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Find a Location

Penrose Academy has 1 locations, listed below.

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    Business ProfileforPenrose Academy

    Beauty School
    BBB accredited business

    Additional business information

    Additional Info:
    WINNER of the 2015 Better Business Bureau's Torch Award for Ethics 


    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/2021

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers aesthetics and cosmetology schooling services.

    Business Details

    Location of This Business
    13402 N Scottsdale Rd Ste B160, Scottsdale, AZ 85254-4065
    BBB File Opened:
    6/13/2006
    Years in Business:
    18
    Business Started:
    7/25/2005
    Business Incorporated:
    7/25/2005
    Accredited Since:
    6/25/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • The Milestones Group LLC
    Business Management
    • Ms. Nancy Meduna, CEO/Owner
    • Ms. Nikki Parcells, President/General Manager
    Contact Information

    Principal

    • Ms. Nancy Meduna, CEO/Owner
    • Ms. Nikki Parcells, President/General Manager

    Customer Contact

    • Ms. Nancy Meduna, CEO/Owner
    • Ms. Nikki Parcells, President/General Manager
    Additional Contact Information

    Fax Numbers

    • (480) 222-9541
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My daughter is a student at this school. Throughout her tenure at this school, I feel as though they have done such a poor job of teaching the students. They make them pay for color even though its color used for education/teaching purposes. Instructors bad mouth the students which makes for a very poor morale!! Students also do the same to each other as well. Certified instructions seem to have the freedom to damage students hair, not apologize and expect the students to pay for the corrections thereafter. When students make mistakes, the teachers seem to do such a poor job or explaining, teaching and walking them through the correction process. The teachers also clock students out setting them back on their hours and prolonging their graduation dates. Teachers also seem to have their favorites and discriminate against others. They do not teach the students equally and fairly. They give other students more services which provides more practice and experience for them while other students do not get the same opportunity and fall short of learning and enhancing the skills they are paying this school to teach them! They give the less favorite students the basic teachings which is not only unfair but discriminating. The point in someone attending a school and paying for an education is to LEARN and be taught! Not to be discouraged, discriminated against and/or be treated unfairly because one student might not be as advanced as the next! If anything, the instructors are failing the students and this school has shown to be nothing but a very poor and discriminatory school! Im disgusted and frustrated as a parent to know that my daughter had passion and excitement to attend this school and in the end, its turned out to be a daily struggle, stress and constant fight to want to show up at this school!! My next call with be to the cosmetology board because clearly something needs to done about this school!!!
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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