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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
VIP mortgage has raised my house payment 2 times since 12/23. I did a loan mod and there was money in my escrow acct and they lost over 3000 in 2 weeks. I paid house paymebts of almost ***** in the year of 2023 and they refused to return the money. They deliberately charged me misc fees of the same Amts to dwindle my acct to 0. My house payment has increased to over ****** monthly in 2 months. They refuse to meet with me and go over where they took my money.Business response
03/18/2024
V.I.P. Mortgage, **** respectfully requests a few days extension to respond as we discuss further with our sub-servicer regarding this complaint.
Thank you,
*************************
Corporate Legal Advisor
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Contact Information
9221 E Via de Ventura
Scottsdale, AZ 85258-3370
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.