Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential Property Manager LLC

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  1500 15th Avenue Dr E Unit 103 Palmetto, FL 34221-2823

  
• 

  Progress Residential

  312 Spring Hill Dr Ste 100 Spring, TX 77386-4622

  
• 

  Progress Residential Property Manager LLC

  16103 University Oak Suite 200 San Antonio, TX 78249

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a property and was told it was in maintenance, once complete I could go view the property. But to reserve the property I had to apply for it and pay the holding fee. I followed those instructions. The house came available while I was at work (I drive trucks over the road) and my fiance was on a cruise. We were not available to view the house within the time provided so I was told I had an extra 9 days to accept the house or I would be charged an extra $250. I parked my truck and flew back to view the house. On 24 June I found some issues that were obvious (hole in the garage wall, hole in the patio siding, and garage back door k*** broken. I was told a maintenance order was submitted and it will be corrected and 2 sets of people will walk through the house to ensure everything is move in ready and for me to sign the lease. We signed the lease and views the RentCheck photos. Everything was good with the RentCheck photos but the hole was still in the wall. I then completed the RentCheck and found numerous problems (few safety issues) and requested to love to another property. My request was denied and I was told everything could be fixed through maintenance. 30 days later there are still safety issues and I was told I would receive a call from a case manager which I havent. I was told I would receive a call from ******* branch and I havent. I recently submitted an accommodation request from my therapist on how this is causing me mental and health problems and still no response. I sent a letter requesting a good faith resolution and if that isnt an option for us to go through arbitration. Still no response. While I can say the agents and maintenance people have great communication, no one understands why I am still in this residence. One maintenance tech admitted that I was rushed into this house and it wasnt move in ready. There is much more as I also have 2 ESAs whose safety I am concerned about.

  

  Business Response

  Date: 07/30/2025

  Hello,
  
  
  After further review with leadership, we have agreed to release you from the lease without penalty and a full refund of your security deposit. As far as I'm aware, our team in your market area has been in contact with you to assist further with this request.
  
  
  Thanks so much,
  ******, Advocacy Team.
  Progress Residential

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  As usual ******** from the local market is not abiding by the agreement. She is not offering the full refund of my security deposit as stated from Justins response. 
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in a lease with Progress residential after we sold our house, we started the lease process July 3rd. We were told our house would be available the 15th of July, then it was pushed to the 17th and then again the 18th for tour the weekend of July *****. Today 07/18/2025 I was informed that our dates has been pushed back until the 21st of July leaving us less once again not knowing if we have a house to live in. Im a father of 3 kids and I have 3 dogs, I have to have responsibilities to ensure they have a home to live in. I was told that move in dates have now become tentative, with no official day. Then we were told to either deal with it or we can find another rental, which is absolutely unacceptable for a company to not assume any responsibilities for their mistakes. I have contacted the client support and local managers without any sort of resolution.

  

  Business Response

  Date: 07/24/2025

  Hello,
  
  
  I confirmed that the home is move-in ready and was told that we have been in constant communication with you, I show your Move-In date for 7/29 - please let us know if you have any further questions or concerns.
  
  
  Thank you,
  ******, Advocacy Team.
  Progress Residential

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *********
  
   
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our problem is with the current ************** (Progress Residential) We moved in on 05-05-2025 (paid rent in advance) and we filed our first work order on 05-07-25 due to water issues with toilet. We have continuously filed for the same issue which is water problems within the house and just had our second flood in the early morning this Monday. We put in a work order (this is the second one for the same issue that has grown). But they claim that they have a work order in for this situation for the 23rd of the month but never tried to mediate any of the damages that was caused by the first flood. We have had numerous problems with the house and over 20 work orders and yet none of the issues that we have seem to be an emergency to the company or staff. We are asking for 1st and last month's rent returned to us or they can come immediately to rectify the current situation. We have called, emailed, spoken with almost everyone that will listen, but we have not gotten anywhere! They offered us a $500. concession but the damage has been done. Not one person has slept peacefully since we moved in due to the lack of preparation that was done to make the property tenant ready. We continue to put in work orders but some of them come back denied as soon as we put them in or they come and don't do anything. We have light fixtures hanging from the ceiling, light fixtures are full of water and the maintenance that they did send did not try to prevent any further damage they just took pictures and left.

  

  Business Response

  Date: 07/24/2025

  Hello,
  
  Thank you for reaching out and sharing your concernswe appreciate the opportunity to look into this further.
  
  Following your feedback, one of our local property managers has scheduled a walkthrough of your home for Friday, July 25th to assess the issues youve raised. Once that assessment is complete, well be in a better position to determine the appropriate next steps regarding your resolution request.
  
  If you have any additional questions or information you'd like to share in the meantime, please dont hesitate to reach out.
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are residents with Progress Residential since 04/2024. That summer we were having issues with our ** not cooling enough. They kept coming out, but it never got fixed. This summer we again are having issues with it. It has not been cooling enough just as last summer. Then it wouldn't shut off after reaching the temp it was set at. My electric bill got to $350.00 because of this!! Again, I made maintenance requests. They would come out, do a couple things to it then leave. Then the case would be closed. Then the next day I would have to open a new one for it again. Now, the ** won't blow at all! The ** is probably very old and needs replaced! I am so furious with this crappy rental company! Last night my husband got home and the temp was 83!! I called at 5:30p. I was told we would get a call and someone would be out. We called 6 times between then and 11p. We kept getting told someone would call us. No one ever did! We went to sleep with it 84 degrees in the house! I am livid! They have a recording on the phone before you get a live person about emergency Maintenance requests including for ** not working. I don't even believe they have an emergency Maintenance. We never got a call back and no one ever showed up! But if you pay rent after the 3rd, they immediately charge you a $150.00 fee! After our lease is over we won't be renewing! I feel like they don't give a c*** about their residents! Anyone that is looking to rent a house from this company, DON'T!!!!

  

  Business Response

  Date: 07/18/2025

  Hello,

  Thank you for reaching out about your HVAC concern.
  Upon looking into your account, we see that HVAC work order J006671147 has been marked as completed as of 7/16/25.
  I truly hope your concern has been fully resolved. However, please don't hesitate to reach back out should you need anything further.
  
  Thank you,
  ********
  Advocacy Team
  Progress Residential

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are renting a three bedroom house from Progress Residential. On July 1, 2025 we noticed water damage in the ceiling of one of the bedrooms. We opened an emergency repair ticket. We received a message from Progress on July 2, 2025 stating service was scheduled for July 7, 2025 between 8am and 12pm. On July 3, 2025 the ceiling collapsed. By 11:30am on July 7th, a Progress technician had not arrived so we called for an update. **************** explained to us that it was cancelled and the job was given to a third-party. We did not receive any communication of this change. We tried multiple times to call the third-party, Apex Restoration, to schedule but could not get through. We left voice messages and have not heard back. We took time off from work July 7th for the scheduled service. There is no damage to our property but I have asthma that is irritated by allergens and mold. Recent visits to an asthma specialist confirm my susceptibility to asthma attacks when allergens and mold are present. We also have a new baby and don't want to risk her exposure to mold.

  

  Business Response

  Date: 07/30/2025

  Hello,
  
  
  I show that all of your work orders regarding your complaint have been marked as completed however, a work order was opened on 7/29 (J006763254) for a leak under the bathroom sink, this has been acknowledged and we're in the process of sending out an in-house technician to have this resolved for you.
  
  
  Please let me know if you have any other questions in the meantime so we may assist.
  
  
  Thank you,
  ******, Advocacy Team.
  Progress Residential

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, the property in question has been without AC for four weeks now, and whenever we inquire about a solution; we get the run around. They tell us to contact the vendor, but when we do so, they tell us they are waiting on a part. Why I, the renter, have the contact a vendor is absurd. In addition to this, we now have a toilet leaking. This is ridiculous beyond belief, particularly when one reflects on how much we pay for rent. I demand a solution immediately, or I will be contacting a lawyer and the local news.

  

  Business Response

  Date: 07/13/2025

  Hello,
  
  
  I show that work order J006695494 has been completed as of last week. The notes mention that you've been provided a hotel as well until repairs have been made - may I confirm with you if this was the case?
  
  
  Thanks so much,
  ******, Advocacy Team.
  Progress Residential

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having an issue with Progress Residential regarding my security deposit refund. After moving out of my previous address at **********************************, May *******. I was supposed to receive my security deposit refund within 30 days. However, I have not received it.Despite multiple attempts to resolve this, I have not received confirmation or a timeline for when I can expect this check. This delay has caused me significant inconvenience, and it is not in compliance with the legal timeframe for returning a security deposit.

  

  Business Response

  Date: 07/10/2025

  Hello,
  
  Thank you for getting in touch regarding your refund.
  
  It looks like **************** reached out to you on July 8, 2025, with an update. They've submitted a stop and reissue for check #****. According to their correspondence (Case Number 06748278):
  
  "Good afternoon, We have submitted a stop and reissue for check #****. Please allow 1520 business days for delivery via ****. Thank you, ****************"
  
  Ive also confirmed that the check will be mailed to the address we have on file:
  *********************************
  
  If you have any questions, or if there's anything else we can help with in the meantime, please dont hesitate to reach out. We're here to support you!
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this home on 6/14/2025 and the garage has a strong toxic odor, smell as something died. I have little children, they shouldnt have to live here with this smell coming through the walls. I contacted progress residential numerous times, for someone to come out and clean this garage. I cant park my vehicle in the garage. Can I please get someone out here to take care of this issue?

  

  Business Response

  Date: 07/09/2025

  Hello,
  
  
  I show that work order J006647051 is opened for this concern you mentioned, I have reached out to service leadership to ensure we get this pushed through and resolved for you.
  
  
  Since you are within a 30 day move-in, this work order will not be charged to your account.
  
  
  Thank you for your patience as we work on this for you.
  
  
  Thank you,
  ******, Advocacy Team.
  Progress Residential

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential charged us $1,156.25 for sod installation, even though we received written confirmation from the HOA (****** ******, Analyst Property Compliance Specialist) that our landscaping violation appeal [V-576020] was approved, and no sod was required.Additionally, their property manager, *********** ******, told us directly that the sod installation had been approved by Progress and we would not be charged. We relied on this assurance in good faith.After we were charged, we questioned itand they sent a photo showing healthy grass, claiming that the yard was damaged during our lease. However, the photo was taken over a month before we even moved in. Using pre-move-in photos to assign blame is deceptive and unfair.The yard has a large acorn tree that gradually killed the grass over time due to shade and acorns. This was a natural condition, not tenant neglect, and Progress never resolved it despite prior reports and a failed attempt to fix it last year by only adding seed.Weve asked for call recordings with *********** ****** (where he said we wouldnt be responsible), but Progress has refused to provide them.We are still living in the home, have paid rent on time, and cared for the property. This charge is dishonest and based on false evidence and broken promises.We request:1. Full removal of the $1,156.25 sod charge 2. Written confirmation that we are not liable 3. Proof of when the lawn photo was taken 4. Access to our call recordings This complaint is to resolve the issue and to warn other renters that Progress Residential may mislead tenants and impose unfair charges.

  

  Business Response

  Date: 07/07/2025

  Hello,
  
  Thank you so much for reaching out and giving us the opportunity to address your concern. We truly value your feedback and appreciate you taking the time to bring this matter to our attention. Your satisfaction is important to us, and were committed to ensuring your experience in the community is a positive one.
  
  Ive confirmed with the local property manager that the charge for the sod will be reversed. The request has been submitted, and you should see the adjustment reflected on your ledger within the next few days.
  
  Were grateful for your patience and understanding as we worked to resolve this. If theres anything else we can do to support you, please dont hesitate to reach out.
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancee and I rented a home with Progress and completed a home-to-home transfer after our 1 year lease concluded. We moved out 5/20/2025 and they sent us a bill for $1855, saying WE owed THEM this in addition to keeping our $1955 deposit for (supposedly) not changing utilities to our name for 10 months and charged us $1000 to paint the entire 2200 sq foot home! I sent emails, receipts, and pics and called repeatedly to dispute the false charges. The house did not need painting and we didn't owe utilities. They would not have approved us for a home transfer if we owed them this money! Progress can't prove the bills are legitimate but still won't refund our money. There is no phone number, only an email and those people are very slow. They just keep saying wait, they will forward my dispute to another department. I included pictures of the clean, perfectly painted home on move-out and receipts that we paid our utility bills already. We want OUR money back!!!

  

  Business Response

  Date: 07/08/2025

  Hello,

  
  Thank you so much for reaching out and bringing this to our attention.
  
  Ive connected with our past accounts team, who has been actively looking into your concerns regarding the previous home. After a thorough review, well be applying an 80% discount to the paint charge.
  Theyve also received the billing screenshots you provided and have submitted your electricity bills to our utility team for review.
  
  We truly appreciate your continued patience as we work through this process. If you have any additional questions or need anything else in the meantime, please dont hesitate to reach out.
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential