have a tenant living in your home you are required by the statute we previous provided for the reasons we previously explained to provide certain information to the association for our records.  

  Customer response

  08/26/2022

  Though I still haven't received a response from a Trestle Management message which I replied to a couple days ago with questions... I found what I believe is the complete statute online for 33-1806 which indicates the request must me "postmarked" and does not specify when the request should be issued...though it would appear unreasonable to issue a request for new tenant information when a new tenant has not been identified yet. I did not receive a request "postmarked" by the post office and any late fee should be waived?

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 25th 2022, we were notified by our rental company we were out of code for a parking violation via our ***/Trestle Management group. Our property manager provided us with a picture of the alleged violation. Problem is, the picture provided does not even depict any of our the picture of our residence or any of our vehicles. Now I am having to jump through hoops with my rental firm to prove this is not regarding any of my vehicles. So far I have had to email rental company back and forth 4 times providing pictures to prove my innocence. If I fail to provide proof I will most certainly receive the standard $75 fine for an incident having nothing to do with me or my family. I feel this is harassment. The *** should be held accountable for making sure they have the proper offender before issuing notices of fines. It is not my job to prove my innocence to the ***. This is unlawful and quite frankly harassment and I feel Trestle *** is pulling unlawful targeting business practices. I can provide further information if needed. Could you please look into this for me.Sincerely,*************************

  

  Business response

  08/03/2022

  A member of our team spoke to this unregistered tenant back on the morning of 7/28/22. He was frustrated and continuously cut us off when trying to provide him answers. We advised that neither his rental management company, nor the legal Owner of record, has submitted an updated ************************************* form. Tenant advised he would get ahold of his rental management company and have them update the information; we recommended that he have them provide his vehicle information and email address. We further explained that the ***** of ********* hires third party parking patrol vendors, not management, and they are simply doing what they are contracted for. If a violation is issued for a vehicle that is not theirs, they can simply call/email our office and let us know and provide us with the make/model/license plate of their vehicles so we can put them in our file and notify the parking patrol of their vehicles. We have requested the parking patrol company to run the plates so we can confirm the vehicle is not registered to the address. The results will take several days depending on MVD response and the violation has been put on hold in the meantime.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩