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            Business ProfileEric & Sons

            Fireplace
            BBB accredited business

            Contact Information

            6640 Inter Cal Way

            Prescott, AZ 86301-6206

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            Email this Business
            (928) 775-2880

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/14/2013

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers fireplaces and wood stove services.

            Business Details

            Location of This Business
            6640 Inter Cal Way, Prescott, AZ 86301-6206
            Email this Business
            BBB File Opened:
            11/29/2011
            Years in Business:
            20
            Business Started:
            4/30/2004
            Business Incorporated:
            4/30/2004
            Accredited Since:
            5/14/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Eric & Sons Inc
            Business Management
            • Mr. Eric Alan Kuckuck, President
            • Mrs. Kristy Kuckuck, Manager
            • Mr. Jarrod Kuckuck, President/CEO
            Contact Information

            Principal

            • Mr. Eric Alan Kuckuck, President
            • Mr. Jarrod Kuckuck, President/CEO

            Customer Contact

            • Mr. Eric Alan Kuckuck, President
            • Mrs. Kristy Kuckuck, Manager
            Additional Contact Information

            Fax Numbers

            • (928) 775-2896
              Primary Fax

            Email Addresses

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            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Rocky B

            02/14/2024

            Weeks in advance of our 2/1/24 scheduled fireplace appointment, Eric and Sons was provided the make, model and serial number of our Superior fireplace. The surprising $175 bill charged that *** said the part for this fireplace to work again was a pilot, but that part was discontinued by Superior. We questioned the office manager ******* and she said she would credit the $175 to the purchase of a new fireplace. Not believing the fireplace was obsolete or a part was not available, we called another fireplace company. The new company sent out a REPAIRMAN that fixed the pilot with a brand new universal part. We called ******* again and told her a universal part fixed the problem. Her comment was that Eric and Sons DO NOT USE UNIVERSAL PARTS. If they couldnt get all the parts on the unit why did they come out to the fireplace appointment in the first place? Good news about a company travels fast, but bad news about a company travels faster in a small town.

            Eric & Sons Response

            02/16/2024

            We have expressed our regrets to ********************** regarding the availability of parts for his Superior fireplace. Unfortunately, when fireplaces are over 20 years old the support for replacement parts can be hit or miss. Eric & Sons commitment to using factory-authorized parts ensures the highest quality and safety standards for our customers and ensures that we can provide future warranties for the products that we install. After diagnosis, ************** recommended that the pilot assembly be replaced, after contacting the manufacturer they informed us that the pilot assembly was no longer available. We understand the frustration of having an old appliance that is no longer supported by the manufacturer. We want all of our customers to have a positive experience when working with us. We are happy that ********************** was able to get his fireplace operational, and have refunded his diagnostic charge.
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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