Customer ReviewsforJackson's Car Wash

Worst car wash in **********. Employees are rude and wait times for members are unforgivable. Only had 2 employee working on the wash line. Corporate should find a new manager at this location

hi *****, I'm sorry to hear about your disappointing experience at our ********** location. Your feedback is truly important to us, and we deeply regret that we fell short of your expectations.We sincerely apologize for the unacceptable wait times and any rudeness exhibited by our team members during your visit. This is not the level of service we aim to provide, and it's concerning to hear about your encounter.We are actively working to address the staffing concerns to ensure a smoother and more efficient process for our valued customers. Your feedback regarding the number of employees working on the wash line has been duly noted, and we are taking steps to rectify this situation promptly.Please know that we hold ourselves to higher standards and strive to deliver exceptional service to every customer. Your comments about the management have been escalated to our corporate team, and we are dedicated to making necessary improvements to enhance the overall customer experience.We value your business and would like to make this right for you. If you would be willing to give us another chance, we would love the opportunity to provide you with a complimentary car wash service, ensuring that your next experience with us reflects the quality and professionalism that we aim to deliver consistently.Please come by at your best convenience to speak with our facility manager. He will oversee your complimentary service and work personally to address any further concerns you might have.Again, we apologize for the inconvenience caused and appreciate your patience and understanding. Your feedback helps us improve, and we hope to regain your trust.

**** Bronco to ******* on 84th and Bell Road. Got bullied into a Diamond Coating.Spent $499.99 Had to return it 3xs for shoddy work.**** De La **** got annoyed with me and flipped me off. I asked him for a receipt and he said Get it yourself I was scared for my life while these Thugs banded together and yelled at me. A Single Senior Citizen Woman. I was scared for my Life ! Reported this to Corporate Office;No phone call or communication to me.*************************************

I hope this message finds you well. We wanted to express our sincere apologies for the experience you had during your recent visit to Jackson's Car Wash. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience or frustration you may have encountered.We have thoroughly reviewed your concerns and feedback, and we appreciate your patience in allowing us the opportunity to rectify the situation. To address your issues, we have taken the following actions:Additional Discounts: We have applied additional discounts to your recent transaction as a token of our commitment to making things right. Additional **** Services: In addition to the discounts, we have issued complimentary services totaling $199.99 that you can enjoy during your next visit to Jackson's Car Wash. These services are intended to enhance your future experiences with us.We would like to assure you that your feedback has been invaluable in helping us improve our service quality. We have already taken steps to prevent similar issues from occurring in the future, and we are continuously working to enhance our customer experience.We sincerely appreciate your business and hope that you will consider giving us another opportunity to serve you. Please do not hesitate to reach out to us if you have any further concerns or questions. Your satisfaction is our top priority, and we are committed to ensuring that your future visits to Jackson's Car Wash are nothing short of exceptional.Thank you for your understanding and for being a valued customer. We look forward to the opportunity to serve you better on your next visit.

I need to remember that these order writers work on commission and are only concerned with maximizing their income, not making sure you get what you need. Poor service which takes way of long. My 1st and last trip here.

Mr. ********, thank you for the feedback. Yes, we’ve got salespeople, it’s our business to sell. And yes, some of them may appear very enthusiastic about the sales and promotions that are available. But we also believe we’re providing you with information and services you may not be aware of, services that will maintain and protect your investment. We value your business and hope that you would give us another opportunity to earn your trust and patronage in the future.

Jackson Car Wash located at **** * ***** ****** **** in ******* on May 26, 2023. The experience I had with assistant manager at the oil change section, *****, was nothing short of appalling and completely unprofessional. Upon arriving at your establishment, I approached ***** to request an oil change for my ****. I mentioned that I had the top off and inquired about a car wash, since it was included with the oil change. ***** informed me that there were no vouchers available, to which I responded that it was fine because I would be going off-roading the next day and was primarily concerned about the oil change. ***** proceeded to take my **** into the bay. Shortly after, ***** called me over and informed me that he couldn't proceed with the oil change due to a significant oil leak. I was shocked by this revelation since my **** had never exhibited any signs of oil leakage in the past. ***** used a flashlight to point out supposed oil and wetness around the oil filter cover, but upon inspection, I saw nothing out of the ordinary. I promptly checked the oil level with the dipstick, which indicated that the oil level was perfect. I explained to ***** the **** sits in my driveway, and I would notice any oil leakage since there would be oil spots present. However, ***** dismissed my explanation and reiterated they couldn't take the risk of an oil leak. He claimed my vehicle was also leaking coolant, alleging that I should be able to smell it. Yet, I did not detect any odor of antifreeze, and there had never been any marks on my driveway. Disheartened by the treatment I received, I decided to seek service elsewhere and went to ****** ****** for the oil change. The staff at ****** ****** promptly attended to my ****, and approximately twenty minutes later, the oil change was successfully completed. I took the opportunity to inquire about any oil or coolant leaks, and the employee assured me that there were no leaks and that my **** was in good condition.

At Jacksons Total Car Care, we strive for professionalism and honesty. The **** / ***** / ******** 3.6L engines are known to leak from the base of the oil filter housing. There is a TSB (Technical Service Bulletin) to have these replaced before a service is performed on these motors. If this part is not replaced, it may cause the oil leak to worsen when the oil filter is replaced. This leak is on top of the motor under the intake manifold where the oil will pool up on top of the motor and will give no indication of a leak on the underside of the vehicle. With no visual oil leak on the underside of the vehicle, there will be no evidence of a leak on the ground when the vehicle is parked. Jacksons Total Car Care Managers are instructed to educate customers on this TSB. If this issue is not brought to the customer's attention, the oil leak could cause damage to the motor over a period of time. We value Mr. ****** business and hope that he will follow up with the TSB for his vehicle and give us an opportunity to earn his trust and business in the future.

Thank you for your response, but I must express my disappointment with the way my concerns have been addressed. I feel that my points have not been adequately acknowledged or understood. In my previous email, I clearly stated that the technician at ****** ******, whom I visited immediately after leaving your establishment, confirmed that there is no oil leak in my ****. This was further supported by their verification after completing my oil change. Yet, your response seems to overlook this information entirely. I am fully aware that these ***** are prone to oil leaks, which is why I took the time to have my vehicle inspected at ****** ******. They confirmed that my **** is not leaking oil or coolant. I find it perplexing that your technician claimed there was a coolant leak as well. Could this be some special type of leak that miraculously doesn't leave any trace on a driveway, similar to the mysterious oil leak that apparently renders an oil change impossible? Or the dipstick that showed absolutely no loss of oil? Furthermore, your response stating that your company "needs to educate customers" only serves to deepen my concerns. Your response has unfortunately reinforced my belief that your company is being dishonest in handling this matter. It raises doubts about the integrity of your practices and suggests a lack of willingness to address the concerns of your customers. I urge you to reevaluate your response and take my concerns more seriously. I expect a satisfactory resolution to this matter, as well as a genuine commitment from your company to improve communication, transparency, and customer service