ComplaintsforArizona Dent Repair
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Complaint Details
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Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Owner of business said he would come to my residence to fix the dent on the same day we called. Owner never arrived as promised. ***** said that he got too busy that day when we followed up with him the next day and promised to call us two days later to schedule another appointment. Owner again, failed to contact us to reschedule. When attempting to contact the Owner, he responded by text message saying that he felt uncomfortable with working on our vehicle as promised because we offered to pay gas on top of the service charge as a gift. The Owner should have been upfront with us from the beginning that he felt uncomfortable instead of making a series of false promises that went on for over a week. Because of the Owner's actions, the vehicle went unrepaired for 1.5 weeks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.