Customer ReviewsforLifeStance Health

If it weren't for the connection I've made over the last 8 years with my therapist, I would NOT still be a patient of LifeStance. They truly deserve zero stars due to their billing department. I have had zero issues with billing. ***** made things a little wonky by that was worked out. To keep this concise, January 2023, I was seeing my therapist about every 2 weeks and receiving a STATEMENT at the end of the month. Just like with any other bill, I paid my bill once I received the statement. I got married in May of 2023 and my insurance changed to a high deductible plan. My typical bill was about $20 but it then jumped into multiple hundreds of dollars in July. I requested an itemized statement just so that I could understand what had change in my insurance. With multiple emails being ignored & multiple phone calls, I had an outstanding balance. I finally was able to talk to someone on the ************ advised me to hold off on paying my bill until everything was finalized with my insurance. They explained I had 120 days to make a payment on an outstanding bill.Early August I have a scheduled therapy session & to my surprise an unfamiliar voice joins my session, its the billing department asking my why I hadn't paid my bill. Even though I was being bullied, I stood my ground & refused to pay unless I received an itemized bill as well as a statement. This was exceptionally unprofessional & it disrupted my mental health care. It took 2 months to work this out with them. We learned that any bill (not statement) with a balance over a measly $200, they will start to call & harass you for payment even when a statement has not yet been produced. For those with high deductible plans, this could be 1 therapy session. This is not proper billing nor appropriate practices for a mental health outfit. My husband was able to reach an agreement with them to only bill me monthly. I received two statements in the month of December 2023. They are extremely bad at billing.

My advisor did not help me at all. They talked for an hour to fill up time. Repeating the same unhelpful information over again. I was not excited for any sessions felt like i was being robbed. 20yr old kid trying to find their major and purpose in life.

I saw a psychiatrist and 2 different therapists at Lifestance. I really appreciate the psychiatrist I saw and her efforts to help me. The first therapist I saw was 100% supportive however my last therapist there was simply not understanding my needs. I was trying to explain to her that I had been sexually assaulted in a place that my doctor sent me to and my perception was that this upset her. The only reason I can think of me wanting other women to not he harmed the way I have.. is maybe she doesn't believe me? Why else would a medical professional have any emotion over a patient's needs? When I requested another therapist who would not defend the place I was harmed in... they canceled my existing appointment with my psychiatrist there and told me they no longer take my insurance. I've tried along the way to help the most recent therapist understand how painful it is to be in recovery and have someone sexually violate you there but she seemed more concerned with how what I was saying made her personally feel than my needs as a patient.

I've had such a horrible experience with LifeStance even though the Psychiatrist I worked with is wonderful. Luckily, she left the service for another one that is infinitely better.LifeStance also charges overwhelmingly high late fees and they've also set up their service so people like myself (with ADHD and attention issues) so it can be difficult to contact.They DO NOT send reminder messages leading up to the meetings.Furthermore, the billing department is unfriendly and unreasonable to work with.Just check out the Yelp reviews. One star.Too bad it can't be a negative rating.

I would leave zero stars if I could. Completely incompetent and uncaring staff. I had an initial intake with a ** psychologist ***********************************. Just okay. She recommended counseling for my son. They new full well we lived in MA only to then turn around an tell ** no ** counselors could see ** and we would have to be placed on a MA waitlist. Here we our over 15 months later and NO counseling appointment. When I call to ask about the waitlist they tell me they cannot check his status on the waitlist nor can they call me when an appointment becomes available. I am expected to call back every week "hoping" an appointment becomes available. Disgusted by the entire staff and this incompetent company. I work in healthcare and know this is not the correct or standard process.

This is a horribly run medical facility. The providers have all been great, but I CAN NO LONGER DEAL WITH THE CROOKS IN THE BILLING OFFICE. My insurance covers mental health fully, meaning I should have ZERO bills. And yet they repeatedly charge me $100 fees. I finally had to turn off the card and report to the credit card company. They accused me of not showing up to my appointments that I quite literally did go to and have prescriptions from. Every time I call, I get told that a message has been sent to the manager and nobody ever reaches out. This is also after sitting on hold usually for over an hour and a half. Totally ridiculous and I wish I had looked at these reviews before bringing myself here.

The website is awful and offers 0 functionality. Want to cancel an appointment in advance to avoid being charged a no show fee? Well, you can't do that online and your message may not receive a response in time. Their billing also doesn't show up for weeks to months after your service date and receipts are not itemized, nor do they provide any level of detail, making it ripe for fraudulent charges and tacked on fees when you can't actually determine pertinent details.Beyond the mess that is their website, my psychiatrist has not been attentive. When I speak to him, it does not feel like he's listening, but rather waiting for the opportunity to speak with a canned response. It did not feel like there was a personal level of care. It felt formulaic and generic. Avoid them. Find a different practice.

Would give negative stars if I could. Unhelpful psychologists and shady billing practices. I received a $150 bill for a "cancelled" appt. It was an appointment with a provider that lasted just long enough for them to tell me that they cant prescribe medications over telehealth. When making the appt I told the operator that med management is all I really needed to be seen for, so they scheduled me with the wrong person to begin with. When I called about the (in my eyes) fraudulent bill, I was met with hostility and the billing person repeating that there's a 48hr cancellation policy and I violated it. I showed up to the teleheath appointment. It was the provider that cancelled the appointment five minutes into it. My insurance will not cover the bill because its coded as a late cancellation fee. Do NOT use this company

Lifestance is genuinely a scam. They make their money charging you for cancellations like a Blockbuster charging late fees. And their therapists clearly aren't licensed. I had one whose only contribution to all of our conversations was to make "a pros-and-cons list", thanks I get better advice from my ******. what a sham.

switch providers and never answer their patient portal or return calls in a timely manner. Very unethical