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Business Profile

Transmission

Advanced Transmission Repair Phoenix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My transmission was rebuilt and I spent over **** for it. The truck has been leaking since then and inbrought it in and said that the transmission was not the issue. When it was put back together the wrong drive shaft was put in and now its a big saft issue for my family b

    Business Response

    Date: 07/12/2023

    Bring it in and we will make it right. 

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid full price for a complete transmission rebuild. It made it **** miles and went out. There is fluid underneath and it doesnt work in reverse or drive after getting warm. They will not call me back or call the transmission company that has my truck now.

    Business Response

    Date: 05/09/2023

    To whom it may concern, 

    We have looked in our customer database and cannot find any information regarding a ***************************. He does not state what type of vehicle he owns nor when he had the repair done. We have called ***** twice to try to speak with him, but have not been able to reach him. If you look closely, his address is in ***********. In addition, his phone number starts with area code 601 from *******, ***********. We strongly believe this consumer has ** confused with a shop in ***********. Please close out this complaint since it is not a valid complaint. Wrong company. 

     

    Thank you, 

    *********************

Advanced Transmission Repair Phoenix is NOT a BBB Accredited Business.

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