ComplaintsforWholesale Health Club 480

• Initial Complaint

  01/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered ******************* brain supplements. I am billed $17.00/month, but not receiving product. So far, only received my first bottle! Will you please rectify?

  Business response

  01/30/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We show on September 20, 2023 ************* ordered our Neuro Tech IQ 5 Bottles. We are very sorry for any misunderstanding caused, when she placed your original order, she had signed up for our membership program,which is why she was billed $17.00. You would log onto  our site and choose the products you would like at a very discounted cost. This is why nothing had shipped out. 

  I do not show any contact with our company at this time. I have gone ahead and cancelled the account and processed a full refunds on the last 2 charges. The confirmation of cancel is C- 558281. 

  01/30/2024 08:07am - Refunded - $17.00 Trans-ID: **********
  01/30/2024 08:08am - Refunded - $17.00 Trans-ID: **********

  Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.
  
  Kindest Regards,
  Customer Support
  
  

  Customer response

  01/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  01/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wholesale Health Club has made charges to my husband's card for at least the last two months. The amount was for ***** each time which called our attention to it. This was an unauthorized charge. I want the charges discontinued.

  Business response

  01/18/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We are very sorry for any misunderstanding caused. When you placed your original order, you had signed up for our membership program, which is why you were billed $17.00. I do not show any contact with our company at this time.We show an account under the name ***************************, Address:************************************************************************************************;78728.

  Not to worry! We have canceled this account so no future charges will occur. The confirmation of cancelation is C-515713. We have processed both refunds. Refunds can take up to **** business days to reflect on the account.

  01/18/2024 11:22am - Refunded - $17.00 Trans-ID: **********
  01/18/2024 11:25am - Refunded - $17.00 Trans-ID: **********
  

  We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.
  
  Kindest Regards,
  Customer Support

• Initial Complaint

  01/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This place has tried to withdraw money from my account multiple times. I even got a new card and they are still trying to charge me. Ive never purchased anything from this company. Thankfully, my bank declined the charges as they suspected fraud.

  Business response

  01/09/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We are very sorry for any misunderstanding caused. When you placed your original order, you had signed up for our membership program, We dont show any contact into customer support. The original order was placed on 12/11/2023. The name on the account that set it up is *************************, *********************, ******************************************;*******, ** 42001, phone# ************. 

  We have not billed for the membership at this time. All charges were declined. I have canceled out the account so no future attempts will occur. The confirmation of cancel is C-488090. We hope this helps clarify any misunderstanding caused and we can ensure this account is canceled.
  
  Kindest Regards,
  Customer Support

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 12/29/23 wholesale health Club had made a charge of $17.00 to my account with out my permission and withdrew money from my account I have not made a transaction with Wholesale Health Club nor gave them permission to make any transactions.

  Business response

  01/05/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We are sorry you are dealing with fraud on your account. Unfortunately, I was unable to locate an account with the email address, name, or zip code. We have no problem processing a full refund on the charge but we are unable to locate an account. If ********************** would like to reach out to the company by calling into customer service it may be easier to assit over the phone. The representatives have alot more ways to look someone up to be able to assist. Toll Free: **************.

  Again, we apologize for any misunderstanding caused and can assist with a full refund as soon as we are able to locate an account. 

  Kindest Regards,
  Customer Support

  Customer response

  01/08/2024

  I had called the company as was advised in your latter for 2-days giving them all the information they had asked of me from account number to zip code, but they claim they can't find the charge, I even been to my bank to confirm the charge.

  Business response

  01/10/2024

  To whom it may concern,

  Again, thank you for allowing us the oppertunity to assist on this account. We are still having the same issue of not being able to locate an account. We do not have the name ******************************* in our system, the address does not pull anything up, the phone number does not pull anything up, the email address does not pull anything up. We have tried to locate with the first name alone, last name alone, and zip code. 

  If this is fraudulent, its possible the name and basic information does not match. We can also check by the following information:

  Order #, first 6 and last 4 of credit card or debit card - we can use either or. Again, we have no problem assisting on the account with cancelation and refund, we are just unable to locate an account with the information provided.

  Kindest Regards,
  Customer Support

• Initial Complaint

  01/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was checking the balance of my debit card that is tied to my work only to find that I have a pending transaction for $17 from Wholesale Health Club. I've never heard of this business let alone ordered anything from them. I have children and bills, I can't afford to be scammed even for a small amount of money.

  Business response

  01/02/2024

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We are very sorry for any misunderstanding caused. When you placed your original order on November 18, 2023, you had signed up for our membership program, which is why you were billed $17.00. I do not show any contact with our company at this time. I have gone ahead and cancelled the account and processed a full refund.

  Confirmation of cancellation is C-535769.As well as issued the refund. 01/02/2024 11:28am -Refunded - $17.00 Trans-ID: **********. Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support

• Initial Complaint

  12/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a change for $17.00 on my bank statement from Wholesale Healthcare Club on December 1,2023. I did not make this charge since I had to look up who they were and what they do. I have not bought anything from them and I want a refund.

  Business response

  12/19/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We show on September 04, 2023, ************** placed an order for our Sapphire Membership.It is a recurring monthly charge of $17.00 and our customers have access to our Wholesale Health club Store to purchase different products at a very discounted cost.

  We do not show any contact with our company. Not to worry! We have cancelled the account. The confirmation is C- ******. We have also processed a full refund on the charge 12/19/2023 01:45pm -Refunded - $17.00 Trans-ID: **********. Refunds can take up to **** business days to reflect on the account.

  We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Nov 9, 2023 I was sitting next to my husband when he got a message saying that he won a tv. When he clicked the link, a pop-up appeared showing a ********** and prompts to fill in his information which included a credit card to "verify" everything in order to claim the prize. Within minutes his account was charged $8.12 and then a transaction for $132.00 was declined. When I logged into the bank app it showed wholesalehealthclub.com I checked his email and found 2. The 1st saying welcome! And the 2nd confirming his "sapphire membership." When I clicked the link in the email marked "received in error?" it went to the website "/help" which literally just had you going in circles between faq's and order. I finally just typed wholesalehealthclub.com into address bar which ***** to main page outlining products and "memberships". Still trying to cancel whatever it is that he got signed on for and I've blocked all further transactions with merchant on the card account. So we're only out $8.12 but this is shady business practice.

  Business response

  11/10/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We are unable to locate an account with the information provided. ************ does speak about her husband placing an order. Can we please have the information needed to locate an account and handle appropriately with any refunds and have our staff look into anything fraudulent.

  We look forward to hearing back from ************ at her earliest convenience.

  Kindest Regards,
  Customer Support

• Initial Complaint

  11/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was told I was paying a shipping fee of **** on another product. They charged my shipping fee and then immediately charged this other fee. This is not even the company I was attempting to order from. I was scammed by them!

  Business response

  11/06/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We show on November 02, 2023 Mr. ******** signed up for our membership program. We do not show any charges from our company, not even for the membership. It was at $0.00.Please see the screenshot: ****************************************

  We also show that Mr. ******** emailed into our customer service and canceled his membership at that time. We can ensure there has been not charges from our company, as well as no future charges from our company. We hope this helps clarify any misunderstanding caused and we can ensure this account is canceled.

  Kindest Regards,
  Customer Support

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went online to order 1 bottle of product from Wholesale Health Club for $69.00 for "Neuro Tech IQ". I clicked on "proceed to check-out "WITHOUT CLICKING" on several other options. They ended up adding unwanted options and charging $149.95 to my credit card. I immediately emailed back and cancelled the order. They sent unwanted items and are attempting to charge for them anyway and also I think charging for a membership which I didn't want. I received no order confirmation detailing what they were charging for, and still don't know. My credit card company declined the charge on a "Fraud Alert" charge to an unknown merchant in *****.

  Business response

  11/01/2023

  To whom it may concern,

  Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

  We are very sorry for any misunderstanding or confusion. We show ************** Tech IQ 3 Bottles  1 Sapphire Membership  1, and Neuro Tech IQ 3 Bottles Special Offer  1 were ordered. The $49.50 was offered after the $99 purchase as a special offer, this is why you were billed twice. We do show all items have shipped out. Not to worry. I have gone ahead and processed a full refund on the charge of $99. 11/01/2023 01:16pm - Refunded - $99.00 Trans-ID: **********.

  Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

  Kindest Regards,
  Customer Support

• Initial Complaint

  10/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I wanted to try Keto supplements suggested by *********************** + ordered a 2 bottle supply. However I was sent 12 bottles and charged $195, $125, +$58 for membership in revolving membership club which I did not order. My credit card is now cancelled +I will contact customer support. Online report this company is scamming customers.

  Business response

  10/19/2022

  To whom it may concern,

  Thank you for contacting us and providing us the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint. We show an order was placed on October 09, 2022 for Tru Body ACV Keto Gummies x 5  1, Total Cleanse Formula x 2  1, and Tru Body ACV Keto Gummies 5 Bottles Special Offer  1. We show ******************** called into customer service on October 13, 2022 and full refunds were processed on all charges. Prior to the order being placed you must agree to the terms of the offer, as well as your charges are all presented on the check out page.

  We would like to apologize for any misunderstanding or unsatisfactory experience ******************** has experienced. 

  10/13/2022 10:21am By fafscorp CS - Refunded - $125.00 Trans-ID: **********
  
  10/13/2022 10:21am By fafscorp CS - Refunded - $58.95 Trans-ID: **********
  
  10/13/2022 10:21am By fafscorp CS - Refunded - $195.00 Trans-ID: **********
  
  

  Refunds can take up to **** business days to reflect on the account. I hope this helps! 

   Kind Regards,

  Customer support

  Customer response

  10/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩