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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
In 2015 we had Willis replace our well pump motor. Our original pump business was ****** and the pump was installed in 2002/**** new. We were satisfied with the work of both companies. In Feb. 2023, 4 1/2 years later the pump motor went out again ( first motor lasted 12 years?). We retired here in ****; now in our 80s.We were led to believe the motor had a 5 year warranty on it. Did they replace the old one with the proper motor for 750 deep? The motor was fully contained in insulation and electrical wire wrap. We were told the motor was sent to the company who made the motor to be evaluated?? We have tried to contact Willis by email and phone to get this straightened out. They just hiked the bill about $1000 with interest. We believe they should honor the warranty not take advantage of us as customer. We feel perhaps they might have bought poor merchandise and passed it on. This would not have been necessary if they would have been truthful in the beginning.Business response
12/15/2023
Dear Customer,
We apologize for the inconvenience and confusion. We have since credited the motor that in deed was covered under warranty and the invoice has been taken care of. Again we apologize for the lack of communication due to the work overload of our employees and company. We hope we have settled this matter in a pleasing matter in the end.
Customer response
12/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** + *****************************
Very satisfied with the business response. If rhe BBB would pay attetion to dates rhis was settled about **** m0nths . Very good business to deal with.Highly recomended!!!!!!!!!
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Contact Information
1351 S Main St
Snowflake, AZ 85937-5617
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.