ComplaintsforAZ Corporation Commission - Utilities
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On the morning of Friday,October 14, 2022. I accessed the APS app to pay my bill for my current electric charges $260.15 The app gave me a error message that they were "experiencing technical issues at the time and the payment could not be posted and to try again later". It did not give a confirmation #. So later that morning I tried again as previously instructed by the app message and I was able then to make my payment and received a confirmation # **************. So I figured all was good, until my online banking the morning of Tuesday, October 18, 2022 showed my checking account was overdrawn. Research of my transactions showed 2 payments posted to APS. Both for $260.15 for October 14th. Immediately, same day Tuesday, October 18, 2022, I called APS, phone # *******.2014 and spoke to ****, who said there was nothing they could do. And they couldn't return the 2nd payment they took. And she said no supervisor was available, and also didn't have a reference # for me for the call. So then I called my bank. Bank of America phone # 800.432.1000 and asked the rep to stop the payment. ( I didn't get the rep's name). The rep said they couldn't stop the payment since it already posted. All they could offer to do was freeze my card, open a dispute, and issue a new card,; which could take few weeks. Or she said I could deposit enough money to cover the overage to protect my account. So I went to another Institution, Navy Federal Credit Union, to get money out of my money market account to deposit to Bank of America, to cover the overage. After all this im still out the $260.15 that APS stole from me. and my monies from my money market account. It's almost as if APS is finding ways to scam their customers and not taking accountability for their actions.Customer response
11/01/2022
To whom it may concern:I have been contacted by the APS electric company and was issued a full refund for the monies they took in error.Thank you for your intervention in this matter. You can now close this case.**** *******904 449 4978Initial Complaint
10/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On the morning of Friday,October 14, 2022. I accessed the APS app to pay my bill for my current electric charges $260.15 The app gave me a error message that they were "experiencing technical issues at the time and the payment could not be posted and to try again later". It did not give a confirmation #. So later that morning I tried again as previously instructed by the app message and I was able then to make my payment and received a confirmation # **************. So I figured all was good, until my online banking the morning of Tuesday, October 18, 2022 showed my checking account was overdrawn. Research of my transactions showed 2 payments posted to APS. Both for $260.15 for October 14th. Immediately, same day Tuesday, October 18, 2022, I called APS, phone # 800.240.2014 and spoke to Tina, who said there was nothing they could do. And they couldn't return the 2nd payment they took. And she said no supervisor was available, and also didn't have a reference # for me for the call. So then I called my bank. Bank of America phone # 800.432.1000 and asked the rep to stop the payment. ( I didn't get the rep's name). The rep said they couldn't stop the payment since it already posted. All they could offer to do was freeze my card, open a dispute, and issue a new card,; which could take few weeks. Or she said I could deposit enough money to cover the overage to protect my account. So I went to another Institution, Navy Federal Credit Union, to get money out of my money market account to deposit to Bank of America, to cover the overage. After all this im still out the $260.15 that APS stole from me. and my monies from my money market account. It's almost as if APS is finding ways to scam their customers and not taking accountability for their actions.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.