ComplaintsforGalpin Ford, Inc.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to the dealership for a charging issue on 12/21/23. I knew it was the alternator. I was a service technician for over twenty years at a **** dealership in **********. The vehicle was diagnosed, and it was verified to be the alternator. No alternator in stock, so it was ordered, and I took the vehicle and came back for the repair the following week. I was surprised to see a charge for supplies, that amounted to 10% of the non-discounted labor rate. After I had the alternator replaced, I again had a supply charge of 10% of the labor charge. I paid $78.30 for "supplies"!! I called the service manager and he said they charge everyone for supplies. After I questioned this practice, he said he put a partial store credit in the file for my vehicle. I don't know if I will actually get it since I have not gone back. Not sure I want to. Is this even legal??? I have never heard of this,

  Business response

  02/07/2024

  I talked to ***** and we are refunding his money he wanted. He is happy.

  Customer response

  02/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used RV from the dealership in ***** mid-June and its spent more time in the shop than on the road. Vehicle only had 28k miles, and with a new warrantee I should have reasonably been able to see 150k before having the major issues Ive been experiencing since the day I bought it, but its been nothing but trouble from the first day. The salesman made a big deal about how the vehicles are prepared and inspected before the sale, but nothing could have been further from the truth. Water system had black mold that to this day Ive yet been able to correct, stove didnt work, but worst of all are the engine problems that the dealership was fully aware of before presenting for sale. I know this because the service manager at a dealership in ****** (one of my breakdowns) asked me when I bought it, because the warranty hadnt gone through yet, and he showed me the service technicians notes where the dealership was trying to find the problem a month beforehand. Simple fact is the dealership was aware of the engine and exhaust problem before they deceptively sold it to me as fully operational, inspected, and ready for your use. Presently Im without the vehicle because its getting a rebuild. The product that was sold wasnt as presented because now Im stuck with a rebuild that could fail at any moment, and a rebuild isnt what I purchased. The value of the vehicle is completely lost, and because of this Ill never be able to recover my losses. The problem should have been properly corrected before presenting it for sale. People need to be made aware of this before they end up with a long term RV loan for an RV they cant use.

  Business response

  08/04/2023

  We have contacted customer and we are working with him to resolve his issue. Thank you.

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