Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Response to Business Reply Greenleaf Pest Control
  Complaint ID: ********
  
  
  Thank you for the response and for ultimately issuing the $60 refund. However, I would like to provide clarification and context that was missing from the businesss reply.
  
  
  When I contacted Greenleaf in May 2025, I specifically explained that I was seeking every-other-month service for $60, based on what I was paying with my previous provider. The representative I spoke with confirmed they could beat that price, and nothing in the conversation made it clear I would be billed monthly regardless of service frequency. If monthly billing was mentioned, it was not presented in a way that aligned with the terms I was asking for. Even ****** ****** later acknowledged that the agreement could be misinterpreted.
  
  
  The billing confusion was only part of the issue. I received conflicting explanations regarding the $60 charge made on June 1:
  
  
  I was first told it was for Julys service
  Then I was told it was a retroactive charge for **** service, even though I had already paid $75 for that visit
  No service was scheduled or performed in June, the month I was charged
  
  
  
  
  These changing justifications made it difficult to trust the billing process and created unnecessary confusion.
  
  
  Although the refund has now been issued, it only occurred after multiple calls, delays, and this formal complaint. It was not a proactive resolution. Additionally, despite being told that I would receive a copy of the original service call and the signed agreement, I have not received either to date.
  
  
  While I now consider this matter resolved with the refund issued, I believe this situation highlights a need for better transparency and communication in how Greenleaf presents its billing practices and service terms to customers.
  
  
  Sincerely,
  ****** *****
  I took that option and ended the contract.On June 18, 2025, I followed up to request a refund for the $60 charge. ****** now claimed that the $60 was for services rendered in May because I only paid $75 and their normal rate is $150. This directly conflicts with her earlier statement that the charge was for ************* revealing clear inconsistencies and a lack of transparency in their billing practices.Complaint Summary:I was promised $60 every other month, not monthly billing.I received one service, for which I paid $75.I was charged $60 after cancellation, and no service was performed or scheduled.The company has given conflicting explanations for the same charge.Greenleaf Pest Controls actions are misleading and deceptive.Resolution Requested:A full refund of the unauthorized $60 charge made on June 1, 2025.Clear documentation from Greenleaf clarifying their billing practices for future customers.

  

  Business Response

  Date: 06/19/2025

  Hi ******,
  Thank you for taking the time to share your concerns. Im sorry for any confusion regarding the billing structure of your service plan. After reviewing the initial call where your service was set up, it was clearly communicated that billing would occur monthly. I understand now that when you referenced your previous providers monthly billing, you were referring to only the months services were performed.                                                                                                                     As a courtesy, and recognizing that you may have misunderstood the terms, we waived the buyout fee on your contract. We are also emailing you a copy of the call recording along with your signed agreement, both of which confirm the monthly billing terms. Once youve had a chance to review the call, I believe youll see that the monthly billing arrangement was clearly explained.                                                                                                                                              Although the billing terms were properly outlined, in an effort to resolve the situation and show goodwill, we will be refunding the $60 in question. We hope this demonstrates our commitment to customer satisfaction and clears up any remaining concerns.

  Thank you,

  ****** Layman 

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** **********
  
   
  I spoke with claimed I opened an email authorizing a contract which I never received and she continued to threatened to send me to collections if I did not pay, I paid the charge because she would not cancel it otherwise and then I advised I was going to dispute with my credit card company. I contacted my credit card company disputed the charge and Greenleaf authorized the credit back to my card. However, about a month later they proceeded to call me, text me, and email me telling me I had a past due balance, when I called them I was told they do not fight with credit card companies. I went through my credit card company as they would not listen to me and continued to strong arm me when canceling the service and threatening my credit. I blocked their number and they continue to call me from different numbers telling me to pay it or they will send me to collections. As Ive asked them numerous times, I would like them to remove the $190, close the account and leave me alone.

  

  Business Response

  Date: 05/16/2025

  Hi ***,

  Thank you for sharing your experience, and we truly apologize for any misunderstandings and the inconvenience this situation has caused. While the balance in question is valid based on the agreement in place, we understand your concerns and want to make this right. As a gesture of goodwill, weve decided to waive the $190 balance, and no further action will be taken on the account. You will not receive any additional contact regarding this matter. We appreciate you bringing this to our attention and will use your feedback to help improve our communication and service moving forward.

  Thank you,

  ****** Layman 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door solicitation was combative and would not leave when asked.

  

  Business Response

  Date: 01/29/2025

  
  Hi *******,
  Thank you for bringing this to our attention. I attempted to call you this morning, after receiving your voicemail, so that I could get some more information on the sales *** that came to your home yesterday. We take these complaints very seriously and would appreciate the opportunity to speak with you and get this addressed. Please give me a call at ************ at your earliest convenience.
  Thank you,
  ****** ******
  
  

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid the services in full and have requested this company stop services upon the expiration of its contract but the company will not stop requesting that I call them. I am busy, I do not want to call them. I want them to stop contacting me.

  

  Business Response

  Date: 01/24/2025

  Hi ******,
  We apologize for any inconvenience, the cancellation department reaches out to finalize the cancellation and get feedback from our customers. We are always striving to improve and the feedback that we get is invaluable in ensuring that we are providing the best service possible. However, we understand your frustration with that process, and we have closed your account. If you have any additional questions or concerns, please feel free to contact me at ************.
  Thank you,
  ****** ******
  
  

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using Greenleaf pest control services because my next door neighbor had a cockroach ?? problem and they moved out and they came over too my house.and I was told by their billing department that I had $150.00 credit on my account and now they are trying to send my account to collections. They lie too their customers

  

  Business Response

  Date: 09/11/2024

  Hi *******,

  Thank you for taking the time to speak with me today. I am glad that we were able to clear up any misunderstandings. If you have any other questions, or would like to set up service in the future, please give me a call at ************.

  Thank you,

  ************************;

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I cleared my outstanding balance, I informed company I no longer wanted their services. Since then, I have been constantly called and emailed by them saying I have to answer questions in order to cancel. They already acknowledged via email that they are on notice that I want to cancel their services. I want them to cease any further contact

  

  Business Response

  Date: 04/16/2024

  We have closed the customer's account as requested and will no longer send any further communications. We apologize for any inconvenience this may have caused. Thank you for your understanding.

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  She also emailed me- this is what I sent back:

  Hi-

  These are not all of the calls I had with your company.  Please send all of the calls. I called multiple times before I spoke with anyone and that is when I indicated the card was stuck with the builders paperwork.  
  I had also talked with someone about canceling before I spoke with ******.  That call is also not included. 
  I started my call with ****** saying that the builder had already had a service. But because I had that conversation previously with someone, I was adding to that conversation and indicating the issues I had with the service. 
  I was willing to pay for the one service because of the misunderstanding.
  Please send me the consent for each and every recording and please also send the recordings that werent sent this time around. Please also send a recording of the call that I had directly with the gentleman that left the card in my door as that is also missing.
  
  
  Thank you,
  ***************************;

  o days later someone got back to me telling me I signed a contract and I needed to be charged a $250 cancellation fee. I explained that their card was somehow in with the builder paperwork stuck in my door and was told I signed the contract and I need to pay. I called back again and spoke with ****** and explain the situation to her about the mistake as the builder had provided the service and I misunderstood that Greenleaf was the designated company as their card was put in my door with the builders paperwork, explained all of the hassle that I have had including not been able to get a hold of anyone, wrong day, schedule, etc. etc. I and was told I signed a contract and even though I only had one treatment and had bad customer service Im still legally obligated to pay the $250 cancellation fee and then she hung up on me. I find it interesting that they advertise an A+ rating with BBB & gave brutal customer service

  

  Business Response

  Date: 09/08/2023

  Hi ******, 
  We have reviewed your account and the phone conversations that we have had with you and will email you a copy of those calls for you to review as well. We are sending them in the hopes that it will clear up any misunderstandings. When you called and set up the service, there was no mention of you being under the impression that we were associated with your builder. If you had, we would have informed you at that time that we are not associated with any other companys, builders, or HOAs. When you called to cancel your service, nothing about us being associated with your builder was mentioned. We never discussed anything about the salesmans card being in your door with the builders paperwork. You told us that you wanted to cancel because you still had crickets in your kitchen. We explained that after the first service, there can be an increase in activity once things are flushed out and that is why we always schedule a 30 day follow up appointment and why we provide a warranty for your services. We offered to schedule another service to come out and spray your home again, under that warranty, at no extra charge which you declined. Unfortunately, if you decide to move forward with the cancellation, the early term fee would be applied. However, it  is always our goal to provide our customers with the best service possible and we would appreciate the opportunity to send a technician lead to your home so that we can address your cricket problem. We would also be willing to apply a credit to your account so that next months service would be free of charge as well. Please let us know how you would like to proceed with your account.
  Thank you,
  *************************

  

  Business Response

  Date: 09/14/2023

  Hi ******,

  Thank you so much for taking the time to speak with me about your account. I'm glad that we were able to resolve your concerns and we look forward to continuing to service your home. Please let me know if there is anything more that I can do for you.

  Thank you,

  ************************;