Business ProfileforAutotech Transmissions

I ordered a rebuilt transmission from them including shipping to **************** and never received it, was forked to contact **** and get my money back the person I was working with was rude and would ne ber get ahold of the comp-ay they say was hired to transport brut sent a link to tracking site that showed it slated for delivery the next day for 2 weeks, the phone number to the trucking company did not work my last three messages to their message center that claims a response in ************************************************************************************************************************************************************************************** they had a been using them for ears one night I laid out all my concerns and questions to Auto Tech and did not get a response when asked why they did that I was told it was because they read no where in that message to reply ! some of the stories were exactly what you might get from an and when i mentioned me needing my money back they stated cancellations are 55% plus shipping both ways so it would be like paying for it but nit getting it which is whist happened anyway. absolute worst customer service ever they had the gut to tell over and over that I booked the shipper so finally had to send them the definition of the word booked stay away from Auro tech transmission in Phonix

Unfortunately not every customer can be 100% satisfied. When we fall short we try extremely hard to 'make things right'. That being said, ******** has not spoken truthfully in his review of his experience with our business. A few clarifications should be made to help others looking at this review know the truth...******** did call in to place an order with us. We answered ALL of his questions prior to his placing his order, including the shipping process, then he was comfortable to place his order. We shipped his transmission out on 6/30/2021. The freight company gave us an estimated transit time of **** business days. Unfortunately I (the owner) forgot to immediately send an email to ******** giving him the tracking information. 2 Days later (7/2/21) I received an email from ******** inquiring of its status. In less than an hour I responded with an apology for forgetting to send the tracking number and immediately provided him with the tracking number and a CLICK ON link to check its status. He confirmed receipt of the information and that he was able to get the current shipping status update from the freight company's website.10 Business Days of transit would have been up on approx 7/14/2021 (weekends do not count as 'business days'). However on 7/13/2021 (on 9 business days of transit) *************** sent a nasty email complaining that the freight company had ALREADY changed his delivery date "6 times", and that he was upset because they did not call him "1 hour in advance" of the delivery arrival, also that they did not attempt to deliver it during restricted days/hours (Mondays-Thursdays between 9:00am-4:00pm)... When *************** ordered the transmission he was given multiple shipping options... HE requested that we send it to a specific BUSINESS address and specifically DECLINED having an APPOINTMENT REQUEST (since he would have had to pay extra for this service). HE also said nothing of restricted delivery days/hours. On the same day that ******** placed his order we sent him a written copy of his invoice stating the specific shipping arrangements he requested. He review them, confirmed them, then even signed the invoice and returned the signed copy back to us. So again yes we did receive his nasty email on Business Day # 9 of transit and he started off that email by stating "I just thought you should know..." then bashed the freight company... Since it wasn't even due to arrive until the next day I left it as is (hoping it would be delivered the next morning and all would be well). Unfortunately he was not there to accept the delivery, so the shipment was returned to their freight hub. The freight company changed its status to APPOINTMENT REQUESTED, so it seems ******** has attempted to alter the original shipping arrangements (thereby raising the shipping costs that he already agreed to and paid for). So on 7/15/21 *************** sent us another nasty email, which I personally responded to within 2 hours of receiving (even though it was received after hours). Since then I have had no less than 13 emails back and forth with ********, along with multiple calls and emails to the freight company trying to see what is the reason for the delay and if anything could be done to resolve the situation. The freight company responded that they are checking into it... Their notes show that YES ******** called in and complained to them, then made an appointment request. They said since this is the case they tried to to set up an appointment with him but so far they haven't been successful. (Throughout this time I have called ******** several times and it rings then goes to a a message that his voicemail has not been set up... So this makes sense that they can't leave a message and have to keep trying back...) When *************** then bashed my company's service and said he wanted to cancel his order and get his money refunded. I reminded him of our cancellation policy requiring a 55% restocking fee plus he would be responsible for all round-trip shipping costs, AND that this was in writing on his invoice that he already reviewed, agreed to, and provided us a signed copy. Review of our experience with ***************...* We explained everything clearly from day 1, and provided everything in writing INCLUDING the shipping arrangements he requested and our cancellation policy.* The only mistake made on our company's part was a 2 day delay in sending him the tracking information (even though it did indeed ship out and was IN TRANSIT)... and at least 2 TIMES I personally apologized for this oversight.* *************** has altered the shipping arrangements as the receiver, which has directly contributed to the delayed shipping arrangements.* *************** is one of those customers that feels everyone else is to blame for the difficulties that he has experienced. He is unwilling to concede that since HE did not fulfill his role as the RECEIVER of the shipment to the business address that he provided, and he now wants to be absolved of the consequence of his failure to do so.* I have personally been working with *************** and the freight company for the past several days to try and get things worked out, and the thanks we get is a negative review with multiple lies stated therein.* I will continue to work with the two of them to the best of my ability to try and get the shipment delivered as soon as possible. That being said unless *************** answers his phone and makes sure someone is there at the business address he provided to receive and unload the shipment then 'my hands are tied.' As I mentioned at the beginning of this reply, when our customers are not 100% satisfied we (I) try extremely hard to 'make things right'. I do feel that I (and by extension, my company) have been doing our very best to do so with ***************' order... Apparently *************** feels differently, and we respect his feelings. Also it is worth remembering this time frame and that right now MANY shipping companies are experiencing delays due to the fall-out related to the covid pandemic (increased shipments being demanded of them along with a shortage of workers). We feel *************** fails to realize that the shipping company provided AN ESTIMATED DELIVERY TIME of 10 business days, and that if they have delayed his shipment it is in no way under the control of Autotech Transmissions. I'm sorry that *************** is upset, but I am not sorry for the way both I and my company have handled matters to date. We wish *************** the best and hold no ill will towards him. The sole purpose of this detailed response to address the accusations of *************** and defend our fine reputation that we have earned with the BBB by having an A+ Rating for many many years.