ComplaintsforRevSolve
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I sent in a check #**** for $100.I also sent a check for $195 check no. **** There is no date of service for any charge.I do not l like being threatened The letter date is Aug. 10, 2021 although I just received it Aug. 16, 2021.Business response
08/25/2021
We are in receipt of the complaint and a direct response is being sent to the consumer.Customer response
08/26/2021
I have received about 10 different correspondence from you although None have the message from the company, RevSolve. they all direct me to file a complaint which I have already done. ****** said to wait until the end of the day and I would get a response from them as a manager would send it to me. It is now 4:45PM & I have not received any response from them. I have tried calling ****** and of course the BBB is closed. What do I do!*************************
Business response
08/27/2021
We sent the consumer a response on August 25, 2021 and they should receive this shortly thereafter.
The additional comment appears to be directed to the BBB and not RevSolve.
Initial Complaint
08/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was treated at the Centre for Behavioral Health at ******************************* / Centura Health by **************** from 03/12/2020 until 12/08/2020. I paid the copayment. Only in-person visit 03/12/2020 the rest of the appointments were telehealth and audio-only from my landline phone ************. I did not feel that the care I was receiving from **************** was accurate adequate so I found a different healthcare provider. Then after I changed providers, a time after that I received letters that I owed money to Centura Health, and I have receipts that it was paid. The date of service was 12/08/2021. Then in July 2021, I got a notice from Resolving a collection agency that I owe $35.00 and they have 30 days to decide if the fee is correct. I wrote back and disputed the fee. I then got a letter from Centura Health the balance for acct. ********** is zero and they are looking into my account for ***** days. Centra Health policy for patient billing states at time of service or recieving ****.Business response
08/25/2021
We are in receipt of the complaint. The account has been closed.Customer response
08/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received a letter from Centura Health that they were making my account a zero balance because of the confusion with the billing. I do not owe the $35.00 to Centura and I am sending the BBB a copy of the letter. When a patient or customer transfers currency to a money order, check, or cashier's check, then the $35.00 is no longer currency and has specific reference numbers and other identifications. The same goes for currency paid for a fee and then receiving a receipt that has specific reference numbers and other identifications. Centura Health split up payment for telehealth visits and moved payments from one date to another date but the money orders, checks, and receipts had specific information for specific telehealth appointments. This was done without my consent or knowledge. The bills were for specific dates. I could not understand how or why a healthcare provider's billing office would be doing this. I am letting the BBB know this , in the event this has or will happen to others. I have not yet heard anything from ************ and I do not know if my account is closed with them. Please could your office forward the letter I received from Centura Health closing my account to ************* I would help out a lot because I do not know the best address, email, or fax for Resolve Inc.
Regards,
*************************
Initial Complaint
07/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ***************************** LPCC INTEGRi and I do not have a contract with COLLECTIONRE plus they did not provide me with the original application like I asked.Account No: ****************Amount Disputed: $496Business response
07/29/2021
We are in receipt of the complaint and believe this was sent to the incorrect company. RevSolve does not perform services for the mentioned companies in the consumers complaint and the account number provided does not match our records. We previously received a complaint from the same consumer in which we were able to locate a matching record and we responded to such.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.