ComplaintsforArizona Home Insurance Company
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This was regarding a refund from a cancelation from my old homeowners insurance companyBusiness response
10/05/2022
According to our records, a replacement refund check went out in the mail September 30 as the first check was cancelled by request from insured.
Please let us know if you do not receive the check.
Customer response
11/07/2022
Yes it should be reopened because if they did that to me, along with charging me different monthly rates, how many.other people are they doing this to and getting away with it?Business response
11/08/2022
Our records show both the refund check and the reimbursement check for the bank fees incurred as a result of the lost check were both cashed. If you didn't receive these please let us know right away.Customer response
11/14/2022
the first check was sent in, as I previously indicated but bounced which led to my account having a debit account. I have sent them the copy of the letter chase sent me which they acknowledged.
They then sent me a $12.00 check for the coverage of the check bounced causing my account to deficit.
They did resend both checks which finally cleared, hut this should not have occurred to begin with. What is the problem with this insurance company? How many people have they done this too?
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Contact Information
8130 N Via De Negocio
Scottsdale, AZ 85258-4338
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.