Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential Property Manager, LLC

  8485 W Sunset Rd Ste 103 Las Vegas, NV 89113-2253

  
• 

  Progress Residential Property Manager LLC

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
• 

  Progress Residential Property Manager LLC

  14 Inverness Dr. E Suite F-120 Englewood, CO 80112

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 *** violations, disputed each one with evidence as to why they they were false violations. These violations were closed with cursory, and incompetent reviews.When the *** gives us a violation it is a $0 fee, yet Rent Progress charges me $45 no matter what(not sure where the other $60 came from which is awesome).- 1st violation - "Weeds in the mulch beds, and mulch needed to be put down". In response to this violation I disputed following progress residential's process. I post a closer picture of the violation area showing no weeds, and there was already mulch, which was black so it was harder to tell. I STILL added NEW mulch despite no information found in the CC&Rs regarding this. Keep in mind there was already mulch anyways making the violation incorrect. - 2nd violation - "Grass trimmings in the yard". I use a mowing bag on the back of my mower, which makes this impossible. I again followed the dispute process submitting pictures of the same lawn they took photos of that had no grass trimmings, while both of my neighbors DID have grass trimmings. ******** ******** responded with the same picture the *** submitted, and circled a spot in the road which was actually a weed. The road is maintained by the town of ******* - 2 weeks following this violation these weeds were sprayed by a TOWN OF CONCORD ******** total we received $150 in fines from the *** with absolutely 0 help or actual care from Progress. Only this company would be fined $0 for incorrect violations and turn around and **** a ******* $150 and not even care. At one point I called in for help, and the customer service *** gave the *** ***s first and last name that closed my case. Not only is that against policy, she just admitted that someone was at fault for the lack of attention to my issues.All "photo evidence" shows absolutely 0 evidence, and I have pictures taken from the day the violation came in to show the true state of the "violated area". I have no energy left, and just want help.

  

  Business Response

  Date: 09/09/2025

  Hello,
  
  HOA admin fees are charged to Progress Residential which are then applied to the residents ledger, per your lease you're required to pay any fees incurred from the **** The fees are valid despite resolving the concerns however, I have issued a credit to have the violation charges waived. As for the work order charge, I reviewed the before and after photos of the vendor uploaded pictures and this will remain valid.
  
  Please allow some time for the $90 credit to reflect on your ledger.
  
  Thank you,
  ******, Advocacy Team.
  Progress Residential

  Customer Answer

  Date: 09/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year we have warned Progress of the danger of the unhealthy, massive, tree at the front of the house and it has gone unresolved, posing a serious safety concern. During each major storm this year, very large branches have fallen into the yard, this time a full 1/3 of the tree. The 1/3 of the tree came down after the most recent storm on 8/16, a limb large enough to cause extreme damage to a vehicle or kill someone. I have taken photos for documentation and have opened numerous cases with Progress with the needed detail. Each request and call is then tossed out regarding tree. While they picked up what was on the ground, the large limbs broken and hanging from the tree remain there. The tickets are closed because there are leaves on the branches but that still does not change the fact that multiple 3rd party vendors have come out (sent by Progress and submitted their professional opinion along with quotes for removal) and verified the trees lack of health and the deadly risk it poses to tenants, property, and passersby. The fear this poses as a family with a newborn and dogs is very much real, but Progress sees their residents solely as a paycheck, and tends to their homes only in a reactionary manner, waiting for this tree to fall on the home or a person. Id like to hope that the basic safety of residents and the property is something Progress cares about but that hope is dwindling with each closed case and lack of follow through.We believe that the main issue is that the area service manager is of firm belief that just because a tree has leaves on it, means its perfectly safe and not a danger, which we know is not the case. Continuing to have 3rd party professionals come out and determine the tree is dangerous and unhealthy, then close cases surrounding this despite their professional advisement is flat out neglect for his residents safety and his duties. We need for the work order to be properly resolved, not just closed as resolved.

  

  Business Response

  Date: 09/02/2025

  Hello,
  
  
  Per our records, I show that work order J006842389 has been completed for landscaping on 8/29 - I want to confirm with you that the word was satisfactory and that the tree no longer poses a concern - thank you for your patience as we worked to resolve this for you.
  
  
  Regards,
  ******, Advocacy Team.
  Progress Residential

  Customer Answer

  Date: 09/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1 - Advised via an email from a move out specialist that the move out notice for my lease was 60 days. If I extended to month-to-month, notice is only 30 days. My original move out date from their rental was originally June 28. A move out specialist emailed me May 29 and said I could extend my lease automatically to month-to-month by simply not completing the move out form in the portal. May 30 - I responded to the email (note: this is written notice) from the move out specialist advising that I needed to go to a month-to-month lease through at least July. This was more than 60 days before my ultimate move out date (Aug 3). June 11 - I finally knew what date I needed to move out so I went to the system to provide notice. The system said 60 days notice so I paused and asked the move out specialist if it truly was 30 days notice required.June 11 - Received a reply saying that the system always says this, it often causes confusion. She said I was in compliance if I submitted my move out notice because I will be in a month-to-month status by extending my lease past June. So, I submitted notice in June 11 for a move out date of Aug ***** the company is withholding $600 from my deposit because I didn't give 60 days notice. They are saying that I gave notice while my original lease was still active. So if I had waited until July 3 to give notice, I would not be being charged $600. This is ridiculous, especially considering I double checked with the move out specialist before I even submitted the notice.

  

  Business Response

  Date: 08/26/2025

  Hi Alexia,
  
  Thank you for reaching out regarding the insufficient notice fee applied to your account.
  
  While a 60-day notice is typically required during an active lease, I understand that you had communicated your intent to transition to a month-to-month arrangement, which would then only require a 30-day notice after the lease ends. In light of any miscommunication or misunderstanding, we will be waiving the insufficient notice fee of $603.62.
  
  *** submitted the credit request, and it should be reflected on your ledger shortly. If a refund is due once the credit is posted, it will be issued via check. If your forwarding address has recently changed, please contact ************* as soon as possible to ensure its updated and avoid any delays.
  
  Thank you again for giving us the opportunity to resolve this matter.
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential

  Customer Answer

  Date: 09/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** **********
  
   
  

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress is about the third or fourth property management company for my residence in about 10 years. The previous property managers were aware there were issues with the sewage plumbing. They would send plumbers out to deal with the issues but not address the overall issue by replacing the pipes. Progress claims it does not have any of this data from the previous property managers. Now they are charging me for these plumbing issues that are caused by the pipes on the property itself; not me. The plumbers that Progress sent out explicitly said the sewage pipes are sloped backwards which will continue to cause clogs because the flow isn't correct. Progress charged me for the plumbers coming out. They have not replaced the pipes. This issue is just going to continue happening. I do not pour grease down the drain so how is it possible for grease buildup unless something else is going on?I am requesting the recent $700 charge be removed from my account and the previous fee of ~$200 be refunded.

  

  Business Response

  Date: 08/25/2025

  Hello,
  
  Thank you for reaching out regarding this matter.
  
  Your concern has been escalated to the local leadership team, who are currently investigating whether the issue originated under previous management companies. As part of this review, they will determine whether you may be held responsible for the cost of repairs. A work order has been created, and a vendor will be assessing the drain lines.
  
  In the meantime, the team has requested an eviction exemption be placed on your account while the investigation is ongoing. Local leadership will continue to communicate with you and provide updates as soon as the review is complete.
  
  Thank you for your patience and understanding.
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential

• Initial Complaint

  Date:08/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my July rent in full on July 31, 2025. I have email correspondence dated July 31st which is a receipt of payment and also August 8, 2025 from the propertys accounting team confirming that my rent was paid. Despite this, I received a notice dated August 13, 2025 demanding payment or surrender of the property within 10 days, threatening eviction for nonpayment of rent.The company has since admitted this was due to a system error in which my address was looped in . This error caused me unnecessary stress and put my pending home purchase at ******* of now, the company refuses to waive the early termination fee and late fee which I believe is only fair due to their mistake and the effect their error has had on me. Especially with blaming me for the error based on the dismissive response to my ask for credit towards early termination fee for damages. I believe I should not be responsible for these fees, and that my account should reflect only the rent due through November 2nd, 2025 per my 60 day notice. If not resolved in fairness seeking legal action is the only resort

  

  Business Response

  Date: 08/24/2025

  Hello,
  
  
  Per your lease, an early lease termination will apply regardless. Your lease is until 3/4/2026 - you're moving out prior to your lease end date and fees will apply - this will not be waived.
  
  
  Thank you,
  ******, Advocacy Team.
  Progress Residential

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting a house from Progress Residential since March of 2024. When I moved in I was not aware that the air condition for the house did not work properly. On 6/10/2024 I needed to request service on the A/C unit due to the unit not cooling. The A/C tech was sent out and completed work on the unit on 6/13/2024 resolving the issue (A/C refrigerant had escaped and leaked out). On 12/23/2024 I received complaint from neighbor that tree had hanging branches and was hitting their house. I called to report to Progress, they closed the work order after sending out a tree company, on 1/16/2025 no work was completed. I called for inquiry and was advised that they were going to send out a survey to review property lines. The stake shows that the tree is fully on Progress Residential property including the hazardous hanging branch. Progress closed the work order on 2/11/2025 with no work completed and no communication. On 4/20/2025 A/C unit was noticed not to be operating properly with house temperature up to 84 degrees. 7 Progress work orders have been created since 4/20/2025 to address the A/C not working and Progress has closed out the work order without resolution of the A/C unit being fixed. Currently house is at 84 degrees. I have called and emailed Progress customer support over 10 times on this issue over the span of 3-4 months attempting to gain traction and getting my A/C fixed. I believe they are acting inappropriately as property managers and have not addressed my concerns urgently within an expected time frame. The have been very incommunicative though this process and I am very unhappy. I believe they think the unit is broken and they dont want to pay to fix it, meanwhile I am the one who is suffering due to the heat and the expensive electric bill for the A/C unit inefficiently running all day trying to cool the house. The A/C tech they sent out 3 times has repeatedly advised Progress the fix that is required, but they have not completed that action.

  

  Business Response

  Date: 08/22/2025

  Hello,
  
  I show that your work order for the **** has been completed, I'm currently working with leadership in your area to determine your ask on compensation. I know you had mentioned your electric bill being higher than normal due to the **** not working properly, would you be able to provide a copy of your electric bill for further review and consideration for a credit?
  
  Thank you again for your patience as we worked on resolving this for you, please dispute this response through the BBB to keep communication open and transparent.
  
  Thank you,
  ******, Advocacy Team.
  Progress Residential

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last three months I have reached out to Progress ************** with no action taken.I live in ********************* and yes hurricane season is upon us. I live next door to a property that has a huge tree that has grown over my roof. In June I contacted them because water was pouring down my chimney because the branches from the tree next door have grown over it. Hurricane winds I'm sure will blow the entire tree into my house. I called four times, sent two emails with pictures and not even a call or email to say we are working on it.

  

  Business Response

  Date: 08/21/2025

  Hello *********,

  Thank you for reaching out and bringing this concern to our attention.

  While we typically do not trim trees that encroach on neighboring properties, we understand the unique circumstances in this case and will be assisting. A work order has been created and will be assigned to a vendor shortly.
  Ive included your name, phone number, and email in the work order, so the vendor should be in touch to provide notice of when they plan to come out.

  I hope this helps resolve the concern, but please dont hesitate to reach out if you need any further assistance.
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential

  Customer Answer

  Date: 08/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *****
  
   
  

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a Progress residential resident, our lease stipulates that the company is responsible for any repairs to ****. We noticed our ** had stopped working around 8:30pm on 8/13/25. We called the company service line to inform them around 9:10pm that evening and were told wed receive notice when a tech was scheduled. The next morning we received an email notifying us a tech had been scheduled for 8/20/25, 6 days out. We called at that point to verify that was for the ** repair and request that it be advanced as we have a medically heat intolerant individual in the house as well as pets, and are expecting multiple days well over 90 in that time frame. We were advised theyd advance the ticket to emergency status and wed receive another email when a tech was scheduled to come out. When we heard nothing within 3 hours we contacted the company again and were informed that theyd advance it to emergency status (which they had previously said theyd done).In total weve contacted the company over 8 times and have received no assurance of actual repair beyond the initial date given of 8/20/25, which is unconscionable. Within the first 24 hours the house reached 88, which is both a livability and safety issue with a medically intolerant individual in the household. Weve been given no option to move into temporary housing or seek our own repair to be reimbursed by the company.

  

  Business Response

  Date: 08/21/2025

  Hello,
  
  
  I show that your work order for the **** (J006808924) has been scheduled for 8/22 with a replacement unit.
  
  
  I confirmed that accommodations (portables) were provided until repairs are made, thank you for allowing us the time to have this concern resolved.
  
  
  Thank you,
  ******, Advocacy Team
  Progress Residential

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is absolutely terrible. We found a home through them and paid a $500 holding fee. They said the home would be ready July 16 and that we HAVE to view and sign the lease within 2 days of viewing the home once its ready well the ready date came and went FOUR TIMES. They moved it to the 18, 20, 24, 29!! The day of our move in no call. I would call and they said its not ready sorry what?! We were staying in an ****** because our lease was up!! When they changed it the fourth time, we canceled and decided to go another direction since we needed a house ASAP! Well after plenty of ignored calls and emails the representative who was supposed to help us stated her manager agreed to refund us the $500 holding fee. Its been over a week. No refund. No response via call or email for Aysa. Attached are the emails stating that we could get the refund. We want our money back and for the inconvenience and the expense this has caused us between the ****** we had for a week and the uhaul we had to keep our stuff in for over a week we want reimbursement for that now! We gave the company plenty of time to refund our holding fee. We will take this to court if we dont get reimbursement. This place is so unprofessional and terrible at communicating. We dodged a bullet because I can only imagine how bad it is renting from them. $500 hold fee $40 per day for uhaul which we had to hold for 8 days more that planned because they moved our date by a total of 13 days. $320

  

  Business Response

  Date: 08/13/2025

  Hello ********,

  Thank you for reaching out regarding the refund of your holding fee.

  Ive connected with the local team and confirmed approval for the $500 refund. The request has been submitted to our accounting department and will be processed shortly.
  I hope this helps resolve your concern. If you have any further questions or need additional support, please dont hesitate to reach out.

  Thank you,
  ********
  Advocacy Team
  Progress Residential

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint Ive been a tenant with Progress Residential since 2016, consistently paying rent on timeover $216,000 to date. In May, I relocated to a new property after Progress sold my previous home. While the transfer was smooth, serious issues began immediately with the upstairs air conditioning system.?? Timeline of Events May 2025: Moved into new two-story residence.Shortly after move-in: AC system upstairs malfunctioned, showing errors that it was running but not cooling.Initial maintenance: Progress sent a technician and issued a $200 credit for the ***** in my electric bill.Issue persisted: Technician returned, said it was beyond their scope. **** company was called.**** findings: Ductwork and air handler were poorly sealed. They were surprised by the condition but repaired it.Post-repair: AC now works properly.August electric bill: $300 higher than normal. I submitted documentation and requested a credit.Progress response: Denied credit, blaming rate increases and summer heat.Follow-up: I clarified I wasnt asking for ongoing creditsjust reimbursement for the one-time excess bill. They refused.?? My Position Progress failed to properly inspect and maintain the **** system before move-in. Their technician couldnt fix it, and only after involving a third-party **** company was the issue resolved. The excessive electric bill was due to their negligencenot external factors.Despite my long history as a reliable tenant, they refused to take responsibility or offer a fair concession. Their response suggests a shift from customer care to profit.?? Desired Resolution I request reimbursement for the $300 excess electric bill caused by the faulty AC system. Im not seeking ongoing creditsjust fair compensation for a one-time issue.?? Final Note I urge future tenants to thoroughly inspect any Progress Residential property before signing. My experience shows that even loyal tenants may not be treated fairly when problems arise.

  

  Business Response

  Date: 08/13/2025

  Hello,
  
  Thank you for reaching out and bringing this to our attention.
  
  Ive followed up with the local team, and Im pleased to confirm that a credit of $300 has been processed as requested. You should see this reflected in your ledger within the next few business days.
  
  If you have any further questions or need additional assistance regarding this matter, please dont hesitate to let us know.
  
  Best regards,
  ********
  Advocacy Team
  Progress Residential

  Customer Answer

  Date: 08/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********