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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a used 2021 Audi Q7 the end of October 2023 with gap n an extended warranty. 4.5 months later *****, in Finance texted me n said the extended warranty was only approved for 2years not 3. Did I want to cancel or continue it. I miss understood n said cancel it. Our conversation was on Mar 1,2024. On March 11,2024 he sent in the cancellation. On March 23, 2024 I asked him not to cancel n reinstate. Continually getting the run around 6 weeks later still no refund no reinstatement and I'm paying interest on that money through the finance company. I have had nothing but misinformation about it and just want Honda Care to reimburse my finance company. I want no more dealings with that dealership!!
Business response
04/22/2024
I did contacted customer and we are working to resolve her issue.
Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Honda failed to execute an agreement in a timely manner and now it has affected me.Business response
08/08/2023
Reached agreement with customer to send email to lender to remove the negative reporting from customer credit.Customer response
08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************Honda has stated that they have sent a letter to the creditor to remove the negative remark. I will have to wait to see if this action occurs within the next ***** days. I will follow up with honda after that time has lapsed if the creditor fails to remove.
Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In April 15th I paid $5,000 down on a ****** ascent and was approved so I drove off after signing paperwork. Approximately **************************************************************************************************************** be given another $10,000. With no explanation of elapsed time or the original high interest rate doubling. I would like my to keep my car at agreed upon terms.Business response
05/05/2022
I am sorry for issue regarding financing I would like to set up appointment with you to review this transaction and see if I can help you out please contact me at ************
or email me at *********************************.
Thank you.
Initial Complaint
06/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a 2015 Honda from this dealer on May 1 and love the low mileage car. Written in the sales contract was a stipulation that the dealer would address a small dent in the passenger front fender within in 60 days. The sales mgr said they use a very good dent person and that the dent would just about be gone. After stopping in the service ***** and numerous calls after that we have not been scheduled for service for that issue. We don't get a return call to even discuss it. The sales person and sales mgr said by word and text that it would be addressed not to mention the written detail of it in the contract. Its approaching the 60 days time limit specified in the contract and I believe we have attempted to get the issue resolved as best as we can. We use this dealer for service on our other Honda and were bewildered as to their lack of help on this . We haven't been able to get a answer on what the hold up is as no one will return a call. Jan and *******************Business response
06/15/2021
Called and scheduled appointment for dent removal this afternoon 6/15/21 at 2:30pm.
*****************
Customer response
06/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.