Customer ReviewsforAllPhase Construction & Roofing LLC

This is the top worst company that i have ever contracted for! since day one that i started my claim i have been given the run arounds starting from their sales rep all the way to the office. up to this date I'm writing emails asking for updates and still not able to get an exact date on when my roof will get done. i have had other storms hit my home and my roof just keeps getting worst but seems like Allphase don't care about their own customers. besides given the run around they also been giving me excuses about people getting let go from the company and changes in the office. that is understandable but a company should stop working for that reason and but all their customers on stand by. i was given a new sales rep and the first ever conversation i had with this individual when side ways he didn't like me explaining what the first sales rep had told me he went on to screaming and yelling over the and he even cursed, used fouled language, at me. when i reached out to allphase to explain what kind of conversation i had with the new sales rep they simply said "he is not that type of person and we will talk to him" and didn't believe me. this new sales rep even threatened me to *** me but yet i still have very little communication with this company. i have emailed them plenty of time asking if they are going to do my roof and no answer just like when i ask for update.

The worst experience I've ever had! We had hail damage. I foolishly signed a piece of paper which they said had to be signed for them to deal with the insurance company. The insurance company came out, inspected and gave a check for new roofing material, straitening of the ** vents, a completely new roof on a non attached storage room because the existing roof was out of code. Insurance also gave me money for a few different build *** on the edge and in low spots. There was a cable that ran across the roof, which was nonfunctional. I asked them to remove it before applying new material. I paid them some of the money upfront and a few weeks later they sent out a guy who rolled new roofing material on the house. He painted the cable onto the top of the roof with roofing material. When I brought it to their attention, their solution was that the guy would come back out and build up more material over the cable which would have caused a pooling spot on the roof. They would offer no other solution, such as taking the cable up and re-applying the material. While all this was being worked out, I received several phone calls from their office manager, who was the most unprofessional person Ive ever spoken to. She was demanding that I give them the rest of the insurance money. She used profane language, called me names and threatened to have me arrested for insurance fraud. When I pointed out to her that the roof on the storage room had not been done and the air conditioning vents had not been straightened, and the buildup on the edges and low parts was not done she said they didnt want to do those jobs and they will deduct it. So basically, I paid for a guy to paint one coat of roofing material on my roof, which I wouldve done myself. I bought a tool to straighten my ** vents myself. They also threatened to put a lien on my house if I didnt give them all of the money.

Beware - I signed a contract with Allphase to work with my insurance to replace my roof and gutters. The authorized work included removing and replacing the wall, chimney and pipe flashing. They did not remove and replace any of the flashing so I sent them a letter documenting the work that was not completed. The following day they submitted a certificate of completion with the contractors stamp and invoice for everything including the flashing, gutters and other items not installed. Although addressed to me the invoice and certificate of completion were sent to the insurance company, without providing me a copy. I only found out when the insurance company sent me copies two weeks later. Allphase had also requested that their name be applied to the final check and it be sent to them. I immediately filed a complaint with the *************************** who agreed with me and made Allphase repair the work per the specifications. Those repairs subsequently leaked so I had to get them back out to repair the repairs.So after all this they finally sent me an invoice which was accurate except it included 5 additional squares (500 sf) of installed roofing they considered "waste". I refused to pay for the installation cost for shingles not installed. My roof was identified as being 34 squares and they tried to charge me for 39 squares even though they charged to remove 34 squares of existing roofing.Considering that flashing was never delivered to my house, I can only assume Allphase never intended to install it to begin with and perhaps that is how they make a profit. The submittal of the certification of completion and invoice for work they did not do sounds like a case of fraud to me.

It is rare today to find a company who truly advocates for the homeowner. Allphase, and their excellent representative ***** guided us through "all phases" of the insurance adjustment and roof replacement process. We could not have asked for a better experience and I heartily recommend them to any and all homeowners needing roof replacements.